Sartorius North America
Field Application Specialist - Bioprocessing - Chromatography - Remote - Boston,
Sartorius North America, Burlington, Vermont, us, 05405
Job Overview
In the remote-based Field Application Specialist role, you will be responsible for offering overall product expertise, application knowledge, and technical support along each step of the customer process for the Separations Technologies products, including the Chromatography portfolio. The main mission is to ensure the successful application, implementation, qualification, and use of our products by supporting sales for product positioning and demonstration and customers for application development work, initial startup, training, and troubleshooting.
This is a remote/field-based position out of the Boston, MA area and will assist with customers locally and be responsible for customers in the New England (CT, MA, ME, NH, RI, VT) and New York areas. Travel for this position may be up to 50% at times, based on customer need, and some international travel may be required.
Key Responsibilities
Collaborate with the account management team for customer discussions on existing products through product presentations, demonstrations, demos and trials, and application studies
Collaborate with account management in the customer process, URS analysis, and technical response, and lead customer evaluations to help position products in line with the application requirements. Strategize with assigned Account Managers to generate value-adding activities according to customer and business needs.
Be responsible for the assigned product line to support sales target achievement in the defined territory
Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
Support new products through close collaboration with beta site testing, product demonstrations/discussions, and information gathering
Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
Report on competitors’ products and feedback information to the application specialist management and products management
Ensure training of customers on new technologies and support initial start-up operations
Support regional marketing initiatives
Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
Interface with product/project/division management with the willingness and ability to interact at various levels (sales, technical, customers)
Ability to lift 35+ pounds
Qualifications
Bachelor’s or advanced degree in biological/life sciences and/or engineering
3+ Years biopharmaceutical industry experience in Downstream Bioprocess development and/or MSAT or Manufacturing
Product and application expertise in downstream bioprocessing, with a focus in chromatography a plus, and supporting technologies
Hands‑on experience in scale‑up and scale‑down methods for downstream unit operations
Multi‑task and prioritize activities accordingly
Self‑motivated; team player
Excellent communication and presentation skills
Preferred Skills
Experience in downstream drug development, through regulatory filing
cGMP experience and automation
Proficiency in Windows‑based software packages including Word, Excel, PowerPoint, Outlook, and Statistics
Identification with our core values: Sustainability, Openness, Enjoyment
Benefits
Mentoring, leadership programs, internal seminar offerings (Personal and Professional Development)
Paid vacation, sick time, corporate holidays, community service day, and flexible work schedules (Worklife Balance)
Comprehensive onboarding, including a virtual online platform (Making an Impact Right from the Start)
Mutual support, team spirit and international collaboration; communities such as “Coaching”, “Agile Working” and a “Businesswomen's Network” (Welcoming Culture)
Health and well‑being support: medical plans, dental, vision, EAP, wellness programs (Health & Well Being)
Working in smart buildings with the latest technology and equipment (Intelligent Working Environment)
401(k) with generous company match (Retirement Savings Plan)
HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account (Flexible Spending)
Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate (Company Paid Benefits)
Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service (Additional/Optional)
Equal Opportunity Employer Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or any other protected class.
Disability Accommodations If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening by e‑mail at accommodationrequest@sartorius.com.
Application We are looking forward to receiving your application.
#J-18808-Ljbffr
This is a remote/field-based position out of the Boston, MA area and will assist with customers locally and be responsible for customers in the New England (CT, MA, ME, NH, RI, VT) and New York areas. Travel for this position may be up to 50% at times, based on customer need, and some international travel may be required.
Key Responsibilities
Collaborate with the account management team for customer discussions on existing products through product presentations, demonstrations, demos and trials, and application studies
Collaborate with account management in the customer process, URS analysis, and technical response, and lead customer evaluations to help position products in line with the application requirements. Strategize with assigned Account Managers to generate value-adding activities according to customer and business needs.
Be responsible for the assigned product line to support sales target achievement in the defined territory
Provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
Support new products through close collaboration with beta site testing, product demonstrations/discussions, and information gathering
Support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
Report on competitors’ products and feedback information to the application specialist management and products management
Ensure training of customers on new technologies and support initial start-up operations
Support regional marketing initiatives
Conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
Interface with product/project/division management with the willingness and ability to interact at various levels (sales, technical, customers)
Ability to lift 35+ pounds
Qualifications
Bachelor’s or advanced degree in biological/life sciences and/or engineering
3+ Years biopharmaceutical industry experience in Downstream Bioprocess development and/or MSAT or Manufacturing
Product and application expertise in downstream bioprocessing, with a focus in chromatography a plus, and supporting technologies
Hands‑on experience in scale‑up and scale‑down methods for downstream unit operations
Multi‑task and prioritize activities accordingly
Self‑motivated; team player
Excellent communication and presentation skills
Preferred Skills
Experience in downstream drug development, through regulatory filing
cGMP experience and automation
Proficiency in Windows‑based software packages including Word, Excel, PowerPoint, Outlook, and Statistics
Identification with our core values: Sustainability, Openness, Enjoyment
Benefits
Mentoring, leadership programs, internal seminar offerings (Personal and Professional Development)
Paid vacation, sick time, corporate holidays, community service day, and flexible work schedules (Worklife Balance)
Comprehensive onboarding, including a virtual online platform (Making an Impact Right from the Start)
Mutual support, team spirit and international collaboration; communities such as “Coaching”, “Agile Working” and a “Businesswomen's Network” (Welcoming Culture)
Health and well‑being support: medical plans, dental, vision, EAP, wellness programs (Health & Well Being)
Working in smart buildings with the latest technology and equipment (Intelligent Working Environment)
401(k) with generous company match (Retirement Savings Plan)
HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account (Flexible Spending)
Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate (Company Paid Benefits)
Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service (Additional/Optional)
Equal Opportunity Employer Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability, or any other protected class.
Disability Accommodations If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening by e‑mail at accommodationrequest@sartorius.com.
Application We are looking forward to receiving your application.
#J-18808-Ljbffr