DSV - Global Transport and Logistics
Control Tower Specialist
DSV - Global Transport and Logistics, Chandler, Arizona, United States, 85249
DSV – Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world’s 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers’ entire supply chain by transporting, storing, packaging, re‑packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world.
Location: USA – Chandler, E. Palomino Dr. Division: Group Job Posting Title: Control Tower Specialist Time Type: Full Time
The Control Tower Specialist plays a critical role in overseeing and managing end‑to‑end logistics operations. This position is responsible for monitoring real‑time transportation flows, resolving shipment issues, analyzing data for insights, and ensuring on‑time delivery performance. The Control Tower Specialist works closely with internal teams, clients, and carriers to optimize supply chain efficiency and enhance customer satisfaction.
Duties and Responsibilities
Manage shipment schedules and coordinate transportation operations
Monitor shipments and provide updates to customers and internal stakeholders
Communicate with carriers and suppliers to ensure timely delivery of goods
Analyze transportation data to identify areas for improvement and cost savings
Collaborate with other departments, such as procurement and customer service, to ensure smooth transportation operations
Develop and implement transportation strategies to improve efficiency and customer satisfaction
Ensure compliance with regulations and industry standards
Actively troubleshoot and resolve delays, deviations, and operational challenges to minimize service interruptions
Serve as the central point of contact for internal stakeholders, customers, and carriers, providing updates and resolving inquiries
Generate and distribute daily, weekly, and monthly reports on key performance indicators (KPIs), including on‑time delivery rates, service levels, and operational efficiency
Leverage transportation management systems (TMS) and other logistics platforms to manage shipments and improve visibility
Educational Background / Work Experience
High school diploma or GED required. Associate’s degree or higher in Logistics, Supply Chain Management, Business, or a related field is a plus.
2+ years in logistics, transportation, supply chain, or a related field. Experience in a Control Tower or Operations Center environment is a plus.
Experience with international shipping and customs regulations is preferred.
Skills & Competencies
Strong analytical and problem‑solving skills
Excellent communication and collaboration skills
Knowledge of transportation management systems and other logistics software
Ability to manage multiple priorities and deadlines
Strong attention to detail, organizational, and accuracy skills
Familiarity with Lean or Six Sigma methodologies is a plus
Team player, proactive, customer‑focused, and adaptable to changing environments
Preferred Qualifications
Professional certifications, such as APICS or Six Sigma, are preferred
Knowledge of domestic and international shipping regulations
Language Skills
Fluent in English (oral and written)
Computer Literacy
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word
Familiarity with transportation management systems, such as SAP or Oracle, is preferred
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at‑will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. DSV reserves the right to defer or close a vacancy at any time.
For this position, the expected base pay is: $20.50 – $27.50 / Hourly.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes.
DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics.
Seniority level: Associate
Employment type: Full‑time
Job function: Administrative, Other, and Customer Service
Industries: Transportation, Logistics, Supply Chain and Storage
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Location: USA – Chandler, E. Palomino Dr. Division: Group Job Posting Title: Control Tower Specialist Time Type: Full Time
The Control Tower Specialist plays a critical role in overseeing and managing end‑to‑end logistics operations. This position is responsible for monitoring real‑time transportation flows, resolving shipment issues, analyzing data for insights, and ensuring on‑time delivery performance. The Control Tower Specialist works closely with internal teams, clients, and carriers to optimize supply chain efficiency and enhance customer satisfaction.
Duties and Responsibilities
Manage shipment schedules and coordinate transportation operations
Monitor shipments and provide updates to customers and internal stakeholders
Communicate with carriers and suppliers to ensure timely delivery of goods
Analyze transportation data to identify areas for improvement and cost savings
Collaborate with other departments, such as procurement and customer service, to ensure smooth transportation operations
Develop and implement transportation strategies to improve efficiency and customer satisfaction
Ensure compliance with regulations and industry standards
Actively troubleshoot and resolve delays, deviations, and operational challenges to minimize service interruptions
Serve as the central point of contact for internal stakeholders, customers, and carriers, providing updates and resolving inquiries
Generate and distribute daily, weekly, and monthly reports on key performance indicators (KPIs), including on‑time delivery rates, service levels, and operational efficiency
Leverage transportation management systems (TMS) and other logistics platforms to manage shipments and improve visibility
Educational Background / Work Experience
High school diploma or GED required. Associate’s degree or higher in Logistics, Supply Chain Management, Business, or a related field is a plus.
2+ years in logistics, transportation, supply chain, or a related field. Experience in a Control Tower or Operations Center environment is a plus.
Experience with international shipping and customs regulations is preferred.
Skills & Competencies
Strong analytical and problem‑solving skills
Excellent communication and collaboration skills
Knowledge of transportation management systems and other logistics software
Ability to manage multiple priorities and deadlines
Strong attention to detail, organizational, and accuracy skills
Familiarity with Lean or Six Sigma methodologies is a plus
Team player, proactive, customer‑focused, and adaptable to changing environments
Preferred Qualifications
Professional certifications, such as APICS or Six Sigma, are preferred
Knowledge of domestic and international shipping regulations
Language Skills
Fluent in English (oral and written)
Computer Literacy
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word
Familiarity with transportation management systems, such as SAP or Oracle, is preferred
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at‑will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law. Additionally, each employee has the right to terminate his/her employment at any time. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. DSV reserves the right to defer or close a vacancy at any time.
For this position, the expected base pay is: $20.50 – $27.50 / Hourly.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes.
DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics.
Seniority level: Associate
Employment type: Full‑time
Job function: Administrative, Other, and Customer Service
Industries: Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr