myGwork - LGBTQ+ Business Community
Vendor Relationship Manager
myGwork - LGBTQ+ Business Community, West Hartford, Connecticut, United States
Join to apply for the
Vendor Relationship Manager
role at
myGwork - LGBTQ+ Business Community
This job is with Beazley, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Title Vendor Relationship Manager
Division Claims
Reports To Per Beazley’s Org Chart
Key Relationships
Head of Claims Business Management
Claims Business Management Team
Claims Team Leadership
Claims Team Members
Delegated claims administrators
Law firms
Regulators (including Lloyd’s, PRA, FCA, CBI, CID, California)
Risk, Compliance, Procurement and Operations Resilience Teams
Other Beazley departments involved in upstream and downstream processes
Job Summary The Vendor Relationship Manager is responsible for the end‑to‑end management of key third‑party vendors supporting the claims function, including Delegated Claims Administrators, panel law firms, and loss adjusters. The role ensures that vendors are sourced, contracted, onboarded, and overseen in line with regulatory standards, company policies, and operational objectives. Acting as the primary liaison between the business and its claims service providers, the role balances performance management, governance, and relationship development to drive quality claims outcomes, cost control, and customer fairness.
Key Responsibilities Strategic Alignment
Understand business priorities set by the Head of Claims Business Management and Group Claims Management Committee and align with stakeholder goals.
Translate strategy into actionable plans.
Connect the dots across departments, such as aligning with Group Procurement policies and enterprise‑level business initiatives.
Vendor Lifecycle Management
Lead sourcing and selection processes for DCAs, law firms, and loss adjusters.
Conduct due diligence and onboarding assessments to ensure alignment with claims, compliance, and regulatory requirements.
Manage onboarding activities, including contractual agreements, service level definitions, reporting requirements, and training.
Oversight and Performance Management
Develop and maintain an oversight framework for DCAs, law firms, and loss adjusters in line with PRA, FCA, Lloyd’s, CID, California Solvency II, Consumer Duty and Consumer Code of Practice obligations.
Monitor vendor performance against KPIs, SLAs, and compliance standards, producing regular MI and dashboards for senior management and committees.
Conduct periodic audits, file reviews, and quality assurance checks to identify risks, inefficiencies, or breaches.
Ensure claims vendors deliver fair outcomes for policyholders, balancing indemnity spend with customer service.
Contract Negotiation and Management
Draft and review contracts.
Negotiate terms, SLAs, and pricing.
Apply legal and compliance requirements and operationalise them within the Claims vendor management frameworks.
Relationship Management
Act as the primary point of contact for vendors, fostering strong, collaborative partnerships.
Facilitate regular review meetings, performance workshops, and escalation forums to resolve issues and strengthen engagement.
Support continuous improvement of vendor processes, technology integration, and claims practices.
Risk, Governance and Compliance
Maintain a comprehensive register of claims vendors and associated risks, issues, and remediation actions.
Support regulatory reporting, internal audits, and board/committee papers on vendor oversight.
Ensure contractual terms, panel structures, and remuneration models remain compliant and effective.
Escalate material risks, breaches, or underperformance through appropriate governance channels.
Personal Specification Education and Qualifications
Degree in any discipline (preferred but not essential).
Knowledge & Experience
Strong experience in governance, internal controls, audit, risk management, or compliance (typically 5+ years).
Demonstrable knowledge of regulatory frameworks and governance best practices.
Proven experience managing third‑party service providers, preferably within insurance claims.
Strong knowledge of insurance regulation and oversight requirements (PRA, FCA, Lloyd’s Oversight Principles, Solvency II, Outsourcing and Third‑Party Risk Management).
Excellent vendor management, negotiation, and relationship‑building skills.
Strong analytical ability with experience producing MI, dashboards, and performance reports.
Ability to influence senior stakeholders and drive improvement through others.
Experience managing or operating within formal governance structures and assurance frameworks.
Skills & Abilities
Excellent written and verbal communication skills to convey complex information to various stakeholders.
Language skills (in addition to English) with a preference for Spanish, French, and German.
Ability to adapt to changing regulations and business environments.
Ability to build and maintain relationships with internal and external stakeholders.
Ability to prioritise tasks, manage multiple projects, and meet deadlines.
Ability to negotiate with stakeholders and influence their behaviour to ensure compliance.
Governance & Control Mindset – ensures oversight obligations are met with robust frameworks.
Ability to interpret performance metrics and identify actionable insights.
Understand evolving requirements for claims outsourcing and delegated authority.
Commitment to staying up‑to‑date with the latest regulations and best practices.
General Beazley Core Values : Being Bold, Striving For Better, and Doing The Right Thing. Employees are expected to comply with Beazley procedures, policies and regulations, undertake required training, display business ethics, and deliver fair outcomes for customers. Additional responsibilities may be assigned as notified.
Who We Are Beazley is a specialist insurance company with over 30 years of experience helping people, communities and businesses manage risk worldwide.
Our Culture We value diversity, inclusion and sustainability, with core values “Be bold”, “Strive for better” and “Do the right thing”. The workforce is collaborative and globally distributed. We encourage internal career progression and offer various employee networks.
The Rewards
Attractive base compensation and discretionary performance‑related bonus.
Competitively priced medical, dental and vision insurance.
Company‑paid life and short‑and long‑term disability insurance.
401(k) plan with 5% company match and immediate vesting.
22 days PTO, 11 paid holidays, flexible holiday options.
Up to $700 reimbursement for home office setup.
Free in‑office lunch, travel reimbursement, and monthly lifestyle allowance.
Up to 26 weeks of fully paid parental leave.
Up to 2.5 days paid annually for volunteering at a charity of your choice.
Flexible working policy.
Salary for this role will be tailored to the successful individual’s location and experience. The expected compensation range is $115,000 – $135,000 per year plus discretionary annual bonus.
Don’t meet all requirements? We encourage you to apply anyway.
#J-18808-Ljbffr
Vendor Relationship Manager
role at
myGwork - LGBTQ+ Business Community
This job is with Beazley, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Job Title Vendor Relationship Manager
Division Claims
Reports To Per Beazley’s Org Chart
Key Relationships
Head of Claims Business Management
Claims Business Management Team
Claims Team Leadership
Claims Team Members
Delegated claims administrators
Law firms
Regulators (including Lloyd’s, PRA, FCA, CBI, CID, California)
Risk, Compliance, Procurement and Operations Resilience Teams
Other Beazley departments involved in upstream and downstream processes
Job Summary The Vendor Relationship Manager is responsible for the end‑to‑end management of key third‑party vendors supporting the claims function, including Delegated Claims Administrators, panel law firms, and loss adjusters. The role ensures that vendors are sourced, contracted, onboarded, and overseen in line with regulatory standards, company policies, and operational objectives. Acting as the primary liaison between the business and its claims service providers, the role balances performance management, governance, and relationship development to drive quality claims outcomes, cost control, and customer fairness.
Key Responsibilities Strategic Alignment
Understand business priorities set by the Head of Claims Business Management and Group Claims Management Committee and align with stakeholder goals.
Translate strategy into actionable plans.
Connect the dots across departments, such as aligning with Group Procurement policies and enterprise‑level business initiatives.
Vendor Lifecycle Management
Lead sourcing and selection processes for DCAs, law firms, and loss adjusters.
Conduct due diligence and onboarding assessments to ensure alignment with claims, compliance, and regulatory requirements.
Manage onboarding activities, including contractual agreements, service level definitions, reporting requirements, and training.
Oversight and Performance Management
Develop and maintain an oversight framework for DCAs, law firms, and loss adjusters in line with PRA, FCA, Lloyd’s, CID, California Solvency II, Consumer Duty and Consumer Code of Practice obligations.
Monitor vendor performance against KPIs, SLAs, and compliance standards, producing regular MI and dashboards for senior management and committees.
Conduct periodic audits, file reviews, and quality assurance checks to identify risks, inefficiencies, or breaches.
Ensure claims vendors deliver fair outcomes for policyholders, balancing indemnity spend with customer service.
Contract Negotiation and Management
Draft and review contracts.
Negotiate terms, SLAs, and pricing.
Apply legal and compliance requirements and operationalise them within the Claims vendor management frameworks.
Relationship Management
Act as the primary point of contact for vendors, fostering strong, collaborative partnerships.
Facilitate regular review meetings, performance workshops, and escalation forums to resolve issues and strengthen engagement.
Support continuous improvement of vendor processes, technology integration, and claims practices.
Risk, Governance and Compliance
Maintain a comprehensive register of claims vendors and associated risks, issues, and remediation actions.
Support regulatory reporting, internal audits, and board/committee papers on vendor oversight.
Ensure contractual terms, panel structures, and remuneration models remain compliant and effective.
Escalate material risks, breaches, or underperformance through appropriate governance channels.
Personal Specification Education and Qualifications
Degree in any discipline (preferred but not essential).
Knowledge & Experience
Strong experience in governance, internal controls, audit, risk management, or compliance (typically 5+ years).
Demonstrable knowledge of regulatory frameworks and governance best practices.
Proven experience managing third‑party service providers, preferably within insurance claims.
Strong knowledge of insurance regulation and oversight requirements (PRA, FCA, Lloyd’s Oversight Principles, Solvency II, Outsourcing and Third‑Party Risk Management).
Excellent vendor management, negotiation, and relationship‑building skills.
Strong analytical ability with experience producing MI, dashboards, and performance reports.
Ability to influence senior stakeholders and drive improvement through others.
Experience managing or operating within formal governance structures and assurance frameworks.
Skills & Abilities
Excellent written and verbal communication skills to convey complex information to various stakeholders.
Language skills (in addition to English) with a preference for Spanish, French, and German.
Ability to adapt to changing regulations and business environments.
Ability to build and maintain relationships with internal and external stakeholders.
Ability to prioritise tasks, manage multiple projects, and meet deadlines.
Ability to negotiate with stakeholders and influence their behaviour to ensure compliance.
Governance & Control Mindset – ensures oversight obligations are met with robust frameworks.
Ability to interpret performance metrics and identify actionable insights.
Understand evolving requirements for claims outsourcing and delegated authority.
Commitment to staying up‑to‑date with the latest regulations and best practices.
General Beazley Core Values : Being Bold, Striving For Better, and Doing The Right Thing. Employees are expected to comply with Beazley procedures, policies and regulations, undertake required training, display business ethics, and deliver fair outcomes for customers. Additional responsibilities may be assigned as notified.
Who We Are Beazley is a specialist insurance company with over 30 years of experience helping people, communities and businesses manage risk worldwide.
Our Culture We value diversity, inclusion and sustainability, with core values “Be bold”, “Strive for better” and “Do the right thing”. The workforce is collaborative and globally distributed. We encourage internal career progression and offer various employee networks.
The Rewards
Attractive base compensation and discretionary performance‑related bonus.
Competitively priced medical, dental and vision insurance.
Company‑paid life and short‑and long‑term disability insurance.
401(k) plan with 5% company match and immediate vesting.
22 days PTO, 11 paid holidays, flexible holiday options.
Up to $700 reimbursement for home office setup.
Free in‑office lunch, travel reimbursement, and monthly lifestyle allowance.
Up to 26 weeks of fully paid parental leave.
Up to 2.5 days paid annually for volunteering at a charity of your choice.
Flexible working policy.
Salary for this role will be tailored to the successful individual’s location and experience. The expected compensation range is $115,000 – $135,000 per year plus discretionary annual bonus.
Don’t meet all requirements? We encourage you to apply anyway.
#J-18808-Ljbffr