Solventum is hiring: Customer Insights & Experience Manager - Remote in Maplewoo

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit.

As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Customer Insights & Experience Manager

The Impact You'll Make in this Role

• Lead engagement activities with third party groups and internal partners to develop customer needs through data driven insight surveys and tools following a Jobs-To-Be-Done methodology.
• Map current Customer Journey process along with customer insight data collection points that exist today. Define processes to capture, curate and action improvements.
• Define future state Customer Journey map as it relates to DME operations, identifying key experience interaction points and how best to maximize a positive interaction and value realized.
• Based on data collected, define / champion / lead operational improvement initiatives specifically focused on improving the customer experience defects identified through the above work.
• Educate and institutionalize key customer insight methodologies (i.e. Net Promotor Score, Customer Sediment, etc.).

Your Skills and Expertise

• Bachelor's Degree or higher AND 8 years of experience leading customer insight work (ideally focused on operational / process insights).
• High School Diploma/GED AND 12 years of experience leading customer insight work (ideally focused on operational / process insights).
• Two years of experience implementing customer listening points and/or leading customer journey mapping.
• Master's degree in Business Administration from an accredited institution.
• Previous experience working in Healthcare or Medical Devices Industries.
• Strong problem-solving, analytical, and change management skills.
• Jobs To Be Done methodology experience.
• Strong understanding of customer support processes and ability to align process improvements to customer satisfaction.
• Excellent communication and presentation skills.

Work location: Remote. Travel may include up to 30% domestic/international. Relocation Assistance may be authorized. Must be legally authorized to work in country of employment without sponsorship for employment visa status.

Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Applicable to US Applicants Only: The expected compensation range for this position is $160,284 - $195,903, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits such as Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.