First Hospitality
Overview
Night Auditor
role at
First Hospitality
requires accurate processing and tracking of transactions and reportable items, with a focus on guest support and problem solving. Night Auditors deliver and exceed guest expectations, adhere to brand service standards, maintain accuracy in reporting, and communicate effectively with guests, peers, and supervisors. What you'll be doing
Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. Thank departing guests, verify accurate billing, and encourage return visits. Engage with guests via phone or electronic communication in line with hotel brand standards to ensure guest satisfaction. Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information. Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. Communicate with hotel departments verbally or through the hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and resolution of challenges. Listen to guests and empathize with their challenges; solicit feedback when appropriate and act on guest concerns. Maintain professionalism consistent with hotel brand and company expectations. Know and communicate hotel emergency procedures; assist guests in emergencies when necessary. If applicable, maintain balance and security of the house bank and accurately log all transactions. Requirements
Experience & Education
2+ years of customer service experience, preferably in Hospitality or related industry High School diploma or equivalent education certificate required Communication
Excellent verbal and written communication skills Must be able to speak, read, and write in the primary language used in the workplace Physical
8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday Lift, lower, and maneuver up to 30 pounds occasionally Ability to independently work during overnight hours About First Hospitality
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. Its strategic vision is to create value through excellence and openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce, where employees' differences are respected and valued to better meet customers' needs. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
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Night Auditor
role at
First Hospitality
requires accurate processing and tracking of transactions and reportable items, with a focus on guest support and problem solving. Night Auditors deliver and exceed guest expectations, adhere to brand service standards, maintain accuracy in reporting, and communicate effectively with guests, peers, and supervisors. What you'll be doing
Welcome arriving guests and complete the hotel's arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received. Thank departing guests, verify accurate billing, and encourage return visits. Engage with guests via phone or electronic communication in line with hotel brand standards to ensure guest satisfaction. Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information. Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate. Communicate with hotel departments verbally or through the hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and resolution of challenges. Listen to guests and empathize with their challenges; solicit feedback when appropriate and act on guest concerns. Maintain professionalism consistent with hotel brand and company expectations. Know and communicate hotel emergency procedures; assist guests in emergencies when necessary. If applicable, maintain balance and security of the house bank and accurately log all transactions. Requirements
Experience & Education
2+ years of customer service experience, preferably in Hospitality or related industry High School diploma or equivalent education certificate required Communication
Excellent verbal and written communication skills Must be able to speak, read, and write in the primary language used in the workplace Physical
8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday Lift, lower, and maneuver up to 30 pounds occasionally Ability to independently work during overnight hours About First Hospitality
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. Its strategic vision is to create value through excellence and openness to doing things differently. First Hospitality seeks to attract and retain a high-performing and diverse workforce, where employees' differences are respected and valued to better meet customers' needs. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
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