MW Logistics
Job Title:
Carrier Sales/Freight Broker The Carrier Sales/Freight Broker will be responsible for connecting shippers with carriers, managing customer relationships, and driving sales growth. Your contributions will be vital in ensuring timely and efficient transportation solutions.
About MW Logistics MW Logistics is an award-winning, privately held third-party logistics (3PL) provider with nearly 25 years in the industry. Specializing in Dedicated Freight, Freight Brokerage, Yard Management and Drayage services, we cover North America, including the U.S., Mexico, and Canada. We serve customers across various sectors, from packaged goods and retail to industrial supplies, and pride ourselves on delivering high-quality, tailored logistics solutions.
Responsibilities
Drive daily and weekly load count, revenue and margin goals for MWL
Strategically match, negotiate, and book carriers with available freight
Negotiate rates with carriers to maximize profits and develop long term solutions
Develop current carrier base for consistent lane specific volumes
Verify all carriers go through the RMIS process to confirm they are qualified to haul for MWL
Establish and maintain carrier relationships for future capacity opportunities
Clarify load requirements with carriers, confirming drivers have proper information to pick-up/deliver
Meet departmental and personal profit margin goals
Maintain carrier satisfaction and provide high quality service and work ethic while representing MWL
Manage order entry and create orders for customers through systems, phone, and email as needed.
Follow customer SOPs during the booking and dispatching process
Ensure all shipments are tracked according to company policy. Quickly and proactively resolve problems that arise while load is in transit
Provide any required reporting to management
Exercise discretion and independent judgement with respect to handling difficult situations and provide timely escalation and/or feedback to direct supervisor regarding service failures, customer complaints, or any other matters requiring attention.
Maintain and Monitor service levels provided to MWL customers as required
Promote brand awareness within current/existing carrier partners
Follow Accessorial Approval Processes when requesting Accessorials
Perform other special projects and tasks as assigned (Based on business need)
Professional Qualifications and Experience
Bachelor’s degree in marketing, logistics, supply chain or related field preferred. Must have minimum of 2 years demonstrated broker experience.
Working knowledge of Microsoft Office Programs (Outlook, Excel and Word)
Working knowledge of McLeod preferred
Excellent written and verbal skills with emphasis on professional phone and email etiquette
Excellent interpersonal skills with ability to build positive relationships at all levels of a business (internally and externally)
Superior organizational skills with high attention to detail
High customer service orientation
Team player with proven ability to excel in a team-based environment
Possess a sense of urgency, flexibility and assertiveness
Ability to multi-task, plan/prioritize and execute in a timely manner
Ability to handle a fast-paced environment with rapidly changing priorities
Quick learner with ability to receive and give clear instructions
Demonstrates high level of professionalism, critical thinking and judgment to solve problems efficiently/effectively.
Characteristics for Success in This Role
Strong initiative and can work independently.
Takes initiative to assess and improve operational efficiencies of normal work tasks.
Excellent time management and prioritizing skills.
Takes pride in work, exhibiting accuracy and attention to detail.
Solution-oriented mindset.
Ability to work in ever-changing, dynamic, fast paced environments.
Pursues and expands knowledge of other positions and functions to broaden ability and scope and for career development
Office Hours: In-office, 8:00am - 5:00pm. A one-hour lunch between 11:00am - 1:00pm as scheduled by department leadership to ensure ongoing coverage. As a 24/7/365 operation, must be available to work after hours, weekend and holiday hours as needed to meet work demands.
Reports to Director of Operations
Physical requirements Sedentary - Involves lifting articles weighing no more than 10 pounds at a time or occasionally lifting or carrying articles such as docket files, ledgers, or small tools; and despite involving sitting on a regular basis, may require walking or standing on an occasional basis.
Working conditions Office environment
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Carrier Sales/Freight Broker The Carrier Sales/Freight Broker will be responsible for connecting shippers with carriers, managing customer relationships, and driving sales growth. Your contributions will be vital in ensuring timely and efficient transportation solutions.
About MW Logistics MW Logistics is an award-winning, privately held third-party logistics (3PL) provider with nearly 25 years in the industry. Specializing in Dedicated Freight, Freight Brokerage, Yard Management and Drayage services, we cover North America, including the U.S., Mexico, and Canada. We serve customers across various sectors, from packaged goods and retail to industrial supplies, and pride ourselves on delivering high-quality, tailored logistics solutions.
Responsibilities
Drive daily and weekly load count, revenue and margin goals for MWL
Strategically match, negotiate, and book carriers with available freight
Negotiate rates with carriers to maximize profits and develop long term solutions
Develop current carrier base for consistent lane specific volumes
Verify all carriers go through the RMIS process to confirm they are qualified to haul for MWL
Establish and maintain carrier relationships for future capacity opportunities
Clarify load requirements with carriers, confirming drivers have proper information to pick-up/deliver
Meet departmental and personal profit margin goals
Maintain carrier satisfaction and provide high quality service and work ethic while representing MWL
Manage order entry and create orders for customers through systems, phone, and email as needed.
Follow customer SOPs during the booking and dispatching process
Ensure all shipments are tracked according to company policy. Quickly and proactively resolve problems that arise while load is in transit
Provide any required reporting to management
Exercise discretion and independent judgement with respect to handling difficult situations and provide timely escalation and/or feedback to direct supervisor regarding service failures, customer complaints, or any other matters requiring attention.
Maintain and Monitor service levels provided to MWL customers as required
Promote brand awareness within current/existing carrier partners
Follow Accessorial Approval Processes when requesting Accessorials
Perform other special projects and tasks as assigned (Based on business need)
Professional Qualifications and Experience
Bachelor’s degree in marketing, logistics, supply chain or related field preferred. Must have minimum of 2 years demonstrated broker experience.
Working knowledge of Microsoft Office Programs (Outlook, Excel and Word)
Working knowledge of McLeod preferred
Excellent written and verbal skills with emphasis on professional phone and email etiquette
Excellent interpersonal skills with ability to build positive relationships at all levels of a business (internally and externally)
Superior organizational skills with high attention to detail
High customer service orientation
Team player with proven ability to excel in a team-based environment
Possess a sense of urgency, flexibility and assertiveness
Ability to multi-task, plan/prioritize and execute in a timely manner
Ability to handle a fast-paced environment with rapidly changing priorities
Quick learner with ability to receive and give clear instructions
Demonstrates high level of professionalism, critical thinking and judgment to solve problems efficiently/effectively.
Characteristics for Success in This Role
Strong initiative and can work independently.
Takes initiative to assess and improve operational efficiencies of normal work tasks.
Excellent time management and prioritizing skills.
Takes pride in work, exhibiting accuracy and attention to detail.
Solution-oriented mindset.
Ability to work in ever-changing, dynamic, fast paced environments.
Pursues and expands knowledge of other positions and functions to broaden ability and scope and for career development
Office Hours: In-office, 8:00am - 5:00pm. A one-hour lunch between 11:00am - 1:00pm as scheduled by department leadership to ensure ongoing coverage. As a 24/7/365 operation, must be available to work after hours, weekend and holiday hours as needed to meet work demands.
Reports to Director of Operations
Physical requirements Sedentary - Involves lifting articles weighing no more than 10 pounds at a time or occasionally lifting or carrying articles such as docket files, ledgers, or small tools; and despite involving sitting on a regular basis, may require walking or standing on an occasional basis.
Working conditions Office environment
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