Improzo
Pharma Commercial Engagement Manager (Techno-Functional)
Improzo, Trenton, New Jersey, United States
Overview
Be among the first 25 applicants. About Improzo: Improve + Zoe; meaning Life in Greek. Improzo delivers quality-led commercial analytical solutions to Life Sciences clients. Our team works across commercial data, technology, and operations, collaborating to shape the future with leading Life Sciences clients and peers. We operate under the CARE values framework: Customer-Centric, Adaptive, Respect, and Execution. We CARE! Responsibilities
Client Engagement & Business Analysis: Engage with Commercial, Medical, and IT stakeholders to capture and refine business requirements; assess client data and technology landscape to identify gaps, risks, and opportunities; translate business needs into solution blueprints, functional specifications, and technical requirements; act as the primary liaison between business teams and technical delivery teams. Solution Design & Architecture: Partner with offshore and onshore teams to design scalable data and analytics solutions tailored to pharma commercial use cases; shape solution architecture with a balanced focus on business impact, technical feasibility, and compliance; guide data integration strategies across CRM, sales, marketing, regulatory, and medical systems. Program & Risk Management: Lead program governance by managing timelines, milestones, risks, and dependencies; proactively escalate and resolve delivery risks; track and report program status to client and internal leadership. Communication & Stakeholder Management: Present solutions, roadmaps, and progress updates to senior client stakeholders; build trust-based relationships by understanding pharma commercial operations and data ecosystems; act as a trusted advisor to optimize data-driven decision-making. Collaboration with Technical Teams: Work with data architects, engineers, and analysts (primarily offshore) to ensure requirements are understood and delivered; provide business context and validation during solution development; ensure data pipelines, governance frameworks, and analytics platforms align with client needs. Continuous Improvement & Thought Leadership: Stay current with emerging technologies in pharma data management and analytics (Snowflake, AI/ML, GenAI); recommend best practices for data governance, compliance (HIPAA, GDPR), and security; drive innovation to improve efficiency, data quality, and business impact. Qualifications
Required: Bachelor’s degree in computer science, Data Science, Information Systems, Business, or related field. 10+ years in pharma data/analytics with at least 5 years in a techno-functional or client-facing solution role. Proven ability to translate business requirements into technical designs and vice versa. Strong knowledge of pharma commercial and medical data sources, processes, and systems (CRM, patient services, sales data, marketing automation, etc.). Hands-on understanding of cloud data platforms (Snowflake mandatory; AWS/Azure preferred). Demonstrated expertise in program management, risk management, and stakeholder engagement. Excellent communication, presentation, and relationship-building skills. Preferred Qualifications
Experience with pharmaceutical data standards (HIPAA, GDPR, Sunshine Act, industry-specific compliance). Familiarity with analytics/BI tools (Tableau, Power BI, etc.). Experience with AI/ML or GenAI applications in pharma commercial data ecosystems. Project Management certification (PMP, Agile/Scrum, or equivalent). Key Skills
Business Analysis & Requirement Translation Pharma Commercial & Medical Data Ecosystems Solution Architecture & Cloud Platforms (Snowflake critical) Program/Project & Risk Management Stakeholder Engagement & Communication Data Governance & Compliance Collaboration with Offshore/Global Teams Benefits
Competitive salary and comprehensive benefits. Opportunity to work with leading pharma clients on strategic digital/data programs. Exposure to cutting-edge technologies (Snowflake, AI/ML, GenAI) in life sciences. Growth-oriented, collaborative culture with career advancement opportunities. Seniority level
Mid-Senior level Employment type
Full-time Job function
Business Development and Sales Industries
Technology, Information and Internet Note: Referrals and unrelated job postings have been removed to focus on the role description. This description retains the essential responsibilities, qualifications, and expectations for the Engagement Manager role at Improzo. This posting is not an offer of employment. EEO statements remain applicable.
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Be among the first 25 applicants. About Improzo: Improve + Zoe; meaning Life in Greek. Improzo delivers quality-led commercial analytical solutions to Life Sciences clients. Our team works across commercial data, technology, and operations, collaborating to shape the future with leading Life Sciences clients and peers. We operate under the CARE values framework: Customer-Centric, Adaptive, Respect, and Execution. We CARE! Responsibilities
Client Engagement & Business Analysis: Engage with Commercial, Medical, and IT stakeholders to capture and refine business requirements; assess client data and technology landscape to identify gaps, risks, and opportunities; translate business needs into solution blueprints, functional specifications, and technical requirements; act as the primary liaison between business teams and technical delivery teams. Solution Design & Architecture: Partner with offshore and onshore teams to design scalable data and analytics solutions tailored to pharma commercial use cases; shape solution architecture with a balanced focus on business impact, technical feasibility, and compliance; guide data integration strategies across CRM, sales, marketing, regulatory, and medical systems. Program & Risk Management: Lead program governance by managing timelines, milestones, risks, and dependencies; proactively escalate and resolve delivery risks; track and report program status to client and internal leadership. Communication & Stakeholder Management: Present solutions, roadmaps, and progress updates to senior client stakeholders; build trust-based relationships by understanding pharma commercial operations and data ecosystems; act as a trusted advisor to optimize data-driven decision-making. Collaboration with Technical Teams: Work with data architects, engineers, and analysts (primarily offshore) to ensure requirements are understood and delivered; provide business context and validation during solution development; ensure data pipelines, governance frameworks, and analytics platforms align with client needs. Continuous Improvement & Thought Leadership: Stay current with emerging technologies in pharma data management and analytics (Snowflake, AI/ML, GenAI); recommend best practices for data governance, compliance (HIPAA, GDPR), and security; drive innovation to improve efficiency, data quality, and business impact. Qualifications
Required: Bachelor’s degree in computer science, Data Science, Information Systems, Business, or related field. 10+ years in pharma data/analytics with at least 5 years in a techno-functional or client-facing solution role. Proven ability to translate business requirements into technical designs and vice versa. Strong knowledge of pharma commercial and medical data sources, processes, and systems (CRM, patient services, sales data, marketing automation, etc.). Hands-on understanding of cloud data platforms (Snowflake mandatory; AWS/Azure preferred). Demonstrated expertise in program management, risk management, and stakeholder engagement. Excellent communication, presentation, and relationship-building skills. Preferred Qualifications
Experience with pharmaceutical data standards (HIPAA, GDPR, Sunshine Act, industry-specific compliance). Familiarity with analytics/BI tools (Tableau, Power BI, etc.). Experience with AI/ML or GenAI applications in pharma commercial data ecosystems. Project Management certification (PMP, Agile/Scrum, or equivalent). Key Skills
Business Analysis & Requirement Translation Pharma Commercial & Medical Data Ecosystems Solution Architecture & Cloud Platforms (Snowflake critical) Program/Project & Risk Management Stakeholder Engagement & Communication Data Governance & Compliance Collaboration with Offshore/Global Teams Benefits
Competitive salary and comprehensive benefits. Opportunity to work with leading pharma clients on strategic digital/data programs. Exposure to cutting-edge technologies (Snowflake, AI/ML, GenAI) in life sciences. Growth-oriented, collaborative culture with career advancement opportunities. Seniority level
Mid-Senior level Employment type
Full-time Job function
Business Development and Sales Industries
Technology, Information and Internet Note: Referrals and unrelated job postings have been removed to focus on the role description. This description retains the essential responsibilities, qualifications, and expectations for the Engagement Manager role at Improzo. This posting is not an offer of employment. EEO statements remain applicable.
#J-18808-Ljbffr