T-MOBILE USA, Inc.
Overview
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to money coaches. We are UNSTOPPABLE for our employees! Are you passionate about the power of AI to transform customer experiences? Join T-Mobile's innovative AI Solutions team as a Sr Product Owner, where you'll helm next-generation AI technologies that reshape how we serve and support millions of customers. As a strategic problem solver and hands-on collaborator, you'll partner with cross-functional teams to deliver intelligent, scalable AI-driven products that elevate the customer support journey. You'll translate ideas into product roadmaps, prioritize features, and champion innovation from conceptualization through execution. You'll drive initiatives across conversational AI, intelligent automation, agent assist, and predictive support, advancing T-Mobile's AI-first support strategy. Your work will redefine what “Un-carrier” support feels like. If you thrive at the intersection of technology, strategy, and human-centered design, and enjoy turning complexity into elegant solutions, apply now. We are a team that encourages innovation and advocates an agile, open approach, truly operating in the Un-carrier way! Responsibilities
Build, maintain, sequence and prioritize Agile (Scrum / Sprint) team backlog, with input from customer, Product Manager, System Architect/Engineering and other partners. Collaborate with the Agile team and write user stories and requirements including acceptance criteria and acceptance tests, typically for 1 or 2 Agile/Scrum teams. Review and accept completed user stories, being accountable for user story quality and performance in production environment. Coordinate user story, functional, and technical dependencies with other Product Owners throughout each iteration and Program Increment. Education and Work Experience
Bachelor's Degree (Required) 4-7 years of relevant Product Management, Product Owner, Business Analyst, and System Analyst or Architecture/Software Engineer experience in an agile software product development environment. Advanced level understanding of customer experience required. Knowledge, Skills and Abilities
2+ years of relevant Product Management, Business Analyst, and System Analyst or Architecture/Software Engineer experience in an agile software product development environment. 2+ years' experience delivering software with Agile Scrum methodologies and other commonly used tools. Strong requirements elicitation and validated writing skills, including the ability to write concisely and clearly for different audiences. Experience with Agile backlog/project management tools. Ability to develop Initiatives, Features and User Stories that DevOps teams can ingest. Proven track record of effectively and efficiently connecting with leadership, technical and non-technical audiences while employing a high degree of collaboration and influence. Strong analytical abilities with a history of identifying/analyzing/synthesizing product use data. Connect with leadership, technical and non-technical audiences while employing a high degree of collaboration and influence. (Required) Licenses and Certifications
Scrum Product Owner certification (CSPO) preferred Travel and Regulatory
Travel Required (Yes/No): Yes DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation and Benefits
Base Pay Range: $94,600 - $170,700 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The actual pay will be based on location, qualifications, and experience. At T-Mobile, employees in regular roles are eligible for an annual bonus or incentives based on role and performance. Most corporate employees are eligible for a year-end bonus based on company and/or individual performance. Some positions in Customer Care may be eligible for monthly bonuses. For pay range by hiring location, please refer to the posting. Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants and purchase plan, paid time off, holidays, parental and family leave, family-building benefits, childcare subsidies, tuition assistance, coaching, disability and life insurance options, and voluntary coverages. Additional discounts and benefits may apply. To learn about T-Mobile's benefits, check out www.t-mobilebenefits.com. Equal Opportunity and Accommodations
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact is for accommodations only and not for general inquiries about a position.
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At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to money coaches. We are UNSTOPPABLE for our employees! Are you passionate about the power of AI to transform customer experiences? Join T-Mobile's innovative AI Solutions team as a Sr Product Owner, where you'll helm next-generation AI technologies that reshape how we serve and support millions of customers. As a strategic problem solver and hands-on collaborator, you'll partner with cross-functional teams to deliver intelligent, scalable AI-driven products that elevate the customer support journey. You'll translate ideas into product roadmaps, prioritize features, and champion innovation from conceptualization through execution. You'll drive initiatives across conversational AI, intelligent automation, agent assist, and predictive support, advancing T-Mobile's AI-first support strategy. Your work will redefine what “Un-carrier” support feels like. If you thrive at the intersection of technology, strategy, and human-centered design, and enjoy turning complexity into elegant solutions, apply now. We are a team that encourages innovation and advocates an agile, open approach, truly operating in the Un-carrier way! Responsibilities
Build, maintain, sequence and prioritize Agile (Scrum / Sprint) team backlog, with input from customer, Product Manager, System Architect/Engineering and other partners. Collaborate with the Agile team and write user stories and requirements including acceptance criteria and acceptance tests, typically for 1 or 2 Agile/Scrum teams. Review and accept completed user stories, being accountable for user story quality and performance in production environment. Coordinate user story, functional, and technical dependencies with other Product Owners throughout each iteration and Program Increment. Education and Work Experience
Bachelor's Degree (Required) 4-7 years of relevant Product Management, Product Owner, Business Analyst, and System Analyst or Architecture/Software Engineer experience in an agile software product development environment. Advanced level understanding of customer experience required. Knowledge, Skills and Abilities
2+ years of relevant Product Management, Business Analyst, and System Analyst or Architecture/Software Engineer experience in an agile software product development environment. 2+ years' experience delivering software with Agile Scrum methodologies and other commonly used tools. Strong requirements elicitation and validated writing skills, including the ability to write concisely and clearly for different audiences. Experience with Agile backlog/project management tools. Ability to develop Initiatives, Features and User Stories that DevOps teams can ingest. Proven track record of effectively and efficiently connecting with leadership, technical and non-technical audiences while employing a high degree of collaboration and influence. Strong analytical abilities with a history of identifying/analyzing/synthesizing product use data. Connect with leadership, technical and non-technical audiences while employing a high degree of collaboration and influence. (Required) Licenses and Certifications
Scrum Product Owner certification (CSPO) preferred Travel and Regulatory
Travel Required (Yes/No): Yes DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation and Benefits
Base Pay Range: $94,600 - $170,700 Corporate Bonus Target: 15% The pay range above is the general base pay range for a successful candidate in the role. The actual pay will be based on location, qualifications, and experience. At T-Mobile, employees in regular roles are eligible for an annual bonus or incentives based on role and performance. Most corporate employees are eligible for a year-end bonus based on company and/or individual performance. Some positions in Customer Care may be eligible for monthly bonuses. For pay range by hiring location, please refer to the posting. Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants and purchase plan, paid time off, holidays, parental and family leave, family-building benefits, childcare subsidies, tuition assistance, coaching, disability and life insurance options, and voluntary coverages. Additional discounts and benefits may apply. To learn about T-Mobile's benefits, check out www.t-mobilebenefits.com. Equal Opportunity and Accommodations
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination, retaliation or harassment based on these factors is not tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please email ApplicantAccommodation@t-mobile.com or call 1-844-873-9500. This contact is for accommodations only and not for general inquiries about a position.
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