Lobby Greeter/Ambassador Job at Vacatia in Las Vegas

Lobby Greeter / Ambassador

Vacatia • The Grandview at Las Vegas – Vacation Village Resort

Full-time/Part-time

Base Pay Range: $18.00/yr – $18.00/yr

Job Description:

We are seeking an enthusiastic, friendly, and professional Lobby Greeter / Ambassador to join our team at The Grandview. As the first point of contact for guests entering the property, you will play a pivotal role in providing exceptional customer service, ensuring a positive first impression, and enhancing the guest experience.

Key Responsibilities

• Guest Greeting & Engagement: Warmly welcome guests as they arrive at the lobby, ensuring they feel comfortable and valued. Offer assistance with inquiries, directions, or special requests.
• Information Provider: Provide guests with accurate, up-to-date info about timeshare offerings, amenities, local attractions, and property events.
• Check-in Support: Assist with check-in/check-out, ensuring all guest details are processed quickly and efficiently, and offering guidance on resort features and services.
• Customer Service Excellence: Act as a point of contact throughout guest stays, addressing issues promptly, maintaining a positive and approachable attitude.
• Maintain Lobby Ambiance: Keep lobby tidy, welcoming, and organized; proactive in cleaning, maintenance, restocking supplies.
• Collaborate with Team Members: Work closely with front desk, guest services, sales, and housekeeping to deliver seamless guest experiences.
• Administrative Support: Assist with booking reservations, updating guest records, and managing guest feedback.

Qualifications

• Customer Service Experience: Prior experience in hospitality or timeshare settings is desirable.
• Communication Skills: Strong verbal communication; engaging friendly and professional manner.
• Positive Attitude: Welcoming, approachable demeanor with a genuine desire to assist.
• Detail-Oriented: Ability to manage multiple tasks and stay organized in a fast-paced environment.
• Team Player: Willingness to collaborate and share information to enhance operations.

Working Conditions

• Full-time/Part-time with flexibility for evenings, weekends, holidays.
• On-site training and support provided.

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