First Hospitality
Night Auditor
Join First Hospitality in our evolving team. First Hospitality is a forward‑thinking hotel development, investment, and management company based in Chicago that seeks to attract and retain a diverse workforce. We are looking for a Night Auditor to provide direct guest support throughout the hospitality experience by accurately processing transactions and maintaining guest satisfaction.
Overview Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience, accurately processing and tracking transactions, resolving guest challenges, and ensuring accurate reporting and communication with guests, peers, and supervisors.
Responsibilities
Welcome arriving guests and complete the arrival/check‑in experience, ensuring special requests are fulfilled and accurate information is captured.
Thank departing guests, verify accurate billing, and encourage return visits.
Effectively engage with guests via phone or electronic communication following hotel brand standards to ensure guest satisfaction.
Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other hotel information.
Promote hotel brand loyalty programs, encourage participation, and offer special rate packages and upgrades when appropriate.
Communicate with hotel departments verbally or through the hotel communication log to ensure timely and accurate delivery of guest expectations and challenge resolution.
Listen to guests and empathize with their challenges, soliciting and acting on feedback.
Maintain professionalism consistent with hotel brand and company expectations.
Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
When applicable, maintain balance and security of the house bank and accurately log all transactions.
Requirements
2+ years of customer service experience, preferably in hospitality or a related industry.
High School diploma or equivalency education certificate.
Excellent verbal and written communication skills.
Must be able to speak, read, and write in the primary language used in the workplace.
8+ hours per day at a standing desk/computer; stand and walk frequently throughout the workday.
Lift, lower, and maneuver up to 30 pounds occasionally.
Ability to independently work during overnight hours.
Benefits
Insurance enrollment available from Day 1.
Paid time off available from Day 1.
Holiday pay available from Day 1.
401(k) enrollment after 30 days.
Hotel and travel discounts at worldwide destinations.
Professional development and promotion opportunities.
Equal Opportunity Employer First Hospitality seeks to attract and retain a high‑performing and diverse workforce in which employee differences are respected and valued. The company fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
Notice of Collection for California Applicants https://hostmark.box.com/s/z97mjjfcj73a8saw36kb2tfgaxkfat1b
#J-18808-Ljbffr
Overview Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience, accurately processing and tracking transactions, resolving guest challenges, and ensuring accurate reporting and communication with guests, peers, and supervisors.
Responsibilities
Welcome arriving guests and complete the arrival/check‑in experience, ensuring special requests are fulfilled and accurate information is captured.
Thank departing guests, verify accurate billing, and encourage return visits.
Effectively engage with guests via phone or electronic communication following hotel brand standards to ensure guest satisfaction.
Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other hotel information.
Promote hotel brand loyalty programs, encourage participation, and offer special rate packages and upgrades when appropriate.
Communicate with hotel departments verbally or through the hotel communication log to ensure timely and accurate delivery of guest expectations and challenge resolution.
Listen to guests and empathize with their challenges, soliciting and acting on feedback.
Maintain professionalism consistent with hotel brand and company expectations.
Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
When applicable, maintain balance and security of the house bank and accurately log all transactions.
Requirements
2+ years of customer service experience, preferably in hospitality or a related industry.
High School diploma or equivalency education certificate.
Excellent verbal and written communication skills.
Must be able to speak, read, and write in the primary language used in the workplace.
8+ hours per day at a standing desk/computer; stand and walk frequently throughout the workday.
Lift, lower, and maneuver up to 30 pounds occasionally.
Ability to independently work during overnight hours.
Benefits
Insurance enrollment available from Day 1.
Paid time off available from Day 1.
Holiday pay available from Day 1.
401(k) enrollment after 30 days.
Hotel and travel discounts at worldwide destinations.
Professional development and promotion opportunities.
Equal Opportunity Employer First Hospitality seeks to attract and retain a high‑performing and diverse workforce in which employee differences are respected and valued. The company fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
Notice of Collection for California Applicants https://hostmark.box.com/s/z97mjjfcj73a8saw36kb2tfgaxkfat1b
#J-18808-Ljbffr