Saint Alphonsus
Healthcare Resource Specialist Full-Time Days (Boise)
Saint Alphonsus, Boise, Idaho, United States, 83708
Healthcare Resource Specialist – Boise, ID
Full‑time, Day Shift (Mon‑Fri) at Saint Alphonsus Health System.
Description At Saint Alphonsus Health System, we are looking for a Healthcare Resource Specialist to join our referral team, providing exceptional customer service to patients and physicians, facilitating the transfer of care between primary care providers and specialists. You will work full‑time Monday‑Friday during typical office hours and collaborate with multiple clinics to best utilize resources while accommodating physician preference and patient needs consistent with our values and mission.
Essential Functions
Provide excellent customer service to patients, physicians and staff to maintain and promote positive relationships.
Interact over the phone with Saint Alphonsus patients and physician offices to process referrals efficiently.
Work independently and as part of a team to solve problems, improve workflow, and maintain a positive work atmosphere.
Use multiple software applications and electronic health record systems (EPIC preferred) to enter and track referral information accurately and timely.
Maintain ongoing tracking and appropriate documentation on referrals to ensure timely processing and patient safety.
Collect and validate patient information and confirm insurance coverage approvals.
Communicate directly with patients/families and referring clinics regarding referral status.
Maintain confidentiality of all patients in accordance with HIPAA standards.
Demonstrate alignment with the organizational mission, core values, and vision.
Education
High School Diploma or equivalent required.
Experience
Previous experience in a hospital, medical, or insurance office setting preferred.
Working knowledge of medical terminology and the healthcare system (insurances, Medicare, Medicaid, physician office operations) preferred.
Skills & Requirements
Strong customer service passion.
Excellent verbal and written communication skills.
Proficiency with MS Office and insurance site management.
Ability to work independently with minimal supervision.
Critical thinking, problem‑solving, and decision‑making abilities.
Benefits Competitive compensation, a full benefits package, and growth opportunities throughout SAHS and Trinity Health.
EEO Statement Saint Alphonsus and Trinity Health are committed to promoting diversity and providing an inclusive work environment. We are an Equal Opportunity Employer and prohibit discrimination based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.
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Description At Saint Alphonsus Health System, we are looking for a Healthcare Resource Specialist to join our referral team, providing exceptional customer service to patients and physicians, facilitating the transfer of care between primary care providers and specialists. You will work full‑time Monday‑Friday during typical office hours and collaborate with multiple clinics to best utilize resources while accommodating physician preference and patient needs consistent with our values and mission.
Essential Functions
Provide excellent customer service to patients, physicians and staff to maintain and promote positive relationships.
Interact over the phone with Saint Alphonsus patients and physician offices to process referrals efficiently.
Work independently and as part of a team to solve problems, improve workflow, and maintain a positive work atmosphere.
Use multiple software applications and electronic health record systems (EPIC preferred) to enter and track referral information accurately and timely.
Maintain ongoing tracking and appropriate documentation on referrals to ensure timely processing and patient safety.
Collect and validate patient information and confirm insurance coverage approvals.
Communicate directly with patients/families and referring clinics regarding referral status.
Maintain confidentiality of all patients in accordance with HIPAA standards.
Demonstrate alignment with the organizational mission, core values, and vision.
Education
High School Diploma or equivalent required.
Experience
Previous experience in a hospital, medical, or insurance office setting preferred.
Working knowledge of medical terminology and the healthcare system (insurances, Medicare, Medicaid, physician office operations) preferred.
Skills & Requirements
Strong customer service passion.
Excellent verbal and written communication skills.
Proficiency with MS Office and insurance site management.
Ability to work independently with minimal supervision.
Critical thinking, problem‑solving, and decision‑making abilities.
Benefits Competitive compensation, a full benefits package, and growth opportunities throughout SAHS and Trinity Health.
EEO Statement Saint Alphonsus and Trinity Health are committed to promoting diversity and providing an inclusive work environment. We are an Equal Opportunity Employer and prohibit discrimination based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.
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