Coach
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. As a member of the Tapestry family, we are unwaveringly optimistic and wholly inclusive.
Sales Support Associate: Role Overview The Sales Support Associate is integral to the store’s success and efficiency. The role demands direct attention to our brand commitment when servicing customers, leaving a lasting impression through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through point of sale, is essential.
Cash Wrap
Greeting the customer with a smile, eye contact and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers’ needs
Conduct email/name capture where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add‑ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and providing a reason to return
Represent Coach brand appropriately
Stockroom / Warehouse
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate all discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stockroom daily (including off‑site/remote warehouse)
Shift/organize product in the stockroom; react to sell‑through and make room for new product
Manage stock levels/product ownership in back‑of‑house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
Sales Floor
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell‑through and execute visual merchandising needs
Support sales floor activities, as directed
Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
Respond to customer requests confidently; partner with sales team or Store Management, when needed
Upkeep housekeeping standards
Competencies Required
Drive For Results: consistently exceed goals; top performer; bottom‑line oriented; steady pushes for results
Customer Focus: dedicated to meeting customer expectations; uses customer information for improvements; builds trust and respect
Creativity: generates unique ideas; connects unrelated notions; original and value‑added in brainstorming settings
Interpersonal Savvy: relates well to all kinds of people; builds rapport; uses diplomacy and tact; diffuses high‑tension situations
Learning on The Fly: learns quickly when faced with new problems; versatile; open to change; experiments to find solutions
Perseverance: pursues tasks with energy and drive; rarely gives up
Dealing with Ambiguity: effectively copes with change; shifts gears; decides to act without full picture; handles risk and uncertainty
Additional Requirements
Experience: 1–3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Current knowledge of fashion trends and competition.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including use of iPad/laptop, Mobile POS and Internet), walkie‑talkie, price and product release sheets.
Physical: Ability to execute at a fast pace; communicate effectively; maneuver the sales floor, shelves, and stock room; climb, bend, kneel; frequently lift up to 25 lbs and sometimes up to 50 lbs for product shipment/transfers.
Schedule: Ability to meet Coach Scheduling & Availability Expectations; flexible schedule, nights, weekends, holidays and high‑traffic sales days (e.g., Day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative‑action employer. All employment decisions are based on qualifications and not on age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law.
Benefits
Health benefits (medical, dental, vision)
Life insurance and disability insurance
401(k) savings plan
Paid time off for wellness and vacations
Other Compensation Eligible employees will receive discounts on certain products and incentive compensation.
Visit Coach at www.coach.com.
#J-18808-Ljbffr
Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. As a member of the Tapestry family, we are unwaveringly optimistic and wholly inclusive.
Sales Support Associate: Role Overview The Sales Support Associate is integral to the store’s success and efficiency. The role demands direct attention to our brand commitment when servicing customers, leaving a lasting impression through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through point of sale, is essential.
Cash Wrap
Greeting the customer with a smile, eye contact and offering your name
Interact genuinely and naturally with the customer
Read cues and determine customers’ needs
Conduct email/name capture where permitted by law
Maintain accuracy when operating POS
Maintain cash wrap organization and cleanliness
Suggest multiple add‑ons and sell gift cards
Maintain cash and POS media accurately and in compliance with Coach policy
Create lasting impression by genuinely thanking customer and providing a reason to return
Represent Coach brand appropriately
Stockroom / Warehouse
Receive shipment and transfers
Notify Store Management when new product arrives
Scan cartons/transfers, verifying store information is correct
Communicate all discrepancies to Store Management
Process shipment/transfers according to Coach standards and timeframes
Organize and clean stockroom daily (including off‑site/remote warehouse)
Shift/organize product in the stockroom; react to sell‑through and make room for new product
Manage stock levels/product ownership in back‑of‑house and sales floor
Prepare and conduct regular cycle counts, as directed
Participate in store physical inventory counts, as scheduled
Maintain Company Loss Prevention standards
Sales Floor
Regularly analyze sales floor to assess replenishment needs
Replenish sales floor/assigned zone
React to sell‑through and execute visual merchandising needs
Support sales floor activities, as directed
Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers
Respond to customer requests confidently; partner with sales team or Store Management, when needed
Upkeep housekeeping standards
Competencies Required
Drive For Results: consistently exceed goals; top performer; bottom‑line oriented; steady pushes for results
Customer Focus: dedicated to meeting customer expectations; uses customer information for improvements; builds trust and respect
Creativity: generates unique ideas; connects unrelated notions; original and value‑added in brainstorming settings
Interpersonal Savvy: relates well to all kinds of people; builds rapport; uses diplomacy and tact; diffuses high‑tension situations
Learning on The Fly: learns quickly when faced with new problems; versatile; open to change; experiments to find solutions
Perseverance: pursues tasks with energy and drive; rarely gives up
Dealing with Ambiguity: effectively copes with change; shifts gears; decides to act without full picture; handles risk and uncertainty
Additional Requirements
Experience: 1–3 years of previous retail experience (cashier/stock experience, sales, etc.), preferably in a luxury retail service environment. Current knowledge of fashion trends and competition.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including use of iPad/laptop, Mobile POS and Internet), walkie‑talkie, price and product release sheets.
Physical: Ability to execute at a fast pace; communicate effectively; maneuver the sales floor, shelves, and stock room; climb, bend, kneel; frequently lift up to 25 lbs and sometimes up to 50 lbs for product shipment/transfers.
Schedule: Ability to meet Coach Scheduling & Availability Expectations; flexible schedule, nights, weekends, holidays and high‑traffic sales days (e.g., Day after Thanksgiving, Memorial Day, Christmas Eve, Mother’s Day, etc.).
Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.
Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative‑action employer. All employment decisions are based on qualifications and not on age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy or any other legally‑recognized protected basis prohibited by applicable law.
Benefits
Health benefits (medical, dental, vision)
Life insurance and disability insurance
401(k) savings plan
Paid time off for wellness and vacations
Other Compensation Eligible employees will receive discounts on certain products and incentive compensation.
Visit Coach at www.coach.com.
#J-18808-Ljbffr