Highmark Health
Epic Systems Analyst - Resolute Professional Billing
Highmark Health, Helena, Montana, us, 59604
Company
enGen Job Summary
This job is responsible for configuring, rolling out, and supporting the Epic Resolute Professional Billing application. Responsibilities include business/systems analysis, requirements definition and documentation, system design, and problem resolution. The analyst communicates with system end-users to understand issues and implement solutions. Essential Responsibilities
Plans, designs/builds, tests, implements, and supports the needs of Epic software.
Analyzes and determines system requirements and specifications. Performs and documents workflow analysis while evaluating user experience. Supports and maintains environments or applications using domain knowledge. Creates and maintains documentation and training materials regarding the implementation of applications.
Using knowledge of Epic, configures changes within the Epic environments to provide standardized, comprehensive workflows. Corrects issues, conducts routine maintenance, updates systems with new functionality to meet the end user\'s needs, and implements new technologies. Provides guidance and support to end-users to enhance the use of Epic and offers solutions to resolve end-user system issues.
Contributes to and manages small to medium projects independently. Updates stakeholders as appropriate on a timely basis regarding progress on assigned tasks, projects, and issues.
Conducts problem-solving and root cause analysis to resolve routine to moderately complex problems. Identifies solutions and completes documentation.
Experience
Required 3 years of systems administration experience within one or more Epic modules.
Preferred 2+ years of Healthcare Revenue Cycle experience (Claims, Patient Access, Billing)
Epic Certification in Resolute Professional Billing
Skills
Ability to handle analysis, design, system configuration and testing tasks at basic to moderate levels of complexity
Excellent customer service skills
Uses critical thinking skills for assigned tasks
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal teamwork
Strong organizational skills in managing priorities
Demonstrates knowledge of project management principles as they relate to assigned tasks
Education
Required Associates
Substitutions 2 years of relevant work experience in lieu of an Associate\'s Degree
Preferred Bachelor’s degree in Computer Science, Information Systems, Healthcare or relevant experience.
Licenses or Certifications
Required Epic Application Certification within 6 months of hire
Language (Other than English)
None Travel Requirement
0% - 25% Physical, Mental Demands and Working Conditions
Position Type
Remote-based Teaches / trains others Occasionally Travel from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required No Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Rarely Lifting: 25 to 50 pounds Rarely Disclaimer:
The job description is intended to describe the general nature and essential duties and responsibilities of work performed by employees in this title. It may not contain an exhaustive inventory of all duties, responsibilities, and qualifications.
Compliance:
This job adheres to ethical and legal standards and behavioral expectations as set forth in company policies. As needed, employees may access confidential information and must comply with HIPAA, privacy policies, information security policy, and the company code of conduct.
Additionally, employees must comply with applicable laws, regulations, and company policies and training requirements. Pay Range Minimum: $57,700.00 Pay Range Maximum: $107,800.00 Note: Base pay is influenced by qualifications, experience, expected contributions, internal equity, market, and location factors. The salary range does not reflect geographic differentials Highmark may apply for certain locations. Highmark Health and its affiliates prohibit discrimination based on protected status and require accessibility accommodations as described in our policies. For accessibility or accommodation requests, contact HR Services Online at HRServices@highmarkhealth.org. California Consumer Privacy Act information is provided as applicable. Req ID: J269524
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enGen Job Summary
This job is responsible for configuring, rolling out, and supporting the Epic Resolute Professional Billing application. Responsibilities include business/systems analysis, requirements definition and documentation, system design, and problem resolution. The analyst communicates with system end-users to understand issues and implement solutions. Essential Responsibilities
Plans, designs/builds, tests, implements, and supports the needs of Epic software.
Analyzes and determines system requirements and specifications. Performs and documents workflow analysis while evaluating user experience. Supports and maintains environments or applications using domain knowledge. Creates and maintains documentation and training materials regarding the implementation of applications.
Using knowledge of Epic, configures changes within the Epic environments to provide standardized, comprehensive workflows. Corrects issues, conducts routine maintenance, updates systems with new functionality to meet the end user\'s needs, and implements new technologies. Provides guidance and support to end-users to enhance the use of Epic and offers solutions to resolve end-user system issues.
Contributes to and manages small to medium projects independently. Updates stakeholders as appropriate on a timely basis regarding progress on assigned tasks, projects, and issues.
Conducts problem-solving and root cause analysis to resolve routine to moderately complex problems. Identifies solutions and completes documentation.
Experience
Required 3 years of systems administration experience within one or more Epic modules.
Preferred 2+ years of Healthcare Revenue Cycle experience (Claims, Patient Access, Billing)
Epic Certification in Resolute Professional Billing
Skills
Ability to handle analysis, design, system configuration and testing tasks at basic to moderate levels of complexity
Excellent customer service skills
Uses critical thinking skills for assigned tasks
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal teamwork
Strong organizational skills in managing priorities
Demonstrates knowledge of project management principles as they relate to assigned tasks
Education
Required Associates
Substitutions 2 years of relevant work experience in lieu of an Associate\'s Degree
Preferred Bachelor’s degree in Computer Science, Information Systems, Healthcare or relevant experience.
Licenses or Certifications
Required Epic Application Certification within 6 months of hire
Language (Other than English)
None Travel Requirement
0% - 25% Physical, Mental Demands and Working Conditions
Position Type
Remote-based Teaches / trains others Occasionally Travel from the office to various work sites or from site-to-site Rarely Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required No Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Rarely Lifting: 25 to 50 pounds Rarely Disclaimer:
The job description is intended to describe the general nature and essential duties and responsibilities of work performed by employees in this title. It may not contain an exhaustive inventory of all duties, responsibilities, and qualifications.
Compliance:
This job adheres to ethical and legal standards and behavioral expectations as set forth in company policies. As needed, employees may access confidential information and must comply with HIPAA, privacy policies, information security policy, and the company code of conduct.
Additionally, employees must comply with applicable laws, regulations, and company policies and training requirements. Pay Range Minimum: $57,700.00 Pay Range Maximum: $107,800.00 Note: Base pay is influenced by qualifications, experience, expected contributions, internal equity, market, and location factors. The salary range does not reflect geographic differentials Highmark may apply for certain locations. Highmark Health and its affiliates prohibit discrimination based on protected status and require accessibility accommodations as described in our policies. For accessibility or accommodation requests, contact HR Services Online at HRServices@highmarkhealth.org. California Consumer Privacy Act information is provided as applicable. Req ID: J269524
#J-18808-Ljbffr