USAble Life
Supervisor - Supplemental Insurance Claims
USAble Life, Little Rock, Arkansas, United States, 72211
Description
When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready.
We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.
Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we're proud of the fact that our employees share that commitment.
We have been recognized as a "Best Places to Work" in Arkansas, Florida, and Hawaii. You'll be rewarded with opportunities for personal and professional development and opportunities for advancement.
This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.
Check out how we make a meaningful difference in the lives of others!
video/518665804
What We Offer You:
A culture that values employees and celebrates, empowers, and inspires a diverse workforce
Outstanding and affordable benefits package
Yearly bonus potential and annual increases
PTO provided at date of hire
11 paid holidays
401(k) with up to 6% match; fully vested from day 1
Remote opportunities with company-provided equipment
Team-oriented, collaborative group of peers
Career advancement opportunities
Tuition Reimbursement
Employee Assistance Program
Inclusion Council and Employee Resource Groups
Recharge Days and Volunteer Time Off
This is a remote position.
The salary range for a Supervisor - Supplemental Life Insurance Claims is $63,000 to $117,000.
Actual salaries will vary by geographic location and are based on factors such as candidate's qualifications, experience, skills, competencies, and company tenure & equity. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.
Supervisor Claims Overview
Supervises the daily tasks of the Claims staff. Monitors and recommends adjustments to claim processing and operations. Prepares performance review, promotion criteria and administrative action documentation; reviews with staff as necessary. Reviews claims and releases benefits. Responds to customer inquiries and assists with escalated claim issues. Works with vendors on claim questions, reporting or investigative issues. Prepares reports on claim elements including turnaround time, error rates and workload distribution.
Defines system requests to support the department.
Essential Duties:
Reviews and audits claim files and releases benefits of processed claims
Responds to, and assists with, escalated claims issues
Research, plan, and prepare departmental reports
Monitors Claims Analyst time management and workload distribution
Coaches and provides assistance and feedback to analysts and staff as needed
Performs other related duties and responsibilities as assigned
Required Knowledge, Skills, and Abilities:
Knowledge of general accounting principles
General knowledge of medical terminology, anatomy, and physiology
Customer service skills
Advanced MS Office skills, particularly Excel
Excellent verbal and written communication skills including the ability to compose professional correspondence
Demonstrated leadership skills and the ability to assist and guide others
Ability to supervise staff using appropriate tools and techniques
Ability to maintain attention to detail and a low error rate
Ability to prioritize tasks and work within time constraints
Required Education and Experience:
Bachelor's degree or equivalent combination of education or experience
3-5 years in a related field including 1 year of experience as a Team Lead and/or Supervisor
Internal experience that is directly related to the job may be substituted for the supervisory experience requirements
Or, equivalent military experience
Preferred Education and Experience:
Completion of LOMA 280/281 and 290/291
3 years' Disability, Life or Worksite claim experience including experience as a Lead or Supervisor
#USAL1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
When it comes to making a meaningful difference in the lives of our customers and employees, USAble Life is always ready.
We are a diverse group of individuals working together to go the extra mile. Through our DEI initiatives, employees feel empowered to bring their talents and voice to our culture.
Our passion for delivering the best products is matched only by our passion for our people. We are committed to making a meaningful difference in the lives of others which extends beyond our office walls. USAble Life has a long tradition of supporting our communities, and we're proud of the fact that our employees share that commitment.
We have been recognized as a "Best Places to Work" in Arkansas, Florida, and Hawaii. You'll be rewarded with opportunities for personal and professional development and opportunities for advancement.
This, coupled with our engaging culture and a comprehensive benefits package, ensures we are committed to our employees.
Check out how we make a meaningful difference in the lives of others!
video/518665804
What We Offer You:
A culture that values employees and celebrates, empowers, and inspires a diverse workforce
Outstanding and affordable benefits package
Yearly bonus potential and annual increases
PTO provided at date of hire
11 paid holidays
401(k) with up to 6% match; fully vested from day 1
Remote opportunities with company-provided equipment
Team-oriented, collaborative group of peers
Career advancement opportunities
Tuition Reimbursement
Employee Assistance Program
Inclusion Council and Employee Resource Groups
Recharge Days and Volunteer Time Off
This is a remote position.
The salary range for a Supervisor - Supplemental Life Insurance Claims is $63,000 to $117,000.
Actual salaries will vary by geographic location and are based on factors such as candidate's qualifications, experience, skills, competencies, and company tenure & equity. In addition to base compensation, this role is eligible for an annual incentive plan based on company performance and individual performance.
Supervisor Claims Overview
Supervises the daily tasks of the Claims staff. Monitors and recommends adjustments to claim processing and operations. Prepares performance review, promotion criteria and administrative action documentation; reviews with staff as necessary. Reviews claims and releases benefits. Responds to customer inquiries and assists with escalated claim issues. Works with vendors on claim questions, reporting or investigative issues. Prepares reports on claim elements including turnaround time, error rates and workload distribution.
Defines system requests to support the department.
Essential Duties:
Reviews and audits claim files and releases benefits of processed claims
Responds to, and assists with, escalated claims issues
Research, plan, and prepare departmental reports
Monitors Claims Analyst time management and workload distribution
Coaches and provides assistance and feedback to analysts and staff as needed
Performs other related duties and responsibilities as assigned
Required Knowledge, Skills, and Abilities:
Knowledge of general accounting principles
General knowledge of medical terminology, anatomy, and physiology
Customer service skills
Advanced MS Office skills, particularly Excel
Excellent verbal and written communication skills including the ability to compose professional correspondence
Demonstrated leadership skills and the ability to assist and guide others
Ability to supervise staff using appropriate tools and techniques
Ability to maintain attention to detail and a low error rate
Ability to prioritize tasks and work within time constraints
Required Education and Experience:
Bachelor's degree or equivalent combination of education or experience
3-5 years in a related field including 1 year of experience as a Team Lead and/or Supervisor
Internal experience that is directly related to the job may be substituted for the supervisory experience requirements
Or, equivalent military experience
Preferred Education and Experience:
Completion of LOMA 280/281 and 290/291
3 years' Disability, Life or Worksite claim experience including experience as a Lead or Supervisor
#USAL1
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.