Neal Communities
Warranty Representative - Neal Communities
Neal Communities, Sarasota, Florida, United States, 34243
Neal Communities is proud to be recognized as the 2025 Top Workplace in Sarasota & Manatee Counties! We're seeking a friendly and knowledgeable Warranty Representative who takes pride in providing exceptional service to our homeowners. In this role, you'll be the trusted partner ensuring every warranty request is handled with care, professionalism, and the attention to detail that defines the Neal experience.
WHAT YOU'LL LOVE ABOUT WORKING AT NEAL COMMUNITIES:
The People!
We take tremendous pride in making a positive difference in our team's lives. Our employees are not just an asset to Neal Communities and its customers; they are essential to the success of our business Outstanding Benefits -
Health Care - Medical, Dental, Vision, and Prescription Drug Coverage Excellent Compensation Package Employer Paid Life Insurance Supplemental Insurance Long & Short-Term Disability Insurance 401(K) with Company Matching Contributions PTO & Paid Holidays Employer Paid ID Theft Protection Employee Home Purchase Discount Program Tuition Reimbursement Program Employee Wellness Program Employee Assistance Program (EAP) Pet Insurance Employee Service Awards Vendor Discount Program WHAT YOU'LL DO:
Communicate and work with the Warranty Coordinator daily to ensure that homeowner warranty requests are addressed promptly. Escalate issues to management with complete information/documentation Acquire an understanding of the Neal warranty procedures and customer satisfaction philosophy Be able to identify and manage warranty-related issues for our homeowners. Diagnostic ability and verbal and written communication are required to ensure proper tracking and resolution. This may require lifting, climbing ladders, accessing attics and roofs for inspection, etc Must be well-versed in industry standards and Neal Communities' warranty guidelines, and be able to communicate our warranty policies to our homeowners Provide our customers with the highest level of customer service using the Neal warranty guidelines established in the warranty manual Demonstrate the highest level of customer satisfaction and knowledge as the primary contact for our customers when they have warranty issues The Warranty Representative will supervise items requiring subcontractor/vendor involvement to repair and/or replace. This may include scheduling, follow-up, and repair closure with the sub or vendor Submit all work orders with complete information on work performed and a description of the problem to be forwarded to the subcontractor/vendor for daily resolution Manage and follow up on all scheduled repairs to ensure the completion and satisfaction of the customer Provide after-hours support for customer-reported emergencies via the "hotline" and security response to all Neal Communities facilities Provide maintenance service on an as-needed basis for Neal Communities facilities, including rented warehouse space Become proficient in data entry into the Warranty System Perform any other duties as directed by management The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills All employees will support the organization's mission and vision by exhibiting the following behaviors: excellence and competence, collaboration and innovation, respect, commitment to our community, accountability, and ownership.
WHAT YOU BRING:
2-3 years of experience in residential construction, warranty service, or customer care within the homebuilding industry Solid understanding of construction practices and the ability to diagnose and resolve home issues Strong communication and customer service skills Excellent organizational skills with the ability to manage multiple requests and follow-ups Comfortable using technology and learning new systems quickly Self-motivated, dependable, and able to work independently in the field PHYSICAL REQUIREMENTS
The ability to lift, carry, push and pull 20/60/100 pounds regularly The ability to move safely over uneven terrain The ability to bend, squat, climb stairs and lift frequently Continuous walking, standing and moving about Repetitive movement of hands, arms and legs Constantly works in outdoor weather conditions Finger dexterity may be required to operate a computer keyboard and calculator
We are an Equal Opportunity Employer and a Drug-Free Workplace Employer.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
WHAT YOU'LL LOVE ABOUT WORKING AT NEAL COMMUNITIES:
The People!
We take tremendous pride in making a positive difference in our team's lives. Our employees are not just an asset to Neal Communities and its customers; they are essential to the success of our business Outstanding Benefits -
Health Care - Medical, Dental, Vision, and Prescription Drug Coverage Excellent Compensation Package Employer Paid Life Insurance Supplemental Insurance Long & Short-Term Disability Insurance 401(K) with Company Matching Contributions PTO & Paid Holidays Employer Paid ID Theft Protection Employee Home Purchase Discount Program Tuition Reimbursement Program Employee Wellness Program Employee Assistance Program (EAP) Pet Insurance Employee Service Awards Vendor Discount Program WHAT YOU'LL DO:
Communicate and work with the Warranty Coordinator daily to ensure that homeowner warranty requests are addressed promptly. Escalate issues to management with complete information/documentation Acquire an understanding of the Neal warranty procedures and customer satisfaction philosophy Be able to identify and manage warranty-related issues for our homeowners. Diagnostic ability and verbal and written communication are required to ensure proper tracking and resolution. This may require lifting, climbing ladders, accessing attics and roofs for inspection, etc Must be well-versed in industry standards and Neal Communities' warranty guidelines, and be able to communicate our warranty policies to our homeowners Provide our customers with the highest level of customer service using the Neal warranty guidelines established in the warranty manual Demonstrate the highest level of customer satisfaction and knowledge as the primary contact for our customers when they have warranty issues The Warranty Representative will supervise items requiring subcontractor/vendor involvement to repair and/or replace. This may include scheduling, follow-up, and repair closure with the sub or vendor Submit all work orders with complete information on work performed and a description of the problem to be forwarded to the subcontractor/vendor for daily resolution Manage and follow up on all scheduled repairs to ensure the completion and satisfaction of the customer Provide after-hours support for customer-reported emergencies via the "hotline" and security response to all Neal Communities facilities Provide maintenance service on an as-needed basis for Neal Communities facilities, including rented warehouse space Become proficient in data entry into the Warranty System Perform any other duties as directed by management The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills All employees will support the organization's mission and vision by exhibiting the following behaviors: excellence and competence, collaboration and innovation, respect, commitment to our community, accountability, and ownership.
WHAT YOU BRING:
2-3 years of experience in residential construction, warranty service, or customer care within the homebuilding industry Solid understanding of construction practices and the ability to diagnose and resolve home issues Strong communication and customer service skills Excellent organizational skills with the ability to manage multiple requests and follow-ups Comfortable using technology and learning new systems quickly Self-motivated, dependable, and able to work independently in the field PHYSICAL REQUIREMENTS
The ability to lift, carry, push and pull 20/60/100 pounds regularly The ability to move safely over uneven terrain The ability to bend, squat, climb stairs and lift frequently Continuous walking, standing and moving about Repetitive movement of hands, arms and legs Constantly works in outdoor weather conditions Finger dexterity may be required to operate a computer keyboard and calculator
We are an Equal Opportunity Employer and a Drug-Free Workplace Employer.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.