FirstService Residential
3 days ago Be among the first 25 applicants
Job Overview Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision.
Possesses strong communication, telephone, and customer service skills. Detail oriented and able to multitask.
Meets and greets residents; checks guests and service providers in/out.
Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records, and forms.
Your Responsibilities
Oversees and schedules all Front Desk staff for building.
Maintains schedules and timesheets/cards for payroll purposes.
Keeps track of activity logs, incident reports for the Manager’s review.
Works closely with the Front Desk Coordinator and assists the Front Desk Coordinator to fill shifts when needed.
Provides training for all new hires assigned to property.
Forwards vacation and day off requests to Front Desk Coordinator for approval.
Assists in investigations, tape/log reviews for any unusual incidents.
Helps Property Manager with any special requests, i.e., administrative work, mailings, etc.
Demonstrates excellent customer service, communication, and time management skills.
Monitors Emergency Response System.
Greets and directs residents, guests, and invitees.
Monitors and controls Electronic Security Control Systems.
Responds to emergency situations in a timely and efficient manner within hours of notification.
Monitors and controls access to the building.
Maintains daily log, records, and forms.
Resolves and follows-up on all complaints/issues.
Maintains a safe and secure environment throughout the building/property(s).
May be assigned other duties by the on-site property manager.
Follows safety procedures and maintains a safe work environment.
Coordinates collection and preparation of time-and-attendance records, participates in coaching and counseling sessions with the Manager.
Initiates preparation of Front Desk Updates portion of the Management Reports.
Maintains, updates and coordinates resident information, such as emails and phone numbers, in computer database (Connect and BuildingLink) at a minimum monthly. Generates and provides this information to the Property Manager and Board of Directors.
Keeps track of insurance certificate requests. Maintains insurance records books for vendors.
Uses Avid as the first line of processing to Code invoices for Community Manager to approve.
Prepares any resident information packages that require Board approval, (i.e., Architectural Modification).
Skills and Qualifications
High school diploma or equivalency preferred. College level courses in business or hospitality preferred.
Two (2) to three (3) years of business experience preferred.
Command of information system hardware/software is preferred.
Effective written and verbal communication skills.
Multiple language fluency is desirable.
Strong customer service, communication and interpersonal skills required.
Ability to navigate the property/building quickly and easily as required to meet the job functions.
Complete all required forms.
Ability to work extended hours and weekends based on project requirements.
Ability to respond to emergencies and callouts in a timely manner.
Communicate, receive, and exchange ideas and information by means of the spoken and written word.
Physical Requirements
Ability to lift 30 – 50 lbs.
Work in an upright standing or sitting position for long periods of time.
Handle, finger, grasp and lift objects and packages.
Reach with hands and arms.
What We Offer As a full‑time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time‑off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation $25.00 Hourly; paid bi‑weekly
Schedule Tues – Sat (3pm‑11pm)
Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
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Job Overview Oversees all Front Desk staff. Has the competency and intrapersonal skills to work independently, and without direct supervision.
Possesses strong communication, telephone, and customer service skills. Detail oriented and able to multitask.
Meets and greets residents; checks guests and service providers in/out.
Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records, and forms.
Your Responsibilities
Oversees and schedules all Front Desk staff for building.
Maintains schedules and timesheets/cards for payroll purposes.
Keeps track of activity logs, incident reports for the Manager’s review.
Works closely with the Front Desk Coordinator and assists the Front Desk Coordinator to fill shifts when needed.
Provides training for all new hires assigned to property.
Forwards vacation and day off requests to Front Desk Coordinator for approval.
Assists in investigations, tape/log reviews for any unusual incidents.
Helps Property Manager with any special requests, i.e., administrative work, mailings, etc.
Demonstrates excellent customer service, communication, and time management skills.
Monitors Emergency Response System.
Greets and directs residents, guests, and invitees.
Monitors and controls Electronic Security Control Systems.
Responds to emergency situations in a timely and efficient manner within hours of notification.
Monitors and controls access to the building.
Maintains daily log, records, and forms.
Resolves and follows-up on all complaints/issues.
Maintains a safe and secure environment throughout the building/property(s).
May be assigned other duties by the on-site property manager.
Follows safety procedures and maintains a safe work environment.
Coordinates collection and preparation of time-and-attendance records, participates in coaching and counseling sessions with the Manager.
Initiates preparation of Front Desk Updates portion of the Management Reports.
Maintains, updates and coordinates resident information, such as emails and phone numbers, in computer database (Connect and BuildingLink) at a minimum monthly. Generates and provides this information to the Property Manager and Board of Directors.
Keeps track of insurance certificate requests. Maintains insurance records books for vendors.
Uses Avid as the first line of processing to Code invoices for Community Manager to approve.
Prepares any resident information packages that require Board approval, (i.e., Architectural Modification).
Skills and Qualifications
High school diploma or equivalency preferred. College level courses in business or hospitality preferred.
Two (2) to three (3) years of business experience preferred.
Command of information system hardware/software is preferred.
Effective written and verbal communication skills.
Multiple language fluency is desirable.
Strong customer service, communication and interpersonal skills required.
Ability to navigate the property/building quickly and easily as required to meet the job functions.
Complete all required forms.
Ability to work extended hours and weekends based on project requirements.
Ability to respond to emergencies and callouts in a timely manner.
Communicate, receive, and exchange ideas and information by means of the spoken and written word.
Physical Requirements
Ability to lift 30 – 50 lbs.
Work in an upright standing or sitting position for long periods of time.
Handle, finger, grasp and lift objects and packages.
Reach with hands and arms.
What We Offer As a full‑time associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time‑off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation $25.00 Hourly; paid bi‑weekly
Schedule Tues – Sat (3pm‑11pm)
Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
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