Equus
Job Description
Counsels and assists Program's customers regarding job search strategies, personal career advisement and training issues, identifying and working with barriers to employment, professional goal setting and planning. Identify outside resources, programs and other services for customers if needed
Advises, monitors, and tracks participation for customers so that they maximize of the functions and opportunities of the program
Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner
Maintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals
Provides motivational support to customers during the job search process
Identifies training needs and ensures appropriate training
Facilitates job readiness/search workshops
Demonstrates strong strategies for re-engaging customers after training and finding employment for those customers
Demonstrates effective use of the guidelines and standards of the Case Management Model to support the needs of the participants
Successfully documents customer success stories internally and externally.
Analyzes and constructs critiques of resumes/required documentation for effective processing for customer eligibility
Administratively maintains accurate and complete records and correspondence as required by the Program Director and according to standards set by Customer
Creates and maintains the policies and procedures for Career Advisement and assists in the training of other team members in those guidelines
Works under direction of the Career Advisor Coordinator to facilitate timely completion of tasks to sustain daily operations and complete special projects, and assists program team members as necessary
Produces word processing documents, including charts and tables. Proofreads and edits correspondence, memorandum, proposals, reports, and other requested documents. Maintains filing systems and performs other relevant duties as assigned by the Program Director
Qualifications
Preferred Associate's degree; required H.S. Diploma with at least one year of Sales/Customer Service experience
Strong interpersonal skills and the ability to communicate clearly and professionally in an individual or group setting;
Proficient in Microsoft Office programs
Strong speaking and organizational/time management skills
Ability to maintain a high level of confidentially
Must be detailed oriented and timely in meeting deadlines, goals and objectives
Ability to address and solve customer inquiries and/or concerns
Ability to conduct Workshops/Orientations
Current driver’s license (with low-risk driver rating) and automobile liability insurance
Additional Information The home office for this in-office role is in Reno, Nevada.
The starting pay rate for this full time hourly (non-exempt) role is $26.00 per hour.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of this role.
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
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Counsels and assists Program's customers regarding job search strategies, personal career advisement and training issues, identifying and working with barriers to employment, professional goal setting and planning. Identify outside resources, programs and other services for customers if needed
Advises, monitors, and tracks participation for customers so that they maximize of the functions and opportunities of the program
Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner
Maintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals
Provides motivational support to customers during the job search process
Identifies training needs and ensures appropriate training
Facilitates job readiness/search workshops
Demonstrates strong strategies for re-engaging customers after training and finding employment for those customers
Demonstrates effective use of the guidelines and standards of the Case Management Model to support the needs of the participants
Successfully documents customer success stories internally and externally.
Analyzes and constructs critiques of resumes/required documentation for effective processing for customer eligibility
Administratively maintains accurate and complete records and correspondence as required by the Program Director and according to standards set by Customer
Creates and maintains the policies and procedures for Career Advisement and assists in the training of other team members in those guidelines
Works under direction of the Career Advisor Coordinator to facilitate timely completion of tasks to sustain daily operations and complete special projects, and assists program team members as necessary
Produces word processing documents, including charts and tables. Proofreads and edits correspondence, memorandum, proposals, reports, and other requested documents. Maintains filing systems and performs other relevant duties as assigned by the Program Director
Qualifications
Preferred Associate's degree; required H.S. Diploma with at least one year of Sales/Customer Service experience
Strong interpersonal skills and the ability to communicate clearly and professionally in an individual or group setting;
Proficient in Microsoft Office programs
Strong speaking and organizational/time management skills
Ability to maintain a high level of confidentially
Must be detailed oriented and timely in meeting deadlines, goals and objectives
Ability to address and solve customer inquiries and/or concerns
Ability to conduct Workshops/Orientations
Current driver’s license (with low-risk driver rating) and automobile liability insurance
Additional Information The home office for this in-office role is in Reno, Nevada.
The starting pay rate for this full time hourly (non-exempt) role is $26.00 per hour.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be required of this role.
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.
#J-18808-Ljbffr