Ross Stores, Inc.
Store Manager
– Ross Stores, Inc.
Ross Stores is a leading off‑price retail chain with over 2,200 stores nationwide. Our focus has always been bringing customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure‑hunt experience.
Why Work With Us
Success – Our winning team pursues excellence while learning and evolving.
Career growth – We develop industry‑leading talent because Ross grows when our people grow.
Teamwork – We work together to solve the hard problems and find the right solution.
Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us.
General Purpose Responsible for all aspects of the store’s operations. Lead the entire operation of the store to ensure company standards and best practices are consistently met. Staff, train, and develop the leadership team to deliver the desired sales and profit results while maintaining a friendly, easy‑to‑shop environment. Recruit, train, and develop associates.
Essential Functions
General Operating Requirements
Lead all company best practices and maximize productivity by minimizing steps and touches.
Analyze store reports to evaluate controllable expenses and overall store performance.
Address any variance to company standards with an appropriate action plan.
Ensure proper scheduling of associates to meet business objectives.
Accept special assignments as directed by leadership.
Handle payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting.
Organizational Development
Recruit, hire, train and develop assistant managers, area supervisors, and non‑exempt associates.
Reduce store turnover through selection, training, and motivation.
Address personnel and performance issues, including coaching and progressive discipline.
Ensure compliance with Ross personnel policies and procedures.
Manage associate relations issues, consulting with the district manager as needed.
Ensure compliance with all state, local, and federal regulations.
Expense Control
Lead all expenditures to stay within budget.
Control payroll hours to plan as the primary controllable expense.
Maintaining a Safe & Secure Environment
Adhere to company safety policies and ensure the safety of associates and customers.
Ensure all associates understand and execute emergency operating procedures.
Customer Service
Treat all customers, associates, and leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times.
Execute customer service programs and merchandise presentation programs.
Coach retail associates in providing efficient and friendly service.
Personal and Store Brand
Lead all store associates in modeling a professional appearance.
Represent and support the company brand at all times.
Ensure a clean, neat, easy‑to‑shop environment.
Maintain housekeeping standards with maintenance personnel.
Merchandise Processing and In‑Store Marketing
Ensure recovery, sizing, and markdowns are completed to company standards.
Ensure merchandise is presented and organized according to company guidelines.
Manage merchandise processing to the sales floor within expected timelines.
Loss Prevention
Train associates on loss prevention programs to achieve store shortage goals.
Demonstrate integrity and honesty in all interactions with associates and customers.
Maintain a strong customer service presence on the sales floor.
Lead the annual inventory process.
Monitor the mark‑out‑of‑stock policy to ensure proper administration.
Competencies
Manages work processes
Business acumen
Plans, aligns & prioritizes
Builds talent
Collaborates
Leading by example
Communicates effectively
Ensures accountability & execution
Qualifications And Special Skills
Five or more years of store management experience in a retail environment.
High level of customer service.
Strong leadership, motivational, and communication skills.
Ability to train, coach, and develop associates.
Organizational and prioritization skills.
Fluency in English.
Judgment and discretion.
Availability to work evenings and weekends.
Physical Requirements / ADA Ability to use all store equipment, including PDTs, registers, and PCs.
Stand, walk, and move around the store up to 100% of the working time.
Bend at the waist, squat, kneel, climb, carry, reach, and stoop regularly.
Occasionally push, pull, and lift more than 25 lbs.
Operate janitorial equipment, rolling racks, ladders, and other assigned supplies.
Perform basic mathematical calculations commonly used in retail environments.
Supervisory Responsibilities Direct supervision of assistant store manager, area supervisors, and all retail associates.
Disclaimer This job description is a summary of the primary duties and responsibilities of the role and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Equal Employment Opportunity Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and associated medical conditions), veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and other federally, state or locally protected categories.
Compensation and Benefits Base salary range: $53,074 – $82,928. Depends on experience, skills, qualifications, education, certifications, seniority, and location.
Benefits include accident, critical illness, vision, auto, home, and pet insurance; associate discount, identity protection, associate purchase program, benefit hub discount mall, employee assistance program and commuter benefits; 401(k); employee stock purchase program; Ross Cares Fund; college discounts; sick pay where legally required; referral bonuses; medical/dental/vision health insurance; legal insurance; vacation buy; flexible spending account; health savings account; life/AD&D insurance; long‑term disability; enhanced maternity and parental leave; vacation accrual; 9 personal and company holidays; and bonus based on performance.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function / Industry
Sales and Business Development
Retail
Location Germantown, MD
Referrals Referrals increase your chances of interviewing at Ross Stores, Inc. by 2x.
#J-18808-Ljbffr
– Ross Stores, Inc.
Ross Stores is a leading off‑price retail chain with over 2,200 stores nationwide. Our focus has always been bringing customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure‑hunt experience.
Why Work With Us
Success – Our winning team pursues excellence while learning and evolving.
Career growth – We develop industry‑leading talent because Ross grows when our people grow.
Teamwork – We work together to solve the hard problems and find the right solution.
Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us.
General Purpose Responsible for all aspects of the store’s operations. Lead the entire operation of the store to ensure company standards and best practices are consistently met. Staff, train, and develop the leadership team to deliver the desired sales and profit results while maintaining a friendly, easy‑to‑shop environment. Recruit, train, and develop associates.
Essential Functions
General Operating Requirements
Lead all company best practices and maximize productivity by minimizing steps and touches.
Analyze store reports to evaluate controllable expenses and overall store performance.
Address any variance to company standards with an appropriate action plan.
Ensure proper scheduling of associates to meet business objectives.
Accept special assignments as directed by leadership.
Handle payroll administration including daily punch edits, associate scheduling compliance, Sunday payroll transmission, and payroll reporting.
Organizational Development
Recruit, hire, train and develop assistant managers, area supervisors, and non‑exempt associates.
Reduce store turnover through selection, training, and motivation.
Address personnel and performance issues, including coaching and progressive discipline.
Ensure compliance with Ross personnel policies and procedures.
Manage associate relations issues, consulting with the district manager as needed.
Ensure compliance with all state, local, and federal regulations.
Expense Control
Lead all expenditures to stay within budget.
Control payroll hours to plan as the primary controllable expense.
Maintaining a Safe & Secure Environment
Adhere to company safety policies and ensure the safety of associates and customers.
Ensure all associates understand and execute emergency operating procedures.
Customer Service
Treat all customers, associates, and leaders with respect.
Demonstrate courtesy, friendliness, and professionalism at all times.
Execute customer service programs and merchandise presentation programs.
Coach retail associates in providing efficient and friendly service.
Personal and Store Brand
Lead all store associates in modeling a professional appearance.
Represent and support the company brand at all times.
Ensure a clean, neat, easy‑to‑shop environment.
Maintain housekeeping standards with maintenance personnel.
Merchandise Processing and In‑Store Marketing
Ensure recovery, sizing, and markdowns are completed to company standards.
Ensure merchandise is presented and organized according to company guidelines.
Manage merchandise processing to the sales floor within expected timelines.
Loss Prevention
Train associates on loss prevention programs to achieve store shortage goals.
Demonstrate integrity and honesty in all interactions with associates and customers.
Maintain a strong customer service presence on the sales floor.
Lead the annual inventory process.
Monitor the mark‑out‑of‑stock policy to ensure proper administration.
Competencies
Manages work processes
Business acumen
Plans, aligns & prioritizes
Builds talent
Collaborates
Leading by example
Communicates effectively
Ensures accountability & execution
Qualifications And Special Skills
Five or more years of store management experience in a retail environment.
High level of customer service.
Strong leadership, motivational, and communication skills.
Ability to train, coach, and develop associates.
Organizational and prioritization skills.
Fluency in English.
Judgment and discretion.
Availability to work evenings and weekends.
Physical Requirements / ADA Ability to use all store equipment, including PDTs, registers, and PCs.
Stand, walk, and move around the store up to 100% of the working time.
Bend at the waist, squat, kneel, climb, carry, reach, and stoop regularly.
Occasionally push, pull, and lift more than 25 lbs.
Operate janitorial equipment, rolling racks, ladders, and other assigned supplies.
Perform basic mathematical calculations commonly used in retail environments.
Supervisory Responsibilities Direct supervision of assistant store manager, area supervisors, and all retail associates.
Disclaimer This job description is a summary of the primary duties and responsibilities of the role and position. It is not intended to be a comprehensive or all‑inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Equal Employment Opportunity Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and associated medical conditions), veteran status, marital or registered domestic partnership status, medical condition, genetic information, gender, gender identity, gender expression, sexual orientation, and other federally, state or locally protected categories.
Compensation and Benefits Base salary range: $53,074 – $82,928. Depends on experience, skills, qualifications, education, certifications, seniority, and location.
Benefits include accident, critical illness, vision, auto, home, and pet insurance; associate discount, identity protection, associate purchase program, benefit hub discount mall, employee assistance program and commuter benefits; 401(k); employee stock purchase program; Ross Cares Fund; college discounts; sick pay where legally required; referral bonuses; medical/dental/vision health insurance; legal insurance; vacation buy; flexible spending account; health savings account; life/AD&D insurance; long‑term disability; enhanced maternity and parental leave; vacation accrual; 9 personal and company holidays; and bonus based on performance.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function / Industry
Sales and Business Development
Retail
Location Germantown, MD
Referrals Referrals increase your chances of interviewing at Ross Stores, Inc. by 2x.
#J-18808-Ljbffr