MTM
At MTM, we are not just colleagues; we are collaborators on a shared mission;communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like? The
Account Manager
works closely with each client at Manager levels to create a partnership through expertise as a consultant, advisor, advocate, and a liaison. The
Account Manager
manages multiple large client accounts within MTM and is primarily responsible for excellent service delivery. The
Account Manager must
understand their clients’ needs, organization, and contractual obligations and have a principle focus to secure a strategic partnership with the client to ensure retention. Understanding MTM’s processes and systems as well as being extremely responsive and service oriented are key.
What you’ll do:
Monitor and manage key performance indicators for the clients to ensure excellent service delivery and contract compliance:
Complaints and grievances
Report delivery and accuracy
And other client-specific requirements
When performance is not meeting expectations or showing declining results, engage with internal MTM teams proactively to put improvement plans in place
Monitor and execute (where appropriate) to ensure progress is made and reflects in the metrics
Understand and monitor future goals and expansion of health plans
Track, trend and analyze utilization data to provide clients with additional opportunities to improve member compliance; identify opportunities for ancillary upsells and/or consultative services
Work with the Accounting department to ensure accurate billing and timely AR collection
Review and analyze revenue and monthly summary report for trends and errors
Recognize opportunities to educate client contacts and related member populations regarding benefits and/or MTM processes when necessary
Provide regular quality reports and consultative discussions
Develop a strong understanding of all product/service offerings at MTM
Maintain a good understanding of the managed care and non-emergency transportation industry rules, regulations and climate
Prepare for, coordinate and conduct regular performance reviews with each client
Participate in ongoing training offered through MTM, CMS or health plan associations to strengthen knowledge base
Establish rapport with Client representatives and/or personnel
Develop relationships that foster collaboration and mutual respect across all internal organizations
Identify opportunities for process improvement and offer suggestions and/or strategies for process improvement
Educate clients of MTM procedures and services
Inform clients of new items relating to the NEMT industry and/or MTM services
Prepare reports for management as needed
Work in a team to design and execute a solid implementation plan
Partner with MTM’s Network and Implementation teams to ensure solid networks are in place to support client growth
Participate in all Client Services meetings
Disseminate educational material to clients as needed
What you’ll need: Experience, Education & Certifications:
High School Diploma or G.E.D.
Bachelor’s degree in business administration, health services or relevant field or equivalent work experience
1+ years of Account Management or other relevant experience
Must possess a valid driver’s license
Skills:
Excellent communication skills
Excellent interpersonal skills and ability to work with a variety of people and job positions Influencing and negotiation skills
Market awareness
Gain knowledge of MTM operations, contracting, and Quality Assurance
Ability to schedule, organize and prioritize multiple tasks
Ability to handle questions and resolve issues in a timely and constructive manner
Moderate to advanced computer skills
Ability to demonstrate a proactive attitude, and initiative
Must be able to work under pressure, be a self-starter, and demonstrate behavior that indicates drive and flexibility
Possess in-depth knowledge of MTM transportation guidelines and vendor Programs
Ability to maintain a high level of confidentiality
Regular attendance is required
What’s in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $55,920
Salary Max: $60,000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
#J-18808-Ljbffr
What will your job look like? The
Account Manager
works closely with each client at Manager levels to create a partnership through expertise as a consultant, advisor, advocate, and a liaison. The
Account Manager
manages multiple large client accounts within MTM and is primarily responsible for excellent service delivery. The
Account Manager must
understand their clients’ needs, organization, and contractual obligations and have a principle focus to secure a strategic partnership with the client to ensure retention. Understanding MTM’s processes and systems as well as being extremely responsive and service oriented are key.
What you’ll do:
Monitor and manage key performance indicators for the clients to ensure excellent service delivery and contract compliance:
Complaints and grievances
Report delivery and accuracy
And other client-specific requirements
When performance is not meeting expectations or showing declining results, engage with internal MTM teams proactively to put improvement plans in place
Monitor and execute (where appropriate) to ensure progress is made and reflects in the metrics
Understand and monitor future goals and expansion of health plans
Track, trend and analyze utilization data to provide clients with additional opportunities to improve member compliance; identify opportunities for ancillary upsells and/or consultative services
Work with the Accounting department to ensure accurate billing and timely AR collection
Review and analyze revenue and monthly summary report for trends and errors
Recognize opportunities to educate client contacts and related member populations regarding benefits and/or MTM processes when necessary
Provide regular quality reports and consultative discussions
Develop a strong understanding of all product/service offerings at MTM
Maintain a good understanding of the managed care and non-emergency transportation industry rules, regulations and climate
Prepare for, coordinate and conduct regular performance reviews with each client
Participate in ongoing training offered through MTM, CMS or health plan associations to strengthen knowledge base
Establish rapport with Client representatives and/or personnel
Develop relationships that foster collaboration and mutual respect across all internal organizations
Identify opportunities for process improvement and offer suggestions and/or strategies for process improvement
Educate clients of MTM procedures and services
Inform clients of new items relating to the NEMT industry and/or MTM services
Prepare reports for management as needed
Work in a team to design and execute a solid implementation plan
Partner with MTM’s Network and Implementation teams to ensure solid networks are in place to support client growth
Participate in all Client Services meetings
Disseminate educational material to clients as needed
What you’ll need: Experience, Education & Certifications:
High School Diploma or G.E.D.
Bachelor’s degree in business administration, health services or relevant field or equivalent work experience
1+ years of Account Management or other relevant experience
Must possess a valid driver’s license
Skills:
Excellent communication skills
Excellent interpersonal skills and ability to work with a variety of people and job positions Influencing and negotiation skills
Market awareness
Gain knowledge of MTM operations, contracting, and Quality Assurance
Ability to schedule, organize and prioritize multiple tasks
Ability to handle questions and resolve issues in a timely and constructive manner
Moderate to advanced computer skills
Ability to demonstrate a proactive attitude, and initiative
Must be able to work under pressure, be a self-starter, and demonstrate behavior that indicates drive and flexibility
Possess in-depth knowledge of MTM transportation guidelines and vendor Programs
Ability to maintain a high level of confidentiality
Regular attendance is required
What’s in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $55,920
Salary Max: $60,000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
#J-18808-Ljbffr