TriHealth
Overview
Join to apply for the
Back Office Coordinator
role at
TriHealth . This position will provide leadership in the clinical area involving medical assistants and/or back office staff to enhance efficiency and continuity of delivery of patient care; work cooperatively with the team concept demonstrating flexibility, motivation and commitment to quality patient care. Job Requirements
High School Diploma or GED (Required) 1 - 2 years experience Clinical in Healthcare as a Medical Assistant (Required) Pharmacology Working knowledge of OSHA Guidelines and Managed Care plans CLIA (Lab) processes and procedure Basic Life Support (BLS) Required Job Responsibilities
Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s records. Assists with billing/invoicing, member enrollment, payroll deductions and annual budgeting. Assures a steady and constant patient flow from the reception room to the exam room. Provides leadership of day to day clinical staff including M.A.\'s and other back office staff. Communicates with front office staff in triaging phone calls for urgent or emergent care. Maintains closet, stock, exam rooms, immunizations and meets JCAHO standards. Orients or trains all clinical staff upon hire and performs annual competency check sheet in conjunction with physicians. Identifies technical and education needs of the staff and devises a performance plan. Assures that the patient\'s right to privacy, dignity and respect. Coordinates clinical practices and processes including annual flu clinics (administration process and documentation of all vaccines); updating all TriHealth Clinical Manuals; maintaining accurate laboratory logs in accordance with CLIA regulations; inventorying medications, injectables, and back office medical supplies, placing orders and verifying accuracy upon delivery. Oversees and appropriately triages patient calls and assures the proper disposition of calls to meet the patient needs. Oversees the pharmacy line and the nurse line. Notifies physician with emergency complaints and demonstrates competency in clinical care protocols, including 911 and HIPAA. Notifies manager of any unusual incidents regarding patients or employees. Oversees and demonstrates proficiency in assisting with medical procedures on adults and children. Maintains annual competencies. Records vital signs, weight, height, head circumference if applicable, checks medicines on each visit, and notes PAP, Mammogram, PSA and Rectal at each visit. Updates Flow Sheets (diabetic flow sheet and Coumadin) as applicable at each visit. Checks the patient\'s DOB at each visit. Obtains a complete reason for patient visit. Ensures that other medical assistants maintain their certifications. Oversees and maintains the safety and cleanliness of the treatment area and laboratory. Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment. Follows JCAHO standards such as removal of expired items. Skillfully and accurately administers pediatric and adult medications / immunizations. Ensures that others are familiar and compliant with JCAHO. Working Conditions
Climbing: Rarely Hearing: Conversation – Consistently Hearing: Other Sounds – Frequently Kneeling: Occasionally Lifting
Lifting 50+ Lbs.: Rarely Pushing: Occasionally Reaching: Rarely Sitting: Consistently Standing: Rarely Stooping: Occasionally Talking: Consistently Use of Hands: Consistently Color Vision: Occasionally Visual Acuity – Far: Frequently Visual Acuity – Near: Consistently Walking: Frequently TriHealth SERVE Standards
At TriHealth, We Believe There Is No Responsibility More Important Than To SERVE Our Patients, Our Communities, And Our Fellow Team Members. To Achieve Our Vision And Mission, ALL TriHealth Team Members Are Expected To Demonstrate And Live The Following: Serve: ALWAYS — Welcome everyone by making eye contact, greeting with a smile, and saying hello; Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist; Refrain from using cell phones for personal reasons in public spaces or patient care areas. Excel: ALWAYS — Recognize and take personal responsibility to address and recover from service breakdowns when a customer\'s expectations have not been met; Offer patients and guests priority when waiting; Work on quality, safety, and service improvements. Respect: ALWAYS — Respect cultural and spiritual differences and honor individual preferences; Respect everyone\'s opinion and contribution, regardless of title/role; Speak positively about team members and other departments in front of patients and guests. Value: ALWAYS — Value others\' time by being on time, prepared, and engaged; Keep the environment clean and safe; Use resources efficiently and avoid waste. Engage: ALWAYS — Acknowledge wins and thank team members for contributions; Show courtesy and compassion with customers, team members, and the community. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Hospitals and Health Care
#J-18808-Ljbffr
Join to apply for the
Back Office Coordinator
role at
TriHealth . This position will provide leadership in the clinical area involving medical assistants and/or back office staff to enhance efficiency and continuity of delivery of patient care; work cooperatively with the team concept demonstrating flexibility, motivation and commitment to quality patient care. Job Requirements
High School Diploma or GED (Required) 1 - 2 years experience Clinical in Healthcare as a Medical Assistant (Required) Pharmacology Working knowledge of OSHA Guidelines and Managed Care plans CLIA (Lab) processes and procedure Basic Life Support (BLS) Required Job Responsibilities
Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s records. Assists with billing/invoicing, member enrollment, payroll deductions and annual budgeting. Assures a steady and constant patient flow from the reception room to the exam room. Provides leadership of day to day clinical staff including M.A.\'s and other back office staff. Communicates with front office staff in triaging phone calls for urgent or emergent care. Maintains closet, stock, exam rooms, immunizations and meets JCAHO standards. Orients or trains all clinical staff upon hire and performs annual competency check sheet in conjunction with physicians. Identifies technical and education needs of the staff and devises a performance plan. Assures that the patient\'s right to privacy, dignity and respect. Coordinates clinical practices and processes including annual flu clinics (administration process and documentation of all vaccines); updating all TriHealth Clinical Manuals; maintaining accurate laboratory logs in accordance with CLIA regulations; inventorying medications, injectables, and back office medical supplies, placing orders and verifying accuracy upon delivery. Oversees and appropriately triages patient calls and assures the proper disposition of calls to meet the patient needs. Oversees the pharmacy line and the nurse line. Notifies physician with emergency complaints and demonstrates competency in clinical care protocols, including 911 and HIPAA. Notifies manager of any unusual incidents regarding patients or employees. Oversees and demonstrates proficiency in assisting with medical procedures on adults and children. Maintains annual competencies. Records vital signs, weight, height, head circumference if applicable, checks medicines on each visit, and notes PAP, Mammogram, PSA and Rectal at each visit. Updates Flow Sheets (diabetic flow sheet and Coumadin) as applicable at each visit. Checks the patient\'s DOB at each visit. Obtains a complete reason for patient visit. Ensures that other medical assistants maintain their certifications. Oversees and maintains the safety and cleanliness of the treatment area and laboratory. Demonstrates knowledge of the principles of clean and sterile procedures in the use of medical equipment. Follows JCAHO standards such as removal of expired items. Skillfully and accurately administers pediatric and adult medications / immunizations. Ensures that others are familiar and compliant with JCAHO. Working Conditions
Climbing: Rarely Hearing: Conversation – Consistently Hearing: Other Sounds – Frequently Kneeling: Occasionally Lifting
Lifting 50+ Lbs.: Rarely Pushing: Occasionally Reaching: Rarely Sitting: Consistently Standing: Rarely Stooping: Occasionally Talking: Consistently Use of Hands: Consistently Color Vision: Occasionally Visual Acuity – Far: Frequently Visual Acuity – Near: Consistently Walking: Frequently TriHealth SERVE Standards
At TriHealth, We Believe There Is No Responsibility More Important Than To SERVE Our Patients, Our Communities, And Our Fellow Team Members. To Achieve Our Vision And Mission, ALL TriHealth Team Members Are Expected To Demonstrate And Live The Following: Serve: ALWAYS — Welcome everyone by making eye contact, greeting with a smile, and saying hello; Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist; Refrain from using cell phones for personal reasons in public spaces or patient care areas. Excel: ALWAYS — Recognize and take personal responsibility to address and recover from service breakdowns when a customer\'s expectations have not been met; Offer patients and guests priority when waiting; Work on quality, safety, and service improvements. Respect: ALWAYS — Respect cultural and spiritual differences and honor individual preferences; Respect everyone\'s opinion and contribution, regardless of title/role; Speak positively about team members and other departments in front of patients and guests. Value: ALWAYS — Value others\' time by being on time, prepared, and engaged; Keep the environment clean and safe; Use resources efficiently and avoid waste. Engage: ALWAYS — Acknowledge wins and thank team members for contributions; Show courtesy and compassion with customers, team members, and the community. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Hospitals and Health Care
#J-18808-Ljbffr