HID Global Corporation
Amazing Career Opportunity for Technical Consultant
Location: Remote, US
Job ID: 42179
Join HID as a Technical Consultant enabling HID's Physical Access Control Technology Partners.
This role focuses on troubleshooting cases for our Mobile Access and Cloud-Based Access Control solutions.
You will provide exceptional technical support, streamline the developer experience on our mobile and cloud platforms, manage changes related to new APIs and SDKs, contribute to release testing, author knowledge base articles, and create developer tools.
Who are we? HID powers the trusted identities of people, places, and things, allowing safe transactions, productive work, and free travel.
We are headquartered in Austin, TX, with over 4,500 employees worldwide.
HID Global
Physical Access Control Solutions (PACS) HID PACS is at the forefront of securing spaces with advanced and reliable access control solutions.
From readers and credentials to mobile and biometric technologies, HID PACS empowers organizations to protect their people and assets with scalable, high‑quality solutions.
Are you ready to make a difference? Join us and help shape the future of security.
As our Technical Consultant, you will support HID's success by:
Technical Support Excellence
Serving as the primary contact for integration support, focusing on PACS cloud products and mobile access solutions.
Providing timely and effective resolutions for complex technical issues related to HID's cloud‑based access control systems.
Ensuring a seamless experience for developers during learning, integration, launch, and post‑launch phases.
Integration Support for Mobile and Cloud Products
Leading technical support for integrating mobile access and cloud‑based solutions within the physical access control ecosystem.
Collaborating closely with developers to ensure successful integrations and troubleshoot any API/SDK issues.
Change Management
Managing change processes for new API and SDK releases, ensuring smooth transitions and minimal disruptions for partners and developers.
Participating in validation and release testing of new APIs/SDKs to maintain high standards of integration quality.
Developer Experience
Creating developer guides and contributing to the production of knowledge base articles.
Actively participating in building and improving developer tools, ensuring easy implementation of HID's mobile access solutions.
Knowledge Base and Training
Writing detailed knowledge base articles and support documentation to aid in self‑service technical support for partners.
Assisting in the development of training programs for both internal teams and external partners.
Cross‑Functional Collaboration
Working closely with cross‑functional teams, including engineering, product management, and sales, to align support strategies.
Providing feedback on product improvements based on support trends and customer feedback.
Your Experience and Background include:
BA/BS degree in a technical subject or related field.
Minimum of three years of experience in technical service and product support, preferably in the access control field.
Excellent interpersonal communication, critical thinking, and problem‑solving skills.
Familiarity with Physical Access Control industry terms and definitions.
Strong technical support and troubleshooting skills, particularly in cloud‑based access control environments.
Experience creating developer tools and resources, with a focus on delivering a seamless developer experience.
Knowledge of HID products and the physical access control industry is a plus.
Experience with change management and validation for new API/SDK releases is a plus.
Experience in Computer Security, software development, any programming language, Salesforce CRM, and/or Exposure to APIs and SDKs is a plus.
What we can offer you:
Competitive salary and rewards package
Competitive benefits and annual leave offering work‑life balance
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential
Part of a global organization pioneering hardware, software, and services that allow people to confidently navigate the physical and digital worlds
Why apply?
Empowerment:
Work in a global team, flexible environment, learning and enhancing expertise.
We welcome unique talents; most of the skills and experience are valued.
Innovation:
Embrace challenges and drive change.
Flexible work arrangements, job sharing, and part‑time opportunities are available.
Integrity:
Results‑oriented, reliable, and respectful.
Employees are themselves, appreciated, and accepted.
The wage range for this role considers a broad scope of factors when making compensation decisions.
The disclosed range estimate is not adjusted for geographic differential.
The base salary in the United States is
$84,000 to $110,000 .
HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services.
We are not responsible for any fees related to unsolicited resumes.
HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve.
As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives.
We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic.
If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact
accommodations-ext@hidglobal.com .
We make it easier for people to get where they want to go!
#J-18808-Ljbffr
Job ID: 42179
Join HID as a Technical Consultant enabling HID's Physical Access Control Technology Partners.
This role focuses on troubleshooting cases for our Mobile Access and Cloud-Based Access Control solutions.
You will provide exceptional technical support, streamline the developer experience on our mobile and cloud platforms, manage changes related to new APIs and SDKs, contribute to release testing, author knowledge base articles, and create developer tools.
Who are we? HID powers the trusted identities of people, places, and things, allowing safe transactions, productive work, and free travel.
We are headquartered in Austin, TX, with over 4,500 employees worldwide.
HID Global
Physical Access Control Solutions (PACS) HID PACS is at the forefront of securing spaces with advanced and reliable access control solutions.
From readers and credentials to mobile and biometric technologies, HID PACS empowers organizations to protect their people and assets with scalable, high‑quality solutions.
Are you ready to make a difference? Join us and help shape the future of security.
As our Technical Consultant, you will support HID's success by:
Technical Support Excellence
Serving as the primary contact for integration support, focusing on PACS cloud products and mobile access solutions.
Providing timely and effective resolutions for complex technical issues related to HID's cloud‑based access control systems.
Ensuring a seamless experience for developers during learning, integration, launch, and post‑launch phases.
Integration Support for Mobile and Cloud Products
Leading technical support for integrating mobile access and cloud‑based solutions within the physical access control ecosystem.
Collaborating closely with developers to ensure successful integrations and troubleshoot any API/SDK issues.
Change Management
Managing change processes for new API and SDK releases, ensuring smooth transitions and minimal disruptions for partners and developers.
Participating in validation and release testing of new APIs/SDKs to maintain high standards of integration quality.
Developer Experience
Creating developer guides and contributing to the production of knowledge base articles.
Actively participating in building and improving developer tools, ensuring easy implementation of HID's mobile access solutions.
Knowledge Base and Training
Writing detailed knowledge base articles and support documentation to aid in self‑service technical support for partners.
Assisting in the development of training programs for both internal teams and external partners.
Cross‑Functional Collaboration
Working closely with cross‑functional teams, including engineering, product management, and sales, to align support strategies.
Providing feedback on product improvements based on support trends and customer feedback.
Your Experience and Background include:
BA/BS degree in a technical subject or related field.
Minimum of three years of experience in technical service and product support, preferably in the access control field.
Excellent interpersonal communication, critical thinking, and problem‑solving skills.
Familiarity with Physical Access Control industry terms and definitions.
Strong technical support and troubleshooting skills, particularly in cloud‑based access control environments.
Experience creating developer tools and resources, with a focus on delivering a seamless developer experience.
Knowledge of HID products and the physical access control industry is a plus.
Experience with change management and validation for new API/SDK releases is a plus.
Experience in Computer Security, software development, any programming language, Salesforce CRM, and/or Exposure to APIs and SDKs is a plus.
What we can offer you:
Competitive salary and rewards package
Competitive benefits and annual leave offering work‑life balance
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential
Part of a global organization pioneering hardware, software, and services that allow people to confidently navigate the physical and digital worlds
Why apply?
Empowerment:
Work in a global team, flexible environment, learning and enhancing expertise.
We welcome unique talents; most of the skills and experience are valued.
Innovation:
Embrace challenges and drive change.
Flexible work arrangements, job sharing, and part‑time opportunities are available.
Integrity:
Results‑oriented, reliable, and respectful.
Employees are themselves, appreciated, and accepted.
The wage range for this role considers a broad scope of factors when making compensation decisions.
The disclosed range estimate is not adjusted for geographic differential.
The base salary in the United States is
$84,000 to $110,000 .
HID does not accept unsolicited resumes from headhunters, recruitment agencies, or fee‑based recruitment services.
We are not responsible for any fees related to unsolicited resumes.
HID is committed to building a diverse, equitable, and inclusive workforce that reflects the global communities we serve.
As an equal opportunity employer, we welcome applications from individuals of all backgrounds, experiences, and perspectives.
We evaluate applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other legally protected characteristic.
If you have a disability and require assistance or accommodation to participate in the application process or to perform essential job functions, please contact
accommodations-ext@hidglobal.com .
We make it easier for people to get where they want to go!
#J-18808-Ljbffr