Franciscan Missionaries of Our Lady Health System
Patient Financial Advisor
Franciscan Missionaries of Our Lady Health System, Baton Rouge, Louisiana, us, 70873
Patient Financial Advisor
Franciscan Missionaries of Our Lady Health System – Baton Rouge, LA
Salary: $53,125.00 – $84,995.00
Full‑time, Entry level.
Job Description The Patient Financial Advisor screens uninsured patients for Medicaid and financial assistance, assists patients in completing applications, manages the Medicaid eligibility process, collects patient responsibility for unscheduled insured inpatients and observation patients, and utilizes critical thinking skills to determine appropriate resources. The role requires knowledge of all aspects of the department from registration through billing and of medical insurances and collections. The Advisor reviews available funding sources and researches patient account questions to explain payments made. The position is independent, managing case load with minimal oversight.
Responsibilities
Customer Service
Educate, screen, and assist patients without valid insurance to enroll in third‑party eligibility programs.
Interview qualified patients for potential funding sources including Medicaid, FAP, and alternative sources.
Provide education on payment options and financial assistance, following up to ensure application completion.
Submit Medicaid applications accurately and on time.
Assist self‑pay patients to obtain insurance coverage and update patient accounts accordingly.
Provide excellent customer service, calming distressed patients and families.
Support patients and families to ensure access to all available funding.
Critical Thinking
Analyze patient financial condition and document all calls and correspondence.
Calculate patient out‑of‑pocket amounts and collect for unscheduled inpatient and observation admissions.
Maintain complete records for patients applying for financial assistance.
Verify accounts ready for routing for charity or billing approvals.
Work independently, attend to detail, and meet deadlines with minimal supervision.
Prioritize duties and manage multiple responsibilities simultaneously.
Identify trends and alert supervisor of potential issues.
Interpersonal Relations
Co‑ordinate with Case Management on Medicaid coverage and authorizations.
Maintain daily contact with Utilization Management, Business Office, Medical Records, and other stakeholders.
Encourage innovative approaches to accomplish tasks.
Other duties as assigned.
Qualifications
Experience: 1 year in financial services, insurance, or billing/patient accounts.
Education: Bachelor’s degree.
Special Skills / Training
Advanced clerical and computer skills.
Analytical and communication skills in sensitive settings.
Familiarity with varied funding sources, eligibility, and hospital billing.
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Salary: $53,125.00 – $84,995.00
Full‑time, Entry level.
Job Description The Patient Financial Advisor screens uninsured patients for Medicaid and financial assistance, assists patients in completing applications, manages the Medicaid eligibility process, collects patient responsibility for unscheduled insured inpatients and observation patients, and utilizes critical thinking skills to determine appropriate resources. The role requires knowledge of all aspects of the department from registration through billing and of medical insurances and collections. The Advisor reviews available funding sources and researches patient account questions to explain payments made. The position is independent, managing case load with minimal oversight.
Responsibilities
Customer Service
Educate, screen, and assist patients without valid insurance to enroll in third‑party eligibility programs.
Interview qualified patients for potential funding sources including Medicaid, FAP, and alternative sources.
Provide education on payment options and financial assistance, following up to ensure application completion.
Submit Medicaid applications accurately and on time.
Assist self‑pay patients to obtain insurance coverage and update patient accounts accordingly.
Provide excellent customer service, calming distressed patients and families.
Support patients and families to ensure access to all available funding.
Critical Thinking
Analyze patient financial condition and document all calls and correspondence.
Calculate patient out‑of‑pocket amounts and collect for unscheduled inpatient and observation admissions.
Maintain complete records for patients applying for financial assistance.
Verify accounts ready for routing for charity or billing approvals.
Work independently, attend to detail, and meet deadlines with minimal supervision.
Prioritize duties and manage multiple responsibilities simultaneously.
Identify trends and alert supervisor of potential issues.
Interpersonal Relations
Co‑ordinate with Case Management on Medicaid coverage and authorizations.
Maintain daily contact with Utilization Management, Business Office, Medical Records, and other stakeholders.
Encourage innovative approaches to accomplish tasks.
Other duties as assigned.
Qualifications
Experience: 1 year in financial services, insurance, or billing/patient accounts.
Education: Bachelor’s degree.
Special Skills / Training
Advanced clerical and computer skills.
Analytical and communication skills in sensitive settings.
Familiarity with varied funding sources, eligibility, and hospital billing.
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