Mountain View Tire and Auto Service
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Store Manager
role at
Mountain View Tire and Auto Service
The Store Manager position is a salaried role that provides daily leadership to all store positions, including technicians, guest care specialists and the Assistant Store Manager. Reporting to the District Manager, the Store Manager drives sales, operations and guest experience to support Monro’s vision of being America’s leading automotive service and tire centers.
Job Description Responsibilities
Develop sales and technical teammates to produce a consistent 5‑star Guest experience.
Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
Provide direction and oversight to other technicians and assist where needed with services/repairs.
Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management and development of teammates.
Ensure expense control through payroll, telephone usage, store maintenance and repairs, supplies, utilities and other controllable expenses.
Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
Audit courtesy inspections performed by teammates.
Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest‑ready condition.
Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.
Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
Attend to all guest needs in areas of sales, service, complaints and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty and retention.
Assist teammates in conveying repair and service needs to guests.
Understand and adhere to company policies and procedures, governmental standards (including environmental codes) and ASNI/OSHA standards.
Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
Operate, utilize and maintain all equipment safely in accordance with Monro and equipment manufacturer guidelines.
Perform other duties as assigned and required.
Profile Summary
Guest and team focused mindset with extensive experience in customer‑centric environments.
Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
Business mentality with the drive to exceed established goals.
Basic math skills for calculating discounts, interests and percentages.
Proactive with demonstrated proficiency in multitasking within a fast‑paced environment.
Ability to take initiative in identifying problems, collecting data and establishing facts to produce practical decisions and solutions.
Ability to effectively mentor, coach and develop teammates.
Ability to problem‑solve and resolve customer complaints.
Qualifications
High School Diploma or equivalent.
Demonstrated leadership experience in a retail/sales environment.
Proven ability to manage, drive and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve set goals and objectives.
Ability to problem‑solve, manage inventory, merchandising and customer service.
Strong communication skills to effectively engage teammates and guests.
Complete all Monro required training with given guidelines and timing.
Must possess a current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).
Benefits
Performance based incentives
Paid vacation for Full Time teammates
401k eligibility immediately upon hire
Direct Deposit
Employee Discounts
Healthcare, Vision, and Dental for Full time teammates
Employee Access Perks
Career Advancement Opportunities
Other Information
This job operates in an automotive shop environment. Requirements include working flexible hours, lifting up to 50 lbs, frequent standing and walking, and use of overhead tools.
Compensation The yearly salary for this role is $65,000–$75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.
Equal Employment Opportunity Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. We consider all individuals for employment regardless of age, color, national origin, citizenship, disability, race, religion, gender, sexual orientation, gender identity, veteran status or any other characteristic protected by law.
Growth Opportunity At Monro we’re committed to helping teammates grow through training, certifications and internal advancement. Team members receive on‑the‑job training and company‑sponsored certifications to advance their careers.
Location Get notified about new Store Manager jobs in
Merrimack, NH .
#J-18808-Ljbffr
Store Manager
role at
Mountain View Tire and Auto Service
The Store Manager position is a salaried role that provides daily leadership to all store positions, including technicians, guest care specialists and the Assistant Store Manager. Reporting to the District Manager, the Store Manager drives sales, operations and guest experience to support Monro’s vision of being America’s leading automotive service and tire centers.
Job Description Responsibilities
Develop sales and technical teammates to produce a consistent 5‑star Guest experience.
Ensure sales goals are achieved by assisting in the development and implementation of sales plans, thorough knowledge of services and products and the automotive industry.
Introduce tire and service products to guests to maximize sales and guest satisfaction and loyalty.
Support teammates in establishing and maintaining a productive sales environment by training and developing teammates on all shop operations and guest services.
Provide direction and oversight to other technicians and assist where needed with services/repairs.
Ensure the store is effectively staffed by managing recruiting, hiring, training, scheduling, evaluating, performance management and development of teammates.
Ensure expense control through payroll, telephone usage, store maintenance and repairs, supplies, utilities and other controllable expenses.
Responsible for inventory management to include pulling tires and parts, unloading and stocking inventory.
Audit courtesy inspections performed by teammates.
Ensure store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest‑ready condition.
Schedule guest appointments and assign teammates according to their skill level for efficient and timely completion of vehicle services/repairs.
Achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.
Attend to all guest needs in areas of sales, service, complaints and adjustments.
Build guest relationships to maximize customer satisfaction, loyalty and retention.
Assist teammates in conveying repair and service needs to guests.
Understand and adhere to company policies and procedures, governmental standards (including environmental codes) and ASNI/OSHA standards.
Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules.
Operate, utilize and maintain all equipment safely in accordance with Monro and equipment manufacturer guidelines.
Perform other duties as assigned and required.
Profile Summary
Guest and team focused mindset with extensive experience in customer‑centric environments.
Excellent verbal and written communication skills with the ability to convey technical issues and write routine reports.
Business mentality with the drive to exceed established goals.
Basic math skills for calculating discounts, interests and percentages.
Proactive with demonstrated proficiency in multitasking within a fast‑paced environment.
Ability to take initiative in identifying problems, collecting data and establishing facts to produce practical decisions and solutions.
Ability to effectively mentor, coach and develop teammates.
Ability to problem‑solve and resolve customer complaints.
Qualifications
High School Diploma or equivalent.
Demonstrated leadership experience in a retail/sales environment.
Proven ability to manage, drive and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve set goals and objectives.
Ability to problem‑solve, manage inventory, merchandising and customer service.
Strong communication skills to effectively engage teammates and guests.
Complete all Monro required training with given guidelines and timing.
Must possess a current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).
Benefits
Performance based incentives
Paid vacation for Full Time teammates
401k eligibility immediately upon hire
Direct Deposit
Employee Discounts
Healthcare, Vision, and Dental for Full time teammates
Employee Access Perks
Career Advancement Opportunities
Other Information
This job operates in an automotive shop environment. Requirements include working flexible hours, lifting up to 50 lbs, frequent standing and walking, and use of overhead tools.
Compensation The yearly salary for this role is $65,000–$75,000. This role is eligible for additional compensation and incentives. Pay will be determined based on experience level.
Equal Employment Opportunity Monro Inc. is proud to be an Equal Employment Opportunity / Affirmative Action employer. We consider all individuals for employment regardless of age, color, national origin, citizenship, disability, race, religion, gender, sexual orientation, gender identity, veteran status or any other characteristic protected by law.
Growth Opportunity At Monro we’re committed to helping teammates grow through training, certifications and internal advancement. Team members receive on‑the‑job training and company‑sponsored certifications to advance their careers.
Location Get notified about new Store Manager jobs in
Merrimack, NH .
#J-18808-Ljbffr