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Remote Jobs

Customer Success Manager

Remote Jobs, Nashville, Tennessee, United States, 37247

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Employer Industry: Automotive Technology

Why consider this job opportunity:

Base salary of $70,000 with total compensation earning potential of up to $100,000

100% remote work opportunity, allowing for flexibility in your work environment

Chance to build strong, trust-based relationships with valued customers

Opportunities for professional growth and skill development within a supportive team

Engage in impactful work that directly contributes to customer satisfaction and success

What to Expect (Job Responsibilities):

Manage customer onboarding, drive adoption, support retention efforts, and assist with renewals and account growth opportunities

Build strong, trust-based relationships with customers to understand their needs and ensure satisfaction

Support account plans by identifying opportunities, addressing risks, and ensuring alignment with customer goals

Monitor customer health metrics and use CRM tools to inform decisions and track progress toward success goals

Partner with sales, product, and marketing teams to address customer needs and improve the overall experience

What is Required (Qualifications):

Strong communication, customer empathy, and problem-solving skills

Excellent relationship-building skills with a focus on customer satisfaction

Proven experience managing a dedicated book of business or similar role

Ability to use CRM tools effectively to track customer progress and success metrics

Availability to work full-time from 8:00 am to 5:00 pm CST

How to Stand Out (Preferred Qualifications):

Experience in customer success or account management within the automotive technology industry

Familiarity with onboarding processes and customer retention strategies

Demonstrated ability to conduct business reviews and gather customer testimonials

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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