AT&T
Overview
Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it. Customer Experience Strategy Team:
The CX Strategy team identifies and defines strategic opportunities for the Digital Customer Experience team, delivering a strategic vision that sets direction and inspires action. With an understanding of emerging customer behaviors, disruptive technologies and markets, the CX Strategy team helps shape the customer problem and illustrate a better future for new experiences. Lead Customer Experience Strategist
As a Lead Customer Experience Strategist, you will shape and drive the strategic vision for CX initiatives, with a strong emphasis on leveraging artificial intelligence (AI) to transform digital customer experiences. You will bring a curious, optimistic, and flexible mindset, leveraging your deep knowledge of customer experience, market trends, enabling technologies, and the evolving role of AI. You thrive in a dynamic environment where change is constant and you are motivated to learn, adapt, and innovate. In this role, you will lead cross-functional teams of CX, business and technical experts to ideate and deliver ideal-state experiences for our customers. You will synthesize customer and market data to understand evolving behaviors and expectations, and you will create and document customer journeys to identify opportunities for improvement. Your ability to think broadly and strategically will be crucial in setting the strategic vision and ensuring alignment with organizational goals. Key Responsibilities
Synthesizing customer and market data to understand impacts to evolving customer behavior and expectations. Creating and documenting the existing CX customer journey. Identifying the top friction points within the customer journey that require innovation. Leading a team of CX, business and technical experts through ideation and innovation resulting in ideal-state experiences for our customers. Being a thought leader for the CX organization. Required Qualifications
8+ years of proven experience in customer experience (CX) strategy, with a strong understanding of CX principles and methodologies. Demonstrated ability to lead cross-functional teams and drive collaboration. Strong analytical skills, with the ability to synthesize data and translate insights into actionable strategies. Excellent communication and presentation skills, with the ability to influence stakeholders at all levels. Self-motivated and accountable, with a track record of delivering results independently. Ability to think strategically and prioritize effectively in a fast-paced, dynamic environment. Familiarity with enabling technologies and tools that support customer experience initiatives. A desire and aptitude to learn and adapt to new challenges and opportunities. Preferred Qualifications
Experience in creating and documenting customer journeys. Knowledge of market trends and emerging technologies in customer experience. Background in leading ideation and innovation workshops or initiatives. Advanced degree in business, marketing, or a related field is a plus. What You Bring
As a Lead Customer Experience Strategist, you’ll bring a curious, optimistic and flexible mindset to the team, leveraging your deep knowledge of customer experience and the trends in the marketplace and enabling technologies. You have a desire and aptitude to learn and adapt in a changing environment. You are self-motivated, accountable, and comfortable delivering results with minimal guidance. You think strategically, translate trends into actionable strategy, and enjoy collaborating with others. Required Working Arrangements
This position requires office presence of a minimum of 5 days per week and is located in the posted location. No relocation is offered. Compensation and Benefits
Lead Customer Experience Strategist salary range: $118,800 – $178,200 USD annually. Actual starting salary depends on geography, experience, expertise, and education/training. Joining our team comes with benefits and rewards including: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement Paid Time Off and holidays (at least 23 days of vacation per year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave where applicable Adoption Reimbursement Disability Benefits (short/long term) Life and accidental death insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Wellness programs Employee discounts on AT&T mobility plans, internet and phone #LI-Onsite – Full-time office role Ready to join our team? Apply today Hours and Location Weekly Hours: 40 Time Type: Regular Location: USA: TX: Dallas / Two AT&T Plaza (211 S Akard St) Salary Range:
$118,800.00 - $178,200.00 Equal Employment Opportunity: AT&T is an equal opportunity employer. We prohibit discrimination based on age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law. AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it. Customer Experience Strategy Team:
The CX Strategy team identifies and defines strategic opportunities for the Digital Customer Experience team, delivering a strategic vision that sets direction and inspires action. With an understanding of emerging customer behaviors, disruptive technologies and markets, the CX Strategy team helps shape the customer problem and illustrate a better future for new experiences. Lead Customer Experience Strategist
As a Lead Customer Experience Strategist, you will shape and drive the strategic vision for CX initiatives, with a strong emphasis on leveraging artificial intelligence (AI) to transform digital customer experiences. You will bring a curious, optimistic, and flexible mindset, leveraging your deep knowledge of customer experience, market trends, enabling technologies, and the evolving role of AI. You thrive in a dynamic environment where change is constant and you are motivated to learn, adapt, and innovate. In this role, you will lead cross-functional teams of CX, business and technical experts to ideate and deliver ideal-state experiences for our customers. You will synthesize customer and market data to understand evolving behaviors and expectations, and you will create and document customer journeys to identify opportunities for improvement. Your ability to think broadly and strategically will be crucial in setting the strategic vision and ensuring alignment with organizational goals. Key Responsibilities
Synthesizing customer and market data to understand impacts to evolving customer behavior and expectations. Creating and documenting the existing CX customer journey. Identifying the top friction points within the customer journey that require innovation. Leading a team of CX, business and technical experts through ideation and innovation resulting in ideal-state experiences for our customers. Being a thought leader for the CX organization. Required Qualifications
8+ years of proven experience in customer experience (CX) strategy, with a strong understanding of CX principles and methodologies. Demonstrated ability to lead cross-functional teams and drive collaboration. Strong analytical skills, with the ability to synthesize data and translate insights into actionable strategies. Excellent communication and presentation skills, with the ability to influence stakeholders at all levels. Self-motivated and accountable, with a track record of delivering results independently. Ability to think strategically and prioritize effectively in a fast-paced, dynamic environment. Familiarity with enabling technologies and tools that support customer experience initiatives. A desire and aptitude to learn and adapt to new challenges and opportunities. Preferred Qualifications
Experience in creating and documenting customer journeys. Knowledge of market trends and emerging technologies in customer experience. Background in leading ideation and innovation workshops or initiatives. Advanced degree in business, marketing, or a related field is a plus. What You Bring
As a Lead Customer Experience Strategist, you’ll bring a curious, optimistic and flexible mindset to the team, leveraging your deep knowledge of customer experience and the trends in the marketplace and enabling technologies. You have a desire and aptitude to learn and adapt in a changing environment. You are self-motivated, accountable, and comfortable delivering results with minimal guidance. You think strategically, translate trends into actionable strategy, and enjoy collaborating with others. Required Working Arrangements
This position requires office presence of a minimum of 5 days per week and is located in the posted location. No relocation is offered. Compensation and Benefits
Lead Customer Experience Strategist salary range: $118,800 – $178,200 USD annually. Actual starting salary depends on geography, experience, expertise, and education/training. Joining our team comes with benefits and rewards including: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement Paid Time Off and holidays (at least 23 days of vacation per year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave where applicable Adoption Reimbursement Disability Benefits (short/long term) Life and accidental death insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Wellness programs Employee discounts on AT&T mobility plans, internet and phone #LI-Onsite – Full-time office role Ready to join our team? Apply today Hours and Location Weekly Hours: 40 Time Type: Regular Location: USA: TX: Dallas / Two AT&T Plaza (211 S Akard St) Salary Range:
$118,800.00 - $178,200.00 Equal Employment Opportunity: AT&T is an equal opportunity employer. We prohibit discrimination based on age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law. AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.
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