Technical Support Engineer

A Career at HARMAN Lifestyle We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound. Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel Unite your passion for audio innovation with high-tech product development Create pitch-perfect, cutting-edge technology that elevates the listening experience About the Role As the Technical Support Engineer, you will provide technical support to consultants, contractors, and end-users with product and troubleshooting information relevant to the Harman Professional brands. What You Will Do Provide high-level technical expertise to both Internal and External customers. Create digital customer self-help materials for Audio brands. Make design recommendations to internal and external stakeholders on best practices and the correct utilization of Harman Professional equipment. Log product problems within the HAR Customer Relationship Mgmt. (CRM) System and escalate to Mgmt. & Engineering teams when appropriate. Attempt to resolve customer issues while products are still in the field, eliminating the need for a product return or exchange. Exercise judgment within defined practices and policies in selecting the best methods and /or techniques for solving problems and obtaining solutions for the customer. Issue repair authorizations and advanced replacement requests when necessary. When required, help with spare parts identification. Work with customers and sales partners to identify and arrange customers' training needs. Research and create product comparison sheets for sales reps and internal customers Physical Demands: must occasionally lift/move up to 40 lbs. Occasional gear maintenance and setup, including cleaning. What You Need Strong knowledge of audio principles. Minimum 5 years' experience in the professional audio industry Live Music/Lighting Production Experience Extensive knowledge of the company and competitors' Audio products. Experience with Home Studio Products and Techniques. What is Nice to Have Associate's degree in a related field. Proven interpersonal and written communication skills. Experience using Adobe Creative Suite - After Effects, Premiere, and Photoshop Strong computer skills using Microsoft Operating System, Office products, and MAC OS X. Extensive knowledge of the company and competitors, Lighting products What Makes You Eligible Willingness to travel up to 30%. Willingness to work in an office located in Northridge, CA Successfully complete a background investigation and drug screen as a condition of employment What We Offer Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.) Extensive training opportunities through our own HARMAN University Competitive wellness benefits Tuition Reimbursement An inclusive and diverse work environment that fosters and encourages professional and personal development Pay and Benefits Pay range: $66,000 - $96,800, dependent on the position offered, other forms of compensation are also available, such as bonuses or commission. HARMAN offers a range of benefits designed to support your needs for holistic wellbeing, including paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and care giver leave, comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more. Equal Opportunity Employer HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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