Porsche Design of America
Sales Consultant, Costa Mesa
Porsche Design of America, Costa Mesa, California, United States, 92626
Position Objective
The Sales Consultant is responsible for creating a superior customer experience and ensuring every customer interaction is positive and professional by providing expert product knowledge of the brand to generate sales.
Primary Responsibilities
Build long‑term recurring relationships with your customer base through sales technique, product knowledge, and suggestive selling.
Achieve and exceed sales goals that are consistent with Porsche Design Store sales objectives.
Achieve and exceed KPI (Key Performance Indicators) such as sales per hour, units per transaction, basket value.
Stay current with new product developments and market trends.
Develop problem‑solving techniques to handle customer issues.
Maintain professional relationships with customers and colleagues.
Assist in loss prevention through awareness and close attention to detail.
Ability to merchandise using Porsche Design standards and directives.
Follow all company and employee policies.
Complete daily assignments (e.g., maintain a presentable sales floor and stock room in accordance with Porsche Design standards, keep store clean and organized).
Assist with receiving, checking in, and putting away or displaying merchandise shipments.
Follow and complete management directives as well as other duties assigned.
Adhere to assigned schedule.
All associates are expected to work cohesively as a team and put the client’s needs first in keeping with the company’s best interest.
Accurate use of the POS system (ring up sales, returns and exchanges and capture and enter customer data).
Be proficient in clienteling (maintain client book, build prospects, thank‑you cards and follow‑up).
Prepare and participate in physical inventory and cycle counts.
Use of security measures (alarms, locks, safe, etc.) effectively.
Use of proper safety measures (lifting, use of ladders, cleanliness, etc.).
Other duties and/or responsibilities as required or assigned.
Minimum Qualifications
High School diploma required; College degree or equivalent a plus.
Committed to excellence – quality driven.
Customer Service and Sales oriented.
Minimum of 2 years experience in a high‑end luxury retail sales environment, preferred.
Proficient written and verbal communication skills.
Computer skills.
Luxury timepiece sales, a plus.
Ability to navigate a POS system.
Positive and productive work relationships.
Physical Demands
Extensive standing and walking on concrete surfaces.
Bending and stooping.
Overhead reaching.
Climbing a ladder.
Lifting or pushing up to 50 lbs.
When necessary, overtime may be required. As much advance notice as possible will be provided.
Ability to work under pressure.
Hierarchical Structure
Reports to Store Management.
Salary and Compensation The salary range for this role is $20/hr–$23/hr plus earned commission. Compensation is also dependent on geographic location and may be adjusted to reflect market competitiveness.
Benefits
Paid Vacation
Paid Holidays
Paid Sick leave
401(k) match
Medical, dental and vision coverage
Tuition and certification reimbursement
Life Insurance
Short and Long Term Disability Coverage
Subsidized gym membership program
At a Glance Porsche is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.
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Primary Responsibilities
Build long‑term recurring relationships with your customer base through sales technique, product knowledge, and suggestive selling.
Achieve and exceed sales goals that are consistent with Porsche Design Store sales objectives.
Achieve and exceed KPI (Key Performance Indicators) such as sales per hour, units per transaction, basket value.
Stay current with new product developments and market trends.
Develop problem‑solving techniques to handle customer issues.
Maintain professional relationships with customers and colleagues.
Assist in loss prevention through awareness and close attention to detail.
Ability to merchandise using Porsche Design standards and directives.
Follow all company and employee policies.
Complete daily assignments (e.g., maintain a presentable sales floor and stock room in accordance with Porsche Design standards, keep store clean and organized).
Assist with receiving, checking in, and putting away or displaying merchandise shipments.
Follow and complete management directives as well as other duties assigned.
Adhere to assigned schedule.
All associates are expected to work cohesively as a team and put the client’s needs first in keeping with the company’s best interest.
Accurate use of the POS system (ring up sales, returns and exchanges and capture and enter customer data).
Be proficient in clienteling (maintain client book, build prospects, thank‑you cards and follow‑up).
Prepare and participate in physical inventory and cycle counts.
Use of security measures (alarms, locks, safe, etc.) effectively.
Use of proper safety measures (lifting, use of ladders, cleanliness, etc.).
Other duties and/or responsibilities as required or assigned.
Minimum Qualifications
High School diploma required; College degree or equivalent a plus.
Committed to excellence – quality driven.
Customer Service and Sales oriented.
Minimum of 2 years experience in a high‑end luxury retail sales environment, preferred.
Proficient written and verbal communication skills.
Computer skills.
Luxury timepiece sales, a plus.
Ability to navigate a POS system.
Positive and productive work relationships.
Physical Demands
Extensive standing and walking on concrete surfaces.
Bending and stooping.
Overhead reaching.
Climbing a ladder.
Lifting or pushing up to 50 lbs.
When necessary, overtime may be required. As much advance notice as possible will be provided.
Ability to work under pressure.
Hierarchical Structure
Reports to Store Management.
Salary and Compensation The salary range for this role is $20/hr–$23/hr plus earned commission. Compensation is also dependent on geographic location and may be adjusted to reflect market competitiveness.
Benefits
Paid Vacation
Paid Holidays
Paid Sick leave
401(k) match
Medical, dental and vision coverage
Tuition and certification reimbursement
Life Insurance
Short and Long Term Disability Coverage
Subsidized gym membership program
At a Glance Porsche is an equal opportunity employer and we take pride in our diversity. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Porsche will be based on merit, qualifications and abilities. Porsche does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, pregnancy, status as a parent, national origin, age, disability, family medical history, ancestry, medical condition, genetic information, sexual orientation, gender, gender identity, gender expression, marital status, familial status, registered domestic partner status, family and medical leave status, military status, criminal conviction history, or any other characteristic protected by federal, state or local law.
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