Press Ganey
Associate Principal, Patient Experience Consulting
Press Ganey, Chicago, Illinois, United States
Overview
Associate Principal, Patient Experience Consulting at Press Ganey (PG Forsta). The role leads integrated consulting engagements, drives new business development, and serves as a trusted advisor to client executives within the Patient Experience (PX) practice. The team combines healthcare expertise with technology to deliver data-driven solutions that improve performance and elevate the human experience. Key Responsibilities
Lead strategic consulting engagements with a focus on patient experience transformation. Influence and advise client C-suite leaders, facilitating resolutions and driving innovation. Develop and execute engagement strategies aligned with client goals and expectations. Manage multiple priorities and fast-paced deliverables across client projects. Oversee development of client-facing reports, presentations, and recommendations. Connect and align Press Ganey products and methodologies across service lines. Expand relationships within client organizations and identify opportunities for future work. Mentor and delegate to team members, fostering growth and collaboration. Lead scope development and pricing for new engagements. Present at industry events and contribute to external content development. What You Bring
Experience: 10+ years in healthcare, with direct oversight of patient experience initiatives; consulting experience preferred. Education: Bachelor’s degree required; Master’s degree preferred. Skills: Strong conceptual, quantitative, and qualitative analytical abilities; Advanced proficiency in Microsoft Office (PowerPoint and Excel); Exceptional communication, facilitation, and presentation skills; Proven ability to influence executive stakeholders and drive strategic outcomes; Deep understanding of healthcare industry trends and market dynamics. Work Arrangement
This role can be remote (work from home) in the U.S. or based in our Chicago, Boston, or South Bend hubs. If in-office, we follow a hybrid model—Tuesdays through Thursdays in-office, with flexibility to work from home on other days and adjusted when traveling. Compensation & Benefits
The expected base salary range for this position is $145,000 – $230,000. Salary offers are based on factors including skills, experience, education, and certifications, with market considerations. In addition to base salary, a discretionary bonus or commission may be offered based on results. We also provide a competitive benefits package. All information is kept confidential according to EEO guidelines. EEO & Privacy
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer. We do not discriminate on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected classes. Pay transparency notice and privacy policy available at Press Ganey. Additional Information
Other job postings and location-based salary data are listed for context. This description does not constitute a contract or guarantee of employment.
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Associate Principal, Patient Experience Consulting at Press Ganey (PG Forsta). The role leads integrated consulting engagements, drives new business development, and serves as a trusted advisor to client executives within the Patient Experience (PX) practice. The team combines healthcare expertise with technology to deliver data-driven solutions that improve performance and elevate the human experience. Key Responsibilities
Lead strategic consulting engagements with a focus on patient experience transformation. Influence and advise client C-suite leaders, facilitating resolutions and driving innovation. Develop and execute engagement strategies aligned with client goals and expectations. Manage multiple priorities and fast-paced deliverables across client projects. Oversee development of client-facing reports, presentations, and recommendations. Connect and align Press Ganey products and methodologies across service lines. Expand relationships within client organizations and identify opportunities for future work. Mentor and delegate to team members, fostering growth and collaboration. Lead scope development and pricing for new engagements. Present at industry events and contribute to external content development. What You Bring
Experience: 10+ years in healthcare, with direct oversight of patient experience initiatives; consulting experience preferred. Education: Bachelor’s degree required; Master’s degree preferred. Skills: Strong conceptual, quantitative, and qualitative analytical abilities; Advanced proficiency in Microsoft Office (PowerPoint and Excel); Exceptional communication, facilitation, and presentation skills; Proven ability to influence executive stakeholders and drive strategic outcomes; Deep understanding of healthcare industry trends and market dynamics. Work Arrangement
This role can be remote (work from home) in the U.S. or based in our Chicago, Boston, or South Bend hubs. If in-office, we follow a hybrid model—Tuesdays through Thursdays in-office, with flexibility to work from home on other days and adjusted when traveling. Compensation & Benefits
The expected base salary range for this position is $145,000 – $230,000. Salary offers are based on factors including skills, experience, education, and certifications, with market considerations. In addition to base salary, a discretionary bonus or commission may be offered based on results. We also provide a competitive benefits package. All information is kept confidential according to EEO guidelines. EEO & Privacy
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer. We do not discriminate on race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or other protected classes. Pay transparency notice and privacy policy available at Press Ganey. Additional Information
Other job postings and location-based salary data are listed for context. This description does not constitute a contract or guarantee of employment.
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