Multnomah County
Epic Systems Analyst
Current employees:
Please apply through the employee portal to be considered for this opportunity.
Pay Range:
$39.11 - $48.12 Hourly
Department:
Health Department
Job Type:
Regular Represented
Exemption Status:
United States of America (Non-Exempt)
Closing Date:
October 30, 2025
The Opportunity THIS WORK MATTERS!
The Multnomah County Community Health Center provides quality health services for people who experience barriers to accessing care. Our vision is to provide services that are integrated and connected to support optimal health, reducing wait times, and improving access.
The
Epic Systems Analyst
is an expert in using clinical systems, including Epic EHR, to improve and support clinical and operational workflows. Duties include training staff on clinical applications, coaching use of the applications, implementing new systems and functionality, optimizing workflows, problem analysis and resolution, using data and reports for improvement, and local quality improvement.
Responsibilities
Provide quality support for employees with a high degree of customer satisfaction.
Serve as the subject matter expert on a broad portfolio of clinical applications and standard workflows, including cross-application integration.
Provide customer technical assistance support, including problem analysis and resolution, and documenting and tracking help desk contacts for follow‑up and reporting.
Work with clinical systems users and leadership to analyze and clarify clinical systems, hardware, and clinical/operational workflow problems.
Complete application configuration and build to maintain system access, use, and provide tools for clinical teams and other system users.
Participate in process improvement or implementation teams as appropriate to represent Clinical Systems Information (CSI).
Develop or revise training documents, operational process toolkits, and curriculum for new functionality, upgrades, enhancements, and applications.
Facilitate efforts with vendors and other key stakeholders to identify and articulate clinical system limitations and capabilities that need to be considered as part of project planning and roll‑out.
Test implementation of new software, upgrades, and fixes to verify correct operations and detect errors, with specific emphasis on the Epic system.
Provide on‑site support to staff for the successful implementation of new software applications and system upgrades at each Multnomah County site, with specific emphasis on the Epic system.
Diversity and Inclusion At Multnomah County, we don’t just accept difference; we value and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. Every employee shares the responsibility for promptly bringing to the County’s attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.
Benefits Multnomah County offers an exceptional benefits package, including employer‑funded retirement savings; health and dental insurance at very low cost to full‑time employees and their dependents; paid parental leave; wellness programs; a focus on work‑life balance; and more.
Minimum Qualifications
Bachelor’s degree or equivalent in education, or relevant education and experience.
One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position.
Preferred Qualifications
Minimum of one year of increasingly responsible experience using Epic Systems software in a clinical or operational setting.
Professional‑level evaluative, analytical, or planning experience.
Experience implementing new functionality in an existing Epic or practice‑management application.
Basic knowledge of patient‑care clinical processes and workflows.
Strong interpersonal skills and ability to collaborate with clinic leadership and users.
Strong troubleshooting and problem‑solving skills in a clinical or EHR setting.
Ability to adapt to changing priorities and demonstrate close attention to detail.
Excellent written and oral communication skills, including the ability to speak in front of groups.
Requirements
Background investigation required, including fingerprinting; employment contingent on passing the investigation.
Valid driver’s license.
Application Process
Complete the online application.
Attach a résumé demonstrating minimum qualifications.
Attach a cover letter addressing why you are interested and how your experience aligns with the qualifications.
Apply only once; duplicate applications will not be accepted.
Equal Pay Law The pay range provided is a general indication of potential earnings. Actual compensation will be determined under the Oregon Equal Pay Law, considering relevant experience and education.
Location & Schedule Location:
Gladys McCoy Building – 619 NW 6th Ave, Portland OR 97209. Eligible for routine telework, but the incumbent must reside in Oregon or Washington.
Schedule:
Monday – Friday, 9 am – 6 pm.
Recruiter Eddie Barbar edenie.barbar@multco.us +1 (971) 313‑3067
EEO Statement We are a VEVRAA Federal Contractor. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran, or protected veteran status. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor and requests priority protected veteran referrals.
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Please apply through the employee portal to be considered for this opportunity.
Pay Range:
$39.11 - $48.12 Hourly
Department:
Health Department
Job Type:
Regular Represented
Exemption Status:
United States of America (Non-Exempt)
Closing Date:
October 30, 2025
The Opportunity THIS WORK MATTERS!
The Multnomah County Community Health Center provides quality health services for people who experience barriers to accessing care. Our vision is to provide services that are integrated and connected to support optimal health, reducing wait times, and improving access.
The
Epic Systems Analyst
is an expert in using clinical systems, including Epic EHR, to improve and support clinical and operational workflows. Duties include training staff on clinical applications, coaching use of the applications, implementing new systems and functionality, optimizing workflows, problem analysis and resolution, using data and reports for improvement, and local quality improvement.
Responsibilities
Provide quality support for employees with a high degree of customer satisfaction.
Serve as the subject matter expert on a broad portfolio of clinical applications and standard workflows, including cross-application integration.
Provide customer technical assistance support, including problem analysis and resolution, and documenting and tracking help desk contacts for follow‑up and reporting.
Work with clinical systems users and leadership to analyze and clarify clinical systems, hardware, and clinical/operational workflow problems.
Complete application configuration and build to maintain system access, use, and provide tools for clinical teams and other system users.
Participate in process improvement or implementation teams as appropriate to represent Clinical Systems Information (CSI).
Develop or revise training documents, operational process toolkits, and curriculum for new functionality, upgrades, enhancements, and applications.
Facilitate efforts with vendors and other key stakeholders to identify and articulate clinical system limitations and capabilities that need to be considered as part of project planning and roll‑out.
Test implementation of new software, upgrades, and fixes to verify correct operations and detect errors, with specific emphasis on the Epic system.
Provide on‑site support to staff for the successful implementation of new software applications and system upgrades at each Multnomah County site, with specific emphasis on the Epic system.
Diversity and Inclusion At Multnomah County, we don’t just accept difference; we value and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. Every employee shares the responsibility for promptly bringing to the County’s attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.
Benefits Multnomah County offers an exceptional benefits package, including employer‑funded retirement savings; health and dental insurance at very low cost to full‑time employees and their dependents; paid parental leave; wellness programs; a focus on work‑life balance; and more.
Minimum Qualifications
Bachelor’s degree or equivalent in education, or relevant education and experience.
One (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position.
Preferred Qualifications
Minimum of one year of increasingly responsible experience using Epic Systems software in a clinical or operational setting.
Professional‑level evaluative, analytical, or planning experience.
Experience implementing new functionality in an existing Epic or practice‑management application.
Basic knowledge of patient‑care clinical processes and workflows.
Strong interpersonal skills and ability to collaborate with clinic leadership and users.
Strong troubleshooting and problem‑solving skills in a clinical or EHR setting.
Ability to adapt to changing priorities and demonstrate close attention to detail.
Excellent written and oral communication skills, including the ability to speak in front of groups.
Requirements
Background investigation required, including fingerprinting; employment contingent on passing the investigation.
Valid driver’s license.
Application Process
Complete the online application.
Attach a résumé demonstrating minimum qualifications.
Attach a cover letter addressing why you are interested and how your experience aligns with the qualifications.
Apply only once; duplicate applications will not be accepted.
Equal Pay Law The pay range provided is a general indication of potential earnings. Actual compensation will be determined under the Oregon Equal Pay Law, considering relevant experience and education.
Location & Schedule Location:
Gladys McCoy Building – 619 NW 6th Ave, Portland OR 97209. Eligible for routine telework, but the incumbent must reside in Oregon or Washington.
Schedule:
Monday – Friday, 9 am – 6 pm.
Recruiter Eddie Barbar edenie.barbar@multco.us +1 (971) 313‑3067
EEO Statement We are a VEVRAA Federal Contractor. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran, or protected veteran status. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor and requests priority protected veteran referrals.
#J-18808-Ljbffr