NextGen | GTA: A Kelly Telecom Company
Tech Support / Core Network Engineer
NextGen | GTA: A Kelly Telecom Company, Memphis, Tennessee, us, 37544
Position: Tech Support/ Core Network Engineer
Location: Onsite – Memphis, TN
Position Overview We are seeking an experienced Customer Support Engineer (Core Networks) to work onsite in Memphis, TN. The ideal candidate will have recent hands‑on experience (within the past 2 years) working with
Nokia or Ericsson Core Network nodes (EPC, IMS, 5GC)
and a strong background in
4G/5G Core Network operations, troubleshooting, and containerized network environments .
Key Responsibilities
Provide first‑level troubleshooting and response for anomalies in Core Network elements.
Raise and track support tickets with Nokia or Ericsson Care for unresolved issues.
Support network activities, migrations, and upgrades on behalf of the customer.
Prepare and review MOPs (Methods of Procedure) for core‑related tasks.
Participate in
ORT/ATP (Operational Readiness Testing / Acceptance Testing) .
Deliver incident and KPI reports as required by the Statement of Work (SOW).
Core Expertise Required
Strong hands‑on experience with Nokia EPC, IMS, and 5GC nodes.
Deep understanding of 4G and 5G core interfaces and protocols for data and voice services.
Experience with Kubernetes and containerized network function (CNF) operations and management.
Solid operational and maintenance (O&M) experience in the following:
MME, SPGW, AMF, SMF, UPF, NRF
PCRF, HSS, PCF, UDM, AUSF, UDR
CSCF, TAS, SBC, MRF
Preferred (Nice‑to‑Have) Skills
Experience with CMM, CMG, and APC nodes (PCRF, HSS, PCF, UDM, AUSF, UDR).
Familiarity with Nokia EVC.
O&M experience on Nokia CMU platform (CNF mode) via CLI and CMU GUI.
Qualifications
Bachelor’s degree or related field (or equivalent experience).
Minimum of 5+ years of experience in Core Network Operations and Support.
Recent Nokia/Ericsson/Samsung hands‑on experience (within 2 years) is mandatory.
Benefits
Health, Dental and Vision Benefits
Short/Long Term Disability and Critical Care/Illness Protection
Life Insurance and Retirement Plans
Employee Assistance Program
With this position, you will get the opportunity to work with our game‑changing clients and further advance your already valuable experience in the telecom industry!
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.
Your safety matters! Vaccination against COVID‑19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.
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Location: Onsite – Memphis, TN
Position Overview We are seeking an experienced Customer Support Engineer (Core Networks) to work onsite in Memphis, TN. The ideal candidate will have recent hands‑on experience (within the past 2 years) working with
Nokia or Ericsson Core Network nodes (EPC, IMS, 5GC)
and a strong background in
4G/5G Core Network operations, troubleshooting, and containerized network environments .
Key Responsibilities
Provide first‑level troubleshooting and response for anomalies in Core Network elements.
Raise and track support tickets with Nokia or Ericsson Care for unresolved issues.
Support network activities, migrations, and upgrades on behalf of the customer.
Prepare and review MOPs (Methods of Procedure) for core‑related tasks.
Participate in
ORT/ATP (Operational Readiness Testing / Acceptance Testing) .
Deliver incident and KPI reports as required by the Statement of Work (SOW).
Core Expertise Required
Strong hands‑on experience with Nokia EPC, IMS, and 5GC nodes.
Deep understanding of 4G and 5G core interfaces and protocols for data and voice services.
Experience with Kubernetes and containerized network function (CNF) operations and management.
Solid operational and maintenance (O&M) experience in the following:
MME, SPGW, AMF, SMF, UPF, NRF
PCRF, HSS, PCF, UDM, AUSF, UDR
CSCF, TAS, SBC, MRF
Preferred (Nice‑to‑Have) Skills
Experience with CMM, CMG, and APC nodes (PCRF, HSS, PCF, UDM, AUSF, UDR).
Familiarity with Nokia EVC.
O&M experience on Nokia CMU platform (CNF mode) via CLI and CMU GUI.
Qualifications
Bachelor’s degree or related field (or equivalent experience).
Minimum of 5+ years of experience in Core Network Operations and Support.
Recent Nokia/Ericsson/Samsung hands‑on experience (within 2 years) is mandatory.
Benefits
Health, Dental and Vision Benefits
Short/Long Term Disability and Critical Care/Illness Protection
Life Insurance and Retirement Plans
Employee Assistance Program
With this position, you will get the opportunity to work with our game‑changing clients and further advance your already valuable experience in the telecom industry!
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.
Your safety matters! Vaccination against COVID‑19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.
#J-18808-Ljbffr