Barnes & Noble, Inc.
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Assistant Store Manager
role at
Barnes & Noble, Inc.
Job Summary
As an assistant store manager (ASM), you enjoy working with people, are energized by your passion for books, and model excellent service every day. You support the store manager (SM) by focusing on the look and consistent presentation of our stores, empowering decisions that ensure a satisfying shopping experience. You communicate regularly with the SM to share ideas, participate in bookseller development, and drive sales and profit by leveraging resources. You collaborate with the team to maintain a vibrant store environment where booksellers are engaged and love talking about and selling books.
Location
CA - Calabasas - 2956
Classification
Full-Time
What You Do
Ensure consistent, friendly and informed service to customers, first by the example you set and second by training and delivery of first‑class service by the store team.
Maintain a vibrant bookstore through flawless execution of bookstore basics.
Assess the store from the customer’s perspective and use insight to seek and influence improvement with the SM.
Model handselling skills to drive successful campaigns such as Our Monthly Picks, preorders, etc., to establish book prowess and drive sales.
Develop the bookselling team through engagement and coaching; provide feedback to assess strengths and recommend talent for development.
Achieve sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
Ensure compliance with company standards on safety, customer communications and all store operations.
Communicate with the store team respectfully and with urgency on key issues, creating a culture that reflects company values.
Collaborate across the cluster to improve all locations.
Work on the selling floor, which requires physical activity (prolonged standing, repetitive bending, lifting, climbing).
Open and close the building, ensuring the safety of employees and customers.
Knowledge & Experience
Solid bookselling knowledge across various genres and strong understanding of the book industry.
Enthusiasm for books reflected in excellent service standards for the local community.
Experience managing and developing employees at all levels.
Effective organization, planning and prioritization of workload.
Able to delegate and work through others.
Strong communication skills.
Experience building collaborative, productive relationships at all levels.
Ability to provide honest and constructive feedback.
Expected Behaviors
Prioritize customer experience above all else.
Commit to developing booksellers.
Execute bookstore basics flawlessly.
Drive results through thoughtful development.
Provide clear direction, monitor progress and deliver appropriate feedback.
Understand key financial indicators and make decisions that drive positive results.
Apply problem‑solving and decision‑making in ambiguous situations.
Embrace continuous improvement processes.
Motivate the team through engagement, focused dialogue and feedback.
Remain open to feedback and reflect to develop and grow.
Show adaptability and urgency at all times.
Notes
An employee in this position can expect an hourly rate starting at $26.00.
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Assistant Store Manager
role at
Barnes & Noble, Inc.
Job Summary
As an assistant store manager (ASM), you enjoy working with people, are energized by your passion for books, and model excellent service every day. You support the store manager (SM) by focusing on the look and consistent presentation of our stores, empowering decisions that ensure a satisfying shopping experience. You communicate regularly with the SM to share ideas, participate in bookseller development, and drive sales and profit by leveraging resources. You collaborate with the team to maintain a vibrant store environment where booksellers are engaged and love talking about and selling books.
Location
CA - Calabasas - 2956
Classification
Full-Time
What You Do
Ensure consistent, friendly and informed service to customers, first by the example you set and second by training and delivery of first‑class service by the store team.
Maintain a vibrant bookstore through flawless execution of bookstore basics.
Assess the store from the customer’s perspective and use insight to seek and influence improvement with the SM.
Model handselling skills to drive successful campaigns such as Our Monthly Picks, preorders, etc., to establish book prowess and drive sales.
Develop the bookselling team through engagement and coaching; provide feedback to assess strengths and recommend talent for development.
Achieve sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution of all processes.
Ensure compliance with company standards on safety, customer communications and all store operations.
Communicate with the store team respectfully and with urgency on key issues, creating a culture that reflects company values.
Collaborate across the cluster to improve all locations.
Work on the selling floor, which requires physical activity (prolonged standing, repetitive bending, lifting, climbing).
Open and close the building, ensuring the safety of employees and customers.
Knowledge & Experience
Solid bookselling knowledge across various genres and strong understanding of the book industry.
Enthusiasm for books reflected in excellent service standards for the local community.
Experience managing and developing employees at all levels.
Effective organization, planning and prioritization of workload.
Able to delegate and work through others.
Strong communication skills.
Experience building collaborative, productive relationships at all levels.
Ability to provide honest and constructive feedback.
Expected Behaviors
Prioritize customer experience above all else.
Commit to developing booksellers.
Execute bookstore basics flawlessly.
Drive results through thoughtful development.
Provide clear direction, monitor progress and deliver appropriate feedback.
Understand key financial indicators and make decisions that drive positive results.
Apply problem‑solving and decision‑making in ambiguous situations.
Embrace continuous improvement processes.
Motivate the team through engagement, focused dialogue and feedback.
Remain open to feedback and reflect to develop and grow.
Show adaptability and urgency at all times.
Notes
An employee in this position can expect an hourly rate starting at $26.00.
#J-18808-Ljbffr