YMCA of Greater Cleveland
Member Service Representative - North Royalton YMCA
YMCA of Greater Cleveland, North Royalton, Ohio, United States, 44133
Member Service Representative - North Royalton YMCA
Join to apply for the Member Service Representative - North Royalton YMCA role at YMCA of Greater Cleveland.
At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all.
Member Service Representatives are responsible for conducting interaction tasks to promote member satisfaction, membership sales, and retention. These include phone and in-person interaction with members and YMCA staff members, administrative activities, member and program enrollment, record keeping, and payment processing.
Job Responsibilities
Process payments and maintain balanced cash drawer and receipting according to procedures.
Inform supervisor and co-workers of any dilemmas, concerns, and updates.
Complete and accurate data entry and record maintenance for new members, renewals, program participants and guests. Systems training will be provided.
Maintenance of all member resource information at front desk.
Keep front desk and lobby area neat, clean and professional.
Greet members and visitors according to YMCA guidelines.
Qualifications
At least 16 years of age.
Strong customer service skills.
Cash management experience.
Organized and able to follow directions.
Friendly, outgoing personality.
Comfortable working in a membership-driven environment.
Ability to perform multiple tasks in diverse situations successfully.
Computer and keyboarding experience.
Strong communication skills and phone etiquette.
Compensation and Benefits Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families and strong communities. We offer an exceptional package that includes:
A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).
Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.
Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland, and paid vacation.
Seniority Level Entry level
Employment Type Part-time
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At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all.
Member Service Representatives are responsible for conducting interaction tasks to promote member satisfaction, membership sales, and retention. These include phone and in-person interaction with members and YMCA staff members, administrative activities, member and program enrollment, record keeping, and payment processing.
Job Responsibilities
Process payments and maintain balanced cash drawer and receipting according to procedures.
Inform supervisor and co-workers of any dilemmas, concerns, and updates.
Complete and accurate data entry and record maintenance for new members, renewals, program participants and guests. Systems training will be provided.
Maintenance of all member resource information at front desk.
Keep front desk and lobby area neat, clean and professional.
Greet members and visitors according to YMCA guidelines.
Qualifications
At least 16 years of age.
Strong customer service skills.
Cash management experience.
Organized and able to follow directions.
Friendly, outgoing personality.
Comfortable working in a membership-driven environment.
Ability to perform multiple tasks in diverse situations successfully.
Computer and keyboarding experience.
Strong communication skills and phone etiquette.
Compensation and Benefits Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families and strong communities. We offer an exceptional package that includes:
A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).
Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.
Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland, and paid vacation.
Seniority Level Entry level
Employment Type Part-time
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