ServiceNow
Workplace Services Site Lead- West Palm Beach
ServiceNow, West Palm Beach, Florida, United States, 33412
Overview
Workplace Services - West Palm Beach Site Lead at ServiceNow. We are seeking a highly skilled leader to oversee the efficient operation, maintenance, and management of our West Palm Beach office, ensuring a safe, functional environment that supports productivity and enhances the workplace experience. Responsibilities
Facilities Operations: Oversee day-to-day office operations, ensuring systems (HVAC, electrical, plumbing, etc.) operate effectively; manage soft services, stakeholder engagement, meeting room and event services, office supplies, amenities and perks, move management, and landlord interactions. Client Relationship Management: Build strong relationships with local executives and Workplace Services partners; provide updates on site performance, challenges, and opportunities for improvement. Collaboration: Work with the Workplace Services & Real Estate team, HR, IT, and other units to align facilities operations with corporate objectives. Workplace Experience & Employee Services: Drive program strategies, drive user engagement, and enhance the workplace experience; collaborate with Program Leads to contribute ideas for improvement. Employee Health & Safety: Ensure compliance with health and safety regulations, support emergency preparedness, and oversee security protocols across facilities. Business Continuity & Compliance: Participate in Incident Management and ensure operational resilience for facilities during emergencies or disruptions. Vendor Management: Manage vendor relationships and service contracts; coordinate procurement strategies with Geo and Global Leads. Budgeting and Cost Management: Oversee site budgets, monitor expenditures, and implement cost-saving initiatives where possible. Continuous Improvement: Identify areas for improvement and drive operational excellence to elevate the workplace experience. Qualifications
Experience: 12+ years total, with 5+ years in workplace/facilities management and at least 3 years in a leadership role overseeing regional or multi-site operations. Corporate or large-scale workplace experience preferred. Skills & Expertise: Strong leadership, budget management, and cross-functional collaboration; experience in a high-growth environment. Problem-Solving: Strong analytical and prioritization skills; ability to manage multiple stakeholders and priorities. Communication & Relationship Management: Effective communication with executives and colleagues at all levels. Other Requirements: Proven white-glove customer service, hospitality, and employee engagement experience; ability to work with minimal supervision and flexible hours as needed. Education & Certifications: Bachelor’s degree preferred in Facility Management, Business Administration or related field; relevant certifications (e.g., CFM, LEED) a plus. Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application, please contact globaltalentss@servicenow.com for assistance. Export Control
Positions requiring access to controlled technology subject to export control regulations may require approval from government authorities. Employment is contingent upon ServiceNow obtaining any necessary export licenses or approvals. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
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Workplace Services - West Palm Beach Site Lead at ServiceNow. We are seeking a highly skilled leader to oversee the efficient operation, maintenance, and management of our West Palm Beach office, ensuring a safe, functional environment that supports productivity and enhances the workplace experience. Responsibilities
Facilities Operations: Oversee day-to-day office operations, ensuring systems (HVAC, electrical, plumbing, etc.) operate effectively; manage soft services, stakeholder engagement, meeting room and event services, office supplies, amenities and perks, move management, and landlord interactions. Client Relationship Management: Build strong relationships with local executives and Workplace Services partners; provide updates on site performance, challenges, and opportunities for improvement. Collaboration: Work with the Workplace Services & Real Estate team, HR, IT, and other units to align facilities operations with corporate objectives. Workplace Experience & Employee Services: Drive program strategies, drive user engagement, and enhance the workplace experience; collaborate with Program Leads to contribute ideas for improvement. Employee Health & Safety: Ensure compliance with health and safety regulations, support emergency preparedness, and oversee security protocols across facilities. Business Continuity & Compliance: Participate in Incident Management and ensure operational resilience for facilities during emergencies or disruptions. Vendor Management: Manage vendor relationships and service contracts; coordinate procurement strategies with Geo and Global Leads. Budgeting and Cost Management: Oversee site budgets, monitor expenditures, and implement cost-saving initiatives where possible. Continuous Improvement: Identify areas for improvement and drive operational excellence to elevate the workplace experience. Qualifications
Experience: 12+ years total, with 5+ years in workplace/facilities management and at least 3 years in a leadership role overseeing regional or multi-site operations. Corporate or large-scale workplace experience preferred. Skills & Expertise: Strong leadership, budget management, and cross-functional collaboration; experience in a high-growth environment. Problem-Solving: Strong analytical and prioritization skills; ability to manage multiple stakeholders and priorities. Communication & Relationship Management: Effective communication with executives and colleagues at all levels. Other Requirements: Proven white-glove customer service, hospitality, and employee engagement experience; ability to work with minimal supervision and flexible hours as needed. Education & Certifications: Bachelor’s degree preferred in Facility Management, Business Administration or related field; relevant certifications (e.g., CFM, LEED) a plus. Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application, please contact globaltalentss@servicenow.com for assistance. Export Control
Positions requiring access to controlled technology subject to export control regulations may require approval from government authorities. Employment is contingent upon ServiceNow obtaining any necessary export licenses or approvals. From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
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