Titan Technologies
IT Operations Manager Lead
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Titan Technologies
Titan Technologies is seeking an experienced IT Operations Manager to lead ongoing Operations and Maintenance (O&M) of enterprise IT systems, networks, and services in a 24x7x365 environment within the Department of Homeland Security (DHS). The Operations Manager Lead will be responsible for ensuring operational excellence, systems uptime, infrastructure health, patching cycles, and support desk performance.
Duties & Responsibilities
Oversee all O&M functions including systems administration, patch management, asset management, backup/recovery, and monitoring.
Supervise service desk operations, incident escalation, and Tier 2/3 support resolution.
Maintain compliance with security standards and support incident response and audit readiness.
Develop and maintain runbooks, SOPs, and change control processes.
Ensure continuity through disaster recovery planning, testing, and documentation.
Required Qualifications
7+ years of experience managing IT operations and infrastructure environments.
ITIL v4 Foundation certification.
Security+ certification (CISSP highly preferred).
At least one major platform certification (Azure, AWS, VMware).
Active DoD Top Secret clearance with SCI eligibility.
Preferred Qualifications
Experience with enterprise monitoring, backup, imaging, and endpoint management tools.
Strong understanding of ITIL-based operations and security compliance frameworks.
Familiarity with classified environments and system accreditation requirements.
Education
Bachelor's degree in a technical or business field.
Titan Technologies, LLC and its wholly owned subsidiaries, TelaForce, LLC, and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Titan is a Service‑Disabled Veteran Owned Business.
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–
Titan Technologies
Titan Technologies is seeking an experienced IT Operations Manager to lead ongoing Operations and Maintenance (O&M) of enterprise IT systems, networks, and services in a 24x7x365 environment within the Department of Homeland Security (DHS). The Operations Manager Lead will be responsible for ensuring operational excellence, systems uptime, infrastructure health, patching cycles, and support desk performance.
Duties & Responsibilities
Oversee all O&M functions including systems administration, patch management, asset management, backup/recovery, and monitoring.
Supervise service desk operations, incident escalation, and Tier 2/3 support resolution.
Maintain compliance with security standards and support incident response and audit readiness.
Develop and maintain runbooks, SOPs, and change control processes.
Ensure continuity through disaster recovery planning, testing, and documentation.
Required Qualifications
7+ years of experience managing IT operations and infrastructure environments.
ITIL v4 Foundation certification.
Security+ certification (CISSP highly preferred).
At least one major platform certification (Azure, AWS, VMware).
Active DoD Top Secret clearance with SCI eligibility.
Preferred Qualifications
Experience with enterprise monitoring, backup, imaging, and endpoint management tools.
Strong understanding of ITIL-based operations and security compliance frameworks.
Familiarity with classified environments and system accreditation requirements.
Education
Bachelor's degree in a technical or business field.
Titan Technologies, LLC and its wholly owned subsidiaries, TelaForce, LLC, and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Titan is a Service‑Disabled Veteran Owned Business.
#J-18808-Ljbffr