Maximus is hiring: Customer Service Representative – Indianapolis, IN in Indiana

Customer Service Representative – Indianapolis, IN

The Customer Service Representative - Eligibility Specialist (ES) is responsible for receiving high volume, often back-to-back, inbound calls about Medicaid, Supplemental Nutrition Assistance Program (SNAP) and Temporary Assistance for Needy Families (TANF) programs. CSRs will assist customers by answering queries, handling complaints and troubleshooting problems in a professional manner, ensuring effective resolution and customer satisfaction. During calls, a Customer Service Rep is expected to also process applications and complete case maintenance activities such as changes to cases in the State eligibility system. Additionally, a CSR should ensure all client service issues are resolved in a timely manner and in accordance with stated policies and procedures.

• Class Start Date: Thursday November 20th, 2025
• Location: Onsite - Indianapolis, IN
• Work Hours: 8:00 AM – 4:30 PM, Mon‑Fri
• Base rate: $18.00/hr
• Career development and promotional opportunities
• Competitive Compensation – Bonuses based on performance included!
• Comprehensive Insurance Coverage – Medical, Dental, Vision, Prescription, HSA, Life, Auto, Home, Renter’s, and Pet insurance options
• Future Planning – 401(k) Retirement Savings plan with company matching
• Paid Time Off Package – PTO, Holidays, extended sick leave, short‑ and long‑term disability coverage
• Holistic Wellness Support – Employee Assistance Program (EAP) resources for physical, emotional, and financial wellness
• Recognition Platform – Acknowledgement and appreciation for outstanding employee contributions
• Tuition Reimbursement – Ongoing education and development funding
• Employee Perks and Discounts – Exclusive employee discounts
• Maximus Wellness Program – Access to wellness resources tailored to employee needs
• Professional Development Opportunities – Training programs, workshops, and conferences

• Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.
• Validate and calculate income, assess eligibility, and manage case referrals.
• Engage regularly with program participants on a daily basis.
• Educate clients on fundamental program services and eligibility prerequisites.
• Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.
• Fulfill additional responsibilities as delegated by Management.

• High school diploma or GED required; 0‑2 years of relevant professional experience required, or equivalent combination of education and experience.
• Proven customer support or Client Service Representative experience strongly preferred.
• Ability to handle complex service inquiries via telephone.
• Strong critical thinking and problem‑solving skills.
• Moderate difficulty assignments requiring judgment and issue resolution.
• Understanding of work implications and ability to recommend solutions.
• Accurate data entry (40 keystrokes/minute), strong interpersonal skills.
• Positive relationship‑building with customers and state eligibility consultants.
• Attention to detail; excellent organizational, verbal, and written communication skills.
• Comfortable in a fast‑paced, deadline‑oriented environment.
• Capable of executing many complex tasks simultaneously.
• Team player with the ability to work independently.
• Ability to remain stationary for an extended period.

• Some college or a college degree.
• 2+ years of relevant professional experience.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information or other legally protected characteristics.

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews—please contact People Operations at applicantaccommodations@maximus.com.