2 Peaks Bikes
Store Manager (Retail Experience Required)
2 Peaks Bikes, Beverly Hills, California, United States, 90211
Overview
Retail Store Manager at 2 Peaks Bikes in Los Angeles, CA. You will oversee all aspects of daily operations and lead a small, dynamic team, including a junior manager and mechanics. You’ll blend business acumen with a passion for bicycles, manage inventory, supervise staff, deliver five-star customer service, and ensure the store runs smoothly. You’ll be responsible for growing the store’s revenue, preserving our brand integrity, and cultivating a high-performing, enthusiastic shop culture. Key Responsibilities
Leadership & Team Development: Recruit, train, and mentor staff who share a passion for cycling and top-tier customer experiences; provide ongoing coaching, set performance goals, and conduct regular check-ins; foster a positive, inclusive culture that values accountability and initiative. Store Operations & Financial Oversight: Manage budgets, sales forecasts, and operational costs to meet or exceed targets; develop and enforce SOPs to mitigate risks (payment fraud, cash handling, inventory loss); track and analyze KPIs (e.g., daily sales, conversion rates) to optimize performance. Customer Experience & Brand Representation: Ensure the team maintains expert-level knowledge of product lines, oversee visual merchandising, store presentation, and service quality, and reflect 2 Peaks Bikes’ premium brand and culture; develop in-store events and community outreach strategies to engage local riders and grow loyalty. Inventory & Vendor Management: Maintain optimal inventory levels using Lightspeed POS (or similar); coordinate with mechanics and vendors on incoming stock, special orders, and promotions; stay current on new product launches and trends to keep the store well-stocked and visually appealing. Risk Management & Procedures: Implement checks to prevent fraudulent transactions and minimize returns or breakage; ensure compliance with California labor laws, safety standards, and internal store policies. Collaboration & Communication: Work with owners on strategic planning, quarterly targets, and store initiatives; liaise with the marketing team to plan promotional campaigns, group rides, demos, and events; support brand strategy in-store and online by capturing rider insights and ensuring consistent messaging. Qualifications
2+ years of retail management experience (required). Proven track record of driving sales, managing budgets, and meeting KPI goals. Demonstrated leadership in building, supervising, and retaining high-performing teams. Familiarity with POS systems (Lightspeed a plus), inventory control, scheduling, and basic reporting. Passion for cycling: knowledge of bike components, maintenance basics, and/or a desire to learn high-end specs. Outstanding communication and interpersonal skills—comfortable engaging with high-end clientele. Flexible to work some weekends, holidays, or after-hours events, especially during peak riding seasons. Company Overview
2 Peaks Bikes is a high-end bicycle shop in Los Angeles, dedicated to delivering an exceptional experience for passionate riders. We focus on premium bike lines, accessories, and apparel, and strive to foster a friendly, inclusive vibe that keeps riders coming back. We aim to be a community hub, providing education and sharing the stoke for cycling.
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Retail Store Manager at 2 Peaks Bikes in Los Angeles, CA. You will oversee all aspects of daily operations and lead a small, dynamic team, including a junior manager and mechanics. You’ll blend business acumen with a passion for bicycles, manage inventory, supervise staff, deliver five-star customer service, and ensure the store runs smoothly. You’ll be responsible for growing the store’s revenue, preserving our brand integrity, and cultivating a high-performing, enthusiastic shop culture. Key Responsibilities
Leadership & Team Development: Recruit, train, and mentor staff who share a passion for cycling and top-tier customer experiences; provide ongoing coaching, set performance goals, and conduct regular check-ins; foster a positive, inclusive culture that values accountability and initiative. Store Operations & Financial Oversight: Manage budgets, sales forecasts, and operational costs to meet or exceed targets; develop and enforce SOPs to mitigate risks (payment fraud, cash handling, inventory loss); track and analyze KPIs (e.g., daily sales, conversion rates) to optimize performance. Customer Experience & Brand Representation: Ensure the team maintains expert-level knowledge of product lines, oversee visual merchandising, store presentation, and service quality, and reflect 2 Peaks Bikes’ premium brand and culture; develop in-store events and community outreach strategies to engage local riders and grow loyalty. Inventory & Vendor Management: Maintain optimal inventory levels using Lightspeed POS (or similar); coordinate with mechanics and vendors on incoming stock, special orders, and promotions; stay current on new product launches and trends to keep the store well-stocked and visually appealing. Risk Management & Procedures: Implement checks to prevent fraudulent transactions and minimize returns or breakage; ensure compliance with California labor laws, safety standards, and internal store policies. Collaboration & Communication: Work with owners on strategic planning, quarterly targets, and store initiatives; liaise with the marketing team to plan promotional campaigns, group rides, demos, and events; support brand strategy in-store and online by capturing rider insights and ensuring consistent messaging. Qualifications
2+ years of retail management experience (required). Proven track record of driving sales, managing budgets, and meeting KPI goals. Demonstrated leadership in building, supervising, and retaining high-performing teams. Familiarity with POS systems (Lightspeed a plus), inventory control, scheduling, and basic reporting. Passion for cycling: knowledge of bike components, maintenance basics, and/or a desire to learn high-end specs. Outstanding communication and interpersonal skills—comfortable engaging with high-end clientele. Flexible to work some weekends, holidays, or after-hours events, especially during peak riding seasons. Company Overview
2 Peaks Bikes is a high-end bicycle shop in Los Angeles, dedicated to delivering an exceptional experience for passionate riders. We focus on premium bike lines, accessories, and apparel, and strive to foster a friendly, inclusive vibe that keeps riders coming back. We aim to be a community hub, providing education and sharing the stoke for cycling.
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