Genesys
Overview
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Responsibilities
Cultivate business development opportunities and drive revenue within a specified region or list of named accounts by developing strategic business plans.
Design and communicate persuasive content to capture the attention of our customers.
Understand key business challenges and required outcomes for customers and effectively articulate the value proposition of the Genesys solution.
Meet and exceed all quarterly and annual financial targets.
Align with other functions through the customer buying cycle – from contacting the customer through the retain and grow phases, alongside the other functions involved (AE, SDR, SC).
Maintain extensive knowledge of current market conditions and customer buying strategies to negotiate and close business deals.
Ensure 100% customer satisfaction and retention.
Identify and foster strong, long-lasting customer relationships including trusted advisor relationships with key customer stakeholders and executive sponsors.
Ensure our solutions are delivered timely and successfully according to customer needs and objectives.
Ensure customers are continuously updated on all the latest Genesys offerings.
Experience we\'re looking for (Qualifications)
Successful sales track record within a SaaS organization preferably on the capability’s offerings side (customer management ecosystem vs. pre-sales).
Experience selling on prem to cloud transitions to drive revenue and market share.
Previous experience in CCaaS or CX industry.
5-7+ years of sales experience in cloud or SaaS-based software sales in a customer-centric organization.
Working within or strong understanding of Professional Services is preferred.
Strong account planning and management skills, including mature negotiation skills.
Proven experience in communicating and presenting to executives and stakeholders at different levels.
Proven ability to increase your pipeline within current customers as well as net new logos.
Proven ability to lead complex sales cycles with a successful revenue attainment track record.
Ability to travel up to 50%.
Location Fully remote within the East Region of the US
Compensation $122,100.00 - $226,900.00
This role has a market-competitive salary with an anticipated base compensation range listed above. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
Benefits
Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. To learn more, visit www.genesys.com.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
Equal Opportunity Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Seniority level Director
Employment type Full-time
Job function
Business Development and Sales
Industries
IT Services and IT Consulting and Software Development
Referrals increase your chances of interviewing at Genesys by 2x
Get notified about new Engagement Director jobs in
New York, United States .
#J-18808-Ljbffr
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Responsibilities
Cultivate business development opportunities and drive revenue within a specified region or list of named accounts by developing strategic business plans.
Design and communicate persuasive content to capture the attention of our customers.
Understand key business challenges and required outcomes for customers and effectively articulate the value proposition of the Genesys solution.
Meet and exceed all quarterly and annual financial targets.
Align with other functions through the customer buying cycle – from contacting the customer through the retain and grow phases, alongside the other functions involved (AE, SDR, SC).
Maintain extensive knowledge of current market conditions and customer buying strategies to negotiate and close business deals.
Ensure 100% customer satisfaction and retention.
Identify and foster strong, long-lasting customer relationships including trusted advisor relationships with key customer stakeholders and executive sponsors.
Ensure our solutions are delivered timely and successfully according to customer needs and objectives.
Ensure customers are continuously updated on all the latest Genesys offerings.
Experience we\'re looking for (Qualifications)
Successful sales track record within a SaaS organization preferably on the capability’s offerings side (customer management ecosystem vs. pre-sales).
Experience selling on prem to cloud transitions to drive revenue and market share.
Previous experience in CCaaS or CX industry.
5-7+ years of sales experience in cloud or SaaS-based software sales in a customer-centric organization.
Working within or strong understanding of Professional Services is preferred.
Strong account planning and management skills, including mature negotiation skills.
Proven experience in communicating and presenting to executives and stakeholders at different levels.
Proven ability to increase your pipeline within current customers as well as net new logos.
Proven ability to lead complex sales cycles with a successful revenue attainment track record.
Ability to travel up to 50%.
Location Fully remote within the East Region of the US
Compensation $122,100.00 - $226,900.00
This role has a market-competitive salary with an anticipated base compensation range listed above. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
Benefits
Medical, Dental, and Vision Insurance
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
About Genesys Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. To learn more, visit www.genesys.com.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
Equal Opportunity Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Seniority level Director
Employment type Full-time
Job function
Business Development and Sales
Industries
IT Services and IT Consulting and Software Development
Referrals increase your chances of interviewing at Genesys by 2x
Get notified about new Engagement Director jobs in
New York, United States .
#J-18808-Ljbffr