Golden 1 Credit Union
Item Processing - Item Processing Senior Specialist
Golden 1 Credit Union, Sacramento, California, United States, 95828
Item Processing Senior Specialist
Position at Golden 1 Credit Union, full‑time, located in Sacramento, CA. This leadership role within the Item Processing department focuses on the efficient and accurate execution of financial transactions while upholding high service levels and regulatory compliance.
Responsibilities
Lead and oversee ATM, mobile, mail, and web deposit processing for checks, loans, credit‑card payments, and bill pay, ensuring daily service‑level agreements are met.
Evaluate and decide on acceptance of check deposits, loan/credit‑card payments, and bill pay transactions, applying tier 2 escalation protocols when necessary.
Detect, investigate, and mitigate fraudulent or suspicious activity throughout the clearing process.
Maintain accurate transaction records, perform daily reconciliations, and generate compliance reports for Reg CC, Funds Availability, and general ledger accounts.
Provide subject‑matter expertise to staff, conduct training sessions, and coach team members to uphold quality and service standards.
Collaborate with department leadership on strategic initiatives, project execution, and continuous improvement of item‑processing procedures.
Review escalated member and branch inquiries, delivering timely and professional resolutions.
Generate and deliver monthly and ad‑hoc reports supporting operational and regulatory objectives.
Monitor and report any system or process issues to management for prompt resolution.
Apply strong judgment in recognizing system integrity or member‑related issues, escalating appropriately.
Qualifications
High school diploma or GED required; associate degree or equivalent experience preferred.
Minimum five (5) years of experience in item processing, cash management, operations, or a related financial role.
At least three (3) years in a customer‑service capacity with a consistent record of exceptional support.
Advanced knowledge of funds availability, Reg CC, check‑acceptance procedures, and fraud‑prevention techniques.
Proven problem‑solving and decision‑making skills, including experience with tier 2 escalations.
Strong leadership and collaborative abilities to lead initiatives and train peers.
Excellent oral and written communication skills.
Proficient computer skills and familiarity with industry software tools.
Physical ability to sit for extended periods and perform occasional mobility tasks.
Employment Type Full‑time
Location Sacramento, CA
#J-18808-Ljbffr
Responsibilities
Lead and oversee ATM, mobile, mail, and web deposit processing for checks, loans, credit‑card payments, and bill pay, ensuring daily service‑level agreements are met.
Evaluate and decide on acceptance of check deposits, loan/credit‑card payments, and bill pay transactions, applying tier 2 escalation protocols when necessary.
Detect, investigate, and mitigate fraudulent or suspicious activity throughout the clearing process.
Maintain accurate transaction records, perform daily reconciliations, and generate compliance reports for Reg CC, Funds Availability, and general ledger accounts.
Provide subject‑matter expertise to staff, conduct training sessions, and coach team members to uphold quality and service standards.
Collaborate with department leadership on strategic initiatives, project execution, and continuous improvement of item‑processing procedures.
Review escalated member and branch inquiries, delivering timely and professional resolutions.
Generate and deliver monthly and ad‑hoc reports supporting operational and regulatory objectives.
Monitor and report any system or process issues to management for prompt resolution.
Apply strong judgment in recognizing system integrity or member‑related issues, escalating appropriately.
Qualifications
High school diploma or GED required; associate degree or equivalent experience preferred.
Minimum five (5) years of experience in item processing, cash management, operations, or a related financial role.
At least three (3) years in a customer‑service capacity with a consistent record of exceptional support.
Advanced knowledge of funds availability, Reg CC, check‑acceptance procedures, and fraud‑prevention techniques.
Proven problem‑solving and decision‑making skills, including experience with tier 2 escalations.
Strong leadership and collaborative abilities to lead initiatives and train peers.
Excellent oral and written communication skills.
Proficient computer skills and familiarity with industry software tools.
Physical ability to sit for extended periods and perform occasional mobility tasks.
Employment Type Full‑time
Location Sacramento, CA
#J-18808-Ljbffr