TNDC
Job Title: Assistant Manager (PT)
Location: 180 Jones, San Francisco, CA 94102
Employment Status: Part-Time; Non-exempt
Pay Range: $25.00 - $28.00/hour
Schedule: Tuesday, Wednesday, Thursday; 9:00 am - 5:30 pm
The Assistant Manager reports to the General Manager and supports them in managing the property's operations, policies, procedures, and programs. The role ensures the building is well‑run and well‑maintained, occupancy level is acceptable, and residents have a supportive environment. The Assistant Manager also oversees tenant certifications on site with guidance from the General Manager.
Essential Duties
Perform supervisory, administrative, and management tasks.
Aid or conduct new resident lease orientations, certifications, and responsibilities.
Conduct background checks on applicants and make recommendations for acceptance or rejection for final approval by General Manager and Compliance.
Interview prospective residents, show them vacant units, and explain how to use the equipment in the dwelling.
Manage, interview, and prepare the Initial and recertification process of tenants' income and family composition.
Keep and monitor lease and accounting records, accounts receivable/delinquency records, and eviction notices.
Coordinate maintenance work orders.
Inspect apartments and grounds for maintenance and repair needs.
Attend professional activities, meetings, organizations, regulatory agency meetings or inspections as needed.
Submit required internal and external reports.
Collaborate and partner with internal and external partners to ensure the property's success.
Managing Day-to-Day Administration of the Property Office
Ensure the office is clean, professional, and well‑organized.
Answer telephones courteously and efficiently.
Sort, distribute, open and answer mail daily in the absence of the Desk Clerk.
Responsible for inventory and ordering of administrative supplies and equipment as needed.
Maintain files, records, rental agreements and other documents in an orderly manner.
Schedule maintenance repairs, generate and file work orders and follow‑ups as appropriate.
Maintain a businesslike and professional appearance.
Be always available by cell phone for emergencies as needed for Desk Clerks.
Assist the General Manager with special projects and administrative tasks.
Collect Rent and Account for Monies Collected
Scan checks using the check scanner.
Ensure prompt collection of subsidies and tenant receivables.
Submit vacancy loss reimbursements.
Enter payments into Yardi to monitor tenant receivables.
Manage resident evictions and stipulations in compliance with court orders as directed by General Manager.
Prepare and Complete Resident Initial and Re‑Certifications
Notify tenants in advance that their recertification is due.
Collect necessary documentation from tenants, including income and asset information.
Obtain third‑party verification of tenant income and other relevant information.
Complete the Tenant Income Certification form with all required tenant information.
Review collected information for compliance with LIHTC and other program rules.
Submit to the General Manager for approval if the tenant continues to meet eligibility criteria.
Submit recertification documentation to the compliance team.
Maintain accurate records of all recertification documents and correspondence.
Manage Tenant Relations Effectively
Respond to all tenant requests promptly and courteously.
Address tenant complaints and incident reports promptly and professionally.
Build positive and respectful relationships with all tenants.
Resolve conflicts with competence and empathy.
Be aware and respectful of cultural, economic, and special needs of tenants.
Assist in enforcing property rules and regulations, lease addendums, and document and report violations.
Directly Supervise Desk Clerks
Recruit and hire vacant desk clerk positions.
Approve timesheets.
Prepare employee performance evaluations and recommendations for discipline or promotions.
Monitor building expenditures and prepare payables for approval by General Manager.
Required Skills
Experience serving diverse, low‑income, and multi‑ethnic communities with respect and empathy.
Self‑motivated and capable of solving problems independently.
Proficient verbal and written communication skills.
Able to handle high‑pressure situations with calmness and professionalism.
Minimum Qualifications
Demonstrated knowledge of Microsoft Office programs such as Word, Excel, and Outlook.
Familiarity with general management of subsidized housing programs.
6 months to 1 year experience completing income certifications for affordable programs.
Preferred Qualifications
Associate degree, trade school certificate, or equivalent experience and training.
Minimum of 1 year of supervisory experience.
Certified HUD, Tax Credit Specialist, LIHTC designations.
Knowledge of Section 8 Housing Assistance Program.
Prior experience with affordable housing, nonprofit residential property management.
Knowledge of property management software (Yardi, Boston Post, OneSite).
Knowledge of budget management and facilities issues.
Knowledge of building systems, property management, and housing quality standards.
Certification or knowledge of high‑rise fire safety guidelines.
Knowledge and experience with TRACS software.
Experience with Tenderloin Neighborhood.
Experience in conflict resolution, crisis intervention, resident relations.
Knowledge of substance abuse and homelessness issues.
Ability in a language other than English.
Equal Opportunity Employer Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.
In compliance with the San Francisco Fair Chance Ordinance, all qualified applicants with criminal histories will be considered for the position.
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Employment Status: Part-Time; Non-exempt
Pay Range: $25.00 - $28.00/hour
Schedule: Tuesday, Wednesday, Thursday; 9:00 am - 5:30 pm
The Assistant Manager reports to the General Manager and supports them in managing the property's operations, policies, procedures, and programs. The role ensures the building is well‑run and well‑maintained, occupancy level is acceptable, and residents have a supportive environment. The Assistant Manager also oversees tenant certifications on site with guidance from the General Manager.
Essential Duties
Perform supervisory, administrative, and management tasks.
Aid or conduct new resident lease orientations, certifications, and responsibilities.
Conduct background checks on applicants and make recommendations for acceptance or rejection for final approval by General Manager and Compliance.
Interview prospective residents, show them vacant units, and explain how to use the equipment in the dwelling.
Manage, interview, and prepare the Initial and recertification process of tenants' income and family composition.
Keep and monitor lease and accounting records, accounts receivable/delinquency records, and eviction notices.
Coordinate maintenance work orders.
Inspect apartments and grounds for maintenance and repair needs.
Attend professional activities, meetings, organizations, regulatory agency meetings or inspections as needed.
Submit required internal and external reports.
Collaborate and partner with internal and external partners to ensure the property's success.
Managing Day-to-Day Administration of the Property Office
Ensure the office is clean, professional, and well‑organized.
Answer telephones courteously and efficiently.
Sort, distribute, open and answer mail daily in the absence of the Desk Clerk.
Responsible for inventory and ordering of administrative supplies and equipment as needed.
Maintain files, records, rental agreements and other documents in an orderly manner.
Schedule maintenance repairs, generate and file work orders and follow‑ups as appropriate.
Maintain a businesslike and professional appearance.
Be always available by cell phone for emergencies as needed for Desk Clerks.
Assist the General Manager with special projects and administrative tasks.
Collect Rent and Account for Monies Collected
Scan checks using the check scanner.
Ensure prompt collection of subsidies and tenant receivables.
Submit vacancy loss reimbursements.
Enter payments into Yardi to monitor tenant receivables.
Manage resident evictions and stipulations in compliance with court orders as directed by General Manager.
Prepare and Complete Resident Initial and Re‑Certifications
Notify tenants in advance that their recertification is due.
Collect necessary documentation from tenants, including income and asset information.
Obtain third‑party verification of tenant income and other relevant information.
Complete the Tenant Income Certification form with all required tenant information.
Review collected information for compliance with LIHTC and other program rules.
Submit to the General Manager for approval if the tenant continues to meet eligibility criteria.
Submit recertification documentation to the compliance team.
Maintain accurate records of all recertification documents and correspondence.
Manage Tenant Relations Effectively
Respond to all tenant requests promptly and courteously.
Address tenant complaints and incident reports promptly and professionally.
Build positive and respectful relationships with all tenants.
Resolve conflicts with competence and empathy.
Be aware and respectful of cultural, economic, and special needs of tenants.
Assist in enforcing property rules and regulations, lease addendums, and document and report violations.
Directly Supervise Desk Clerks
Recruit and hire vacant desk clerk positions.
Approve timesheets.
Prepare employee performance evaluations and recommendations for discipline or promotions.
Monitor building expenditures and prepare payables for approval by General Manager.
Required Skills
Experience serving diverse, low‑income, and multi‑ethnic communities with respect and empathy.
Self‑motivated and capable of solving problems independently.
Proficient verbal and written communication skills.
Able to handle high‑pressure situations with calmness and professionalism.
Minimum Qualifications
Demonstrated knowledge of Microsoft Office programs such as Word, Excel, and Outlook.
Familiarity with general management of subsidized housing programs.
6 months to 1 year experience completing income certifications for affordable programs.
Preferred Qualifications
Associate degree, trade school certificate, or equivalent experience and training.
Minimum of 1 year of supervisory experience.
Certified HUD, Tax Credit Specialist, LIHTC designations.
Knowledge of Section 8 Housing Assistance Program.
Prior experience with affordable housing, nonprofit residential property management.
Knowledge of property management software (Yardi, Boston Post, OneSite).
Knowledge of budget management and facilities issues.
Knowledge of building systems, property management, and housing quality standards.
Certification or knowledge of high‑rise fire safety guidelines.
Knowledge and experience with TRACS software.
Experience with Tenderloin Neighborhood.
Experience in conflict resolution, crisis intervention, resident relations.
Knowledge of substance abuse and homelessness issues.
Ability in a language other than English.
Equal Opportunity Employer Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.
In compliance with the San Francisco Fair Chance Ordinance, all qualified applicants with criminal histories will be considered for the position.
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