Robert Half is hiring: Customer Service Representative in Spartanburg

We are looking for a dedicated Customer Service Representative to join our team in Spartanburg, South Carolina. This is a fast-paced contract position within the manufacturing industry, requiring strong communication skills and the ability to manage multiple tasks efficiently. If you thrive in a dynamic call center environment and excel at providing exceptional customer support, we encourage you to apply.

Responsibilities:
• Respond promptly to inbound calls, addressing customer inquiries and resolving issues with professionalism.
• Deliver excellent customer service by accurately processing data and managing order entries.
• Handle email correspondence to ensure customer concerns are addressed effectively.
• Schedule and confirm appointments while maintaining detailed records of customer interactions.
• Utilize Microsoft Excel and Word to document and organize client information.
• Assist with managing both inbound and outbound calls to meet customer needs.
• Maintain a high level of accuracy during data entry tasks.
• Collaborate with team members to ensure seamless service delivery.
• Adhere to company policies and procedures to ensure quality standards are met.
• Provide feedback on customer experiences to help improve service processes.• Proven experience in a call center or customer service role.
• Strong proficiency in answering inbound calls and maintaining clear and effective communication.
• Familiarity with data entry and email correspondence.
• Ability to manage order entry and scheduling tasks efficiently.
• Proficiency in Microsoft Excel and Word.
• Experience handling inbound and outbound calls.
• Exceptional organizational skills and attention to detail.
• Ability to adapt to a fast-paced work environment.