RemoteWorker US
Senior Network Support Engineer
Permanent, Full-time
Salary Range: $80,000 to $100,000
Location: Prince George, BC - Hybrid
Key Responsibilities
Diagnosing and resolving network-related issues (incidents and requests).
Maintaining the LAN and WAN networks across multiple locations globally.
Managing 3rd party suppliers as required to maintain LAN/WAN services.
Responsible for day‑to‑day operation and support of the network infrastructure, including Cisco (Switches, Routers), Palo Alto (Firewalls, Panorama & Prisma Access) and Meraki wireless systems.
Day‑to‑day operational management & support of the Drax Global SASE/SDWAN network (Velocloud/Zscaler) as well as operation and support of virtual networking elements within Public Cloud (AWS & Azure), including routing, firewalls and WAF.
Provide network technical support for various business and internally driven projects and workstreams, ensuring that the deliverables and milestones are met.
Follow the change controls, incident management processes and policies as defined by the company.
Maximize network performance by monitoring, troubleshooting problems and outages.
About You
Minimum of 3‑5 years' experience working in a network technical support function at the 3rd line level.
Minimum CCNA certification or demonstrable hands‑on knowledge at that level.
Hands‑on experience configuring/supporting Cisco switches (IOS, IOS‑XE, Nexus) and routers.
Hands‑on experience configuring/supporting firewalls (Palo Alto experience is desirable).
Experience with Velocloud SDWAN and/or Zscaler ZIA/ZPA is desirable.
Excellent ability to plan and prioritize own workstreams and deliver to SLAs and tight deadlines.
Proven ability to operate in a pressurized situation and successfully handle multiple priorities.
Excellent communication skills enabling interaction with all levels of the business (written and oral).
What We Offer
Competitive Compensation: Competitive salary and benefits package.
Supportive Environment: Join a supportive team environment where continuous learning and growth are encouraged.
Performance Bonus: Participate in a company bonus plan rewarding overall Drax performance, safety, and scorecard achievements.
Rewards And Benefits As you help us to shape the future, we've shaped our rewards and benefits to help you thrive and support your lifestyle.
About Drax Drax is at the forefront of transforming energy generation, supply, and usage. Our mission is to drive a zero‑carbon, lower‑cost energy future. By joining Drax, you'll be part of a team that's making a significant impact on our collective future.
Apply today to help Drax discover the talented individuals we need to drive this change. A career at Drax is more than just a job—it's a chance to make a difference.
#J-18808-Ljbffr
Permanent, Full-time
Salary Range: $80,000 to $100,000
Location: Prince George, BC - Hybrid
Key Responsibilities
Diagnosing and resolving network-related issues (incidents and requests).
Maintaining the LAN and WAN networks across multiple locations globally.
Managing 3rd party suppliers as required to maintain LAN/WAN services.
Responsible for day‑to‑day operation and support of the network infrastructure, including Cisco (Switches, Routers), Palo Alto (Firewalls, Panorama & Prisma Access) and Meraki wireless systems.
Day‑to‑day operational management & support of the Drax Global SASE/SDWAN network (Velocloud/Zscaler) as well as operation and support of virtual networking elements within Public Cloud (AWS & Azure), including routing, firewalls and WAF.
Provide network technical support for various business and internally driven projects and workstreams, ensuring that the deliverables and milestones are met.
Follow the change controls, incident management processes and policies as defined by the company.
Maximize network performance by monitoring, troubleshooting problems and outages.
About You
Minimum of 3‑5 years' experience working in a network technical support function at the 3rd line level.
Minimum CCNA certification or demonstrable hands‑on knowledge at that level.
Hands‑on experience configuring/supporting Cisco switches (IOS, IOS‑XE, Nexus) and routers.
Hands‑on experience configuring/supporting firewalls (Palo Alto experience is desirable).
Experience with Velocloud SDWAN and/or Zscaler ZIA/ZPA is desirable.
Excellent ability to plan and prioritize own workstreams and deliver to SLAs and tight deadlines.
Proven ability to operate in a pressurized situation and successfully handle multiple priorities.
Excellent communication skills enabling interaction with all levels of the business (written and oral).
What We Offer
Competitive Compensation: Competitive salary and benefits package.
Supportive Environment: Join a supportive team environment where continuous learning and growth are encouraged.
Performance Bonus: Participate in a company bonus plan rewarding overall Drax performance, safety, and scorecard achievements.
Rewards And Benefits As you help us to shape the future, we've shaped our rewards and benefits to help you thrive and support your lifestyle.
About Drax Drax is at the forefront of transforming energy generation, supply, and usage. Our mission is to drive a zero‑carbon, lower‑cost energy future. By joining Drax, you'll be part of a team that's making a significant impact on our collective future.
Apply today to help Drax discover the talented individuals we need to drive this change. A career at Drax is more than just a job—it's a chance to make a difference.
#J-18808-Ljbffr