Raymond James
Job Description Summary
Execute standard banking transactions for specific units or operating/processing departments in accordance with administrative and operational processes. Process a range of specialized and non-standard transactions that usually require some research or investigation.
Job Summary The selected candidate will be responsible for researching and resolving transaction discrepancies, fee adjustments, and inquiries from Financial Advisors and clients. They will handle a variety of non-routine tasks using established procedures and broad guidelines, requiring sound judgment to adapt processes, prioritize tasks, and address unique issues. Most questions and problems will be resolved independently without needing to expand to higher‑level resources. Frequent contact will be maintained with internal and external customers, ensuring accurate information is provided and fee‑related processes are executed efficiently.
Hybrid Work Model The selected candidate will work 2‑3 days a week at our Saint Petersburg, FL corporate office.
Essential Duties and Responsibilities
Apply specialized knowledge of fee management to address complex issues independently.
Resolve inquiries from Financial Advisors and clients regarding management fees, billing discrepancies, and account adjustments.
Calculate Financial Advisor compensation at gross and net levels, ensuring accuracy and compliance with firm policies.
Process account payables, receivables, and/or fixed asset transactions, including fee debits and credits.
Research and resolve fee disputes, ensuring accurate client billing and satisfaction.
Compile, review, and interpret statistical data and reports related to management fees and billing processes.
Maintain product knowledge to assist with issues concerning various broker‑dealer trades and investment products.
Collaborate with cross‑functional teams, including portfolio managers, operations, and compliance, to execute fee‑related tasks and projects.
Ensure adherence to both business continuity and quality assurance standards in all fee‑related processes.
Review customer account data for accuracy, ensuring transactions align with company policies and client agreements.
Maintain a high level of customer service by effectively communicating with both internal and external stakeholders.
Perform other duties and responsibilities as assigned, contributing to the overall efficiency of the fee management team.
Knowledge
General office practices, procedures, and methods relevant to fee management in a wealth management context.
Basic accounting concepts, practices, and procedures, particularly those related to fee calculations and adjustments.
Advanced mathematical procedures to verify and reconcile complex billing transactions.
General ledger accounting software packages or ability to learn specific systems used in fee management.
Skills
Enter fee‑related transactions into automated systems with high accuracy.
Resolve fee disputes for both internal and external clients, ensuring satisfactory outcomes.
Collect, analyse, and report data, particularly in the context of fee management and revenue tracking.
Research and address transaction discrepancies, including those involving complex investment products.
Gather, analyse, and compile fee‑related information for internal reviews and external audits.
Utilise standard office equipment and relevant software applications to create and update financial documents, reports, spreadsheets, and email communications.
Abilities
Identify and resolve complex transaction and billing issues efficiently.
Communicate effectively, both orally and in writing, with all levels of the organisation and with external clients.
Read, interpret, and analyse fee‑related transaction information, ensuring compliance with company policies and regulations.
Analyse and solve problems with a focus on fee management within an investment or wealth management firm.
Demonstrate efficiency and flexibility in performing detailed transactional tasks in a fast‑paced environment with frequent interruptions and shifting priorities.
Provide a high level of customer service by responding promptly to a high volume of inquiries related to fee management.
Work independently as well as collaboratively, using initiative to solve problems and contribute to team efforts.
Maintain composure and effectively accomplish tasks in challenging or high‑stress situations.
Education Bachelor’s: Accounting, Business Administration, Finance or High School (Required).
Work Experience General Experience – 7 to 12 months.
Certifications None specified.
Travel Less than 25%.
Workstyle Hybrid.
Seniority Level Entry level.
Employment Type Full‑time.
Job Function Other.
At Raymond James, our associates use five guiding behaviours – Develop, Collaborate, Decide, Deliver, Improve – to deliver on the firm’s core values of client‑first, integrity, independence and a conservative, long‑term view.
We expect our associates at all levels to grow professionally and inspire others, work with and through others, make prompt, pragmatic choices with the client in mind, take ownership and hold themselves and others accountable for delivering results that matter, and contribute to the continuous evolution of the firm.
The Company is an equal‑opportunity employer and makes all employment decisions on the basis of merit and business needs.
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Job Summary The selected candidate will be responsible for researching and resolving transaction discrepancies, fee adjustments, and inquiries from Financial Advisors and clients. They will handle a variety of non-routine tasks using established procedures and broad guidelines, requiring sound judgment to adapt processes, prioritize tasks, and address unique issues. Most questions and problems will be resolved independently without needing to expand to higher‑level resources. Frequent contact will be maintained with internal and external customers, ensuring accurate information is provided and fee‑related processes are executed efficiently.
Hybrid Work Model The selected candidate will work 2‑3 days a week at our Saint Petersburg, FL corporate office.
Essential Duties and Responsibilities
Apply specialized knowledge of fee management to address complex issues independently.
Resolve inquiries from Financial Advisors and clients regarding management fees, billing discrepancies, and account adjustments.
Calculate Financial Advisor compensation at gross and net levels, ensuring accuracy and compliance with firm policies.
Process account payables, receivables, and/or fixed asset transactions, including fee debits and credits.
Research and resolve fee disputes, ensuring accurate client billing and satisfaction.
Compile, review, and interpret statistical data and reports related to management fees and billing processes.
Maintain product knowledge to assist with issues concerning various broker‑dealer trades and investment products.
Collaborate with cross‑functional teams, including portfolio managers, operations, and compliance, to execute fee‑related tasks and projects.
Ensure adherence to both business continuity and quality assurance standards in all fee‑related processes.
Review customer account data for accuracy, ensuring transactions align with company policies and client agreements.
Maintain a high level of customer service by effectively communicating with both internal and external stakeholders.
Perform other duties and responsibilities as assigned, contributing to the overall efficiency of the fee management team.
Knowledge
General office practices, procedures, and methods relevant to fee management in a wealth management context.
Basic accounting concepts, practices, and procedures, particularly those related to fee calculations and adjustments.
Advanced mathematical procedures to verify and reconcile complex billing transactions.
General ledger accounting software packages or ability to learn specific systems used in fee management.
Skills
Enter fee‑related transactions into automated systems with high accuracy.
Resolve fee disputes for both internal and external clients, ensuring satisfactory outcomes.
Collect, analyse, and report data, particularly in the context of fee management and revenue tracking.
Research and address transaction discrepancies, including those involving complex investment products.
Gather, analyse, and compile fee‑related information for internal reviews and external audits.
Utilise standard office equipment and relevant software applications to create and update financial documents, reports, spreadsheets, and email communications.
Abilities
Identify and resolve complex transaction and billing issues efficiently.
Communicate effectively, both orally and in writing, with all levels of the organisation and with external clients.
Read, interpret, and analyse fee‑related transaction information, ensuring compliance with company policies and regulations.
Analyse and solve problems with a focus on fee management within an investment or wealth management firm.
Demonstrate efficiency and flexibility in performing detailed transactional tasks in a fast‑paced environment with frequent interruptions and shifting priorities.
Provide a high level of customer service by responding promptly to a high volume of inquiries related to fee management.
Work independently as well as collaboratively, using initiative to solve problems and contribute to team efforts.
Maintain composure and effectively accomplish tasks in challenging or high‑stress situations.
Education Bachelor’s: Accounting, Business Administration, Finance or High School (Required).
Work Experience General Experience – 7 to 12 months.
Certifications None specified.
Travel Less than 25%.
Workstyle Hybrid.
Seniority Level Entry level.
Employment Type Full‑time.
Job Function Other.
At Raymond James, our associates use five guiding behaviours – Develop, Collaborate, Decide, Deliver, Improve – to deliver on the firm’s core values of client‑first, integrity, independence and a conservative, long‑term view.
We expect our associates at all levels to grow professionally and inspire others, work with and through others, make prompt, pragmatic choices with the client in mind, take ownership and hold themselves and others accountable for delivering results that matter, and contribute to the continuous evolution of the firm.
The Company is an equal‑opportunity employer and makes all employment decisions on the basis of merit and business needs.
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