EXPRESS
Overview
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style for work, everyday, or special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Customers experience the brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com. Responsibilities
Express is seeking a Retail Sales Leader to join our team. The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers. Assist in developing and motivating associates to maximize sales potential. Provide in-the-moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards. Partner with Store Management to provide feedback on associate performance. Assist in training associates on store operations, product, policy, and procedures. Execute action plans that optimize results and execute all aspects of daily store operations. Ensure appropriate associate coverage to create a great customer experience. Oversee and authorize the checkout experience. Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store. Monitor and analyze the customer service provided by team members. Build an effective schedule with the right associate in the right place at the right time. Promote and support an environment focused on delivering great in-store customer experiences. Effectively resolves customer service issues to a positive outcome and lead by example with our customer experience model. Display expert knowledge of product, company policies, promotions, loyalty programs. Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc. Other essential functions may occur as directed by your supervisor. Required Experience & Qualifications
Education: High School or Equivalent Years of Experience: 1 Proficient in use of technology (iPad, registers) Meets defined availability criteria, including nights, weekends and non-business hours Meets physical requirements Critical Skills & Attributes
Previous retail experience preferred Ability to effectively communicate with customers, peers and supervisors Demonstrated sales accountability Demonstrated collaborative skills and ability to work well with a team Ability to multitask and handle multiple customers and/or processes at once Benefits And Compensation
PHOENIX offers a range of benefits to help protect full-time associates’ health and long-term financial security including medical, pharmacy, dental and vision coverage; 401(k) and Roth 401(k) with Company match; merchandise discount; paid time off; and parental leave for new moms and dads. For part-time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage and may be eligible for paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Part-time associates may also receive an Express merchandise discount and participate in incentive programs and voluntary benefits. Pay range: $18.50 - $25.35 per hour. Actual compensation offered depends on location, education, skills and experience. Equity and equal opportunity: PHOENIX is an equal opportunity employer and does not discriminate in recruitment, hiring or any other terms and conditions of employment on the basis of protected characteristics. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search or apply for a job, please call 1-800-964-9793 or email AssociateRelations@Express.com.
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PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style for work, everyday, or special occasions. Bonobos is a menswear brand known for exceptional fit and a personalized, innovative retail model. Customers experience the brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com. Responsibilities
Express is seeking a Retail Sales Leader to join our team. The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers. Assist in developing and motivating associates to maximize sales potential. Provide in-the-moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management and execution of standards. Partner with Store Management to provide feedback on associate performance. Assist in training associates on store operations, product, policy, and procedures. Execute action plans that optimize results and execute all aspects of daily store operations. Ensure appropriate associate coverage to create a great customer experience. Oversee and authorize the checkout experience. Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store. Monitor and analyze the customer service provided by team members. Build an effective schedule with the right associate in the right place at the right time. Promote and support an environment focused on delivering great in-store customer experiences. Effectively resolves customer service issues to a positive outcome and lead by example with our customer experience model. Display expert knowledge of product, company policies, promotions, loyalty programs. Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc. Other essential functions may occur as directed by your supervisor. Required Experience & Qualifications
Education: High School or Equivalent Years of Experience: 1 Proficient in use of technology (iPad, registers) Meets defined availability criteria, including nights, weekends and non-business hours Meets physical requirements Critical Skills & Attributes
Previous retail experience preferred Ability to effectively communicate with customers, peers and supervisors Demonstrated sales accountability Demonstrated collaborative skills and ability to work well with a team Ability to multitask and handle multiple customers and/or processes at once Benefits And Compensation
PHOENIX offers a range of benefits to help protect full-time associates’ health and long-term financial security including medical, pharmacy, dental and vision coverage; 401(k) and Roth 401(k) with Company match; merchandise discount; paid time off; and parental leave for new moms and dads. For part-time associates, PHOENIX partners with LIG Solutions to help obtain individual insurance coverage and may be eligible for paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match. Part-time associates may also receive an Express merchandise discount and participate in incentive programs and voluntary benefits. Pay range: $18.50 - $25.35 per hour. Actual compensation offered depends on location, education, skills and experience. Equity and equal opportunity: PHOENIX is an equal opportunity employer and does not discriminate in recruitment, hiring or any other terms and conditions of employment on the basis of protected characteristics. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search or apply for a job, please call 1-800-964-9793 or email AssociateRelations@Express.com.
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