Perkins Management Services Company
Chick Fil A Director of Operations
Perkins Management Services Company, Washington, District of Columbia, us, 20022
Overview
Perkins Management, a Chick-fil-A franchisee, is looking for a designated CFA Director of Operations. Chick-fil-A is a customer-first, service-driven organization known for its commitment to excellence in food quality, hospitality, and leadership development. As one of the most beloved quick-service restaurant brands, we strive to serve our customers, team members, and communities with care and integrity. The
Director of Operations
will play a critical leadership role in driving operational excellence, developing high-performance teams, and ensuring a remarkable guest experience. This position requires a strategic thinker with a passion for servant leadership, continuous improvement, and business growth. Responsibilities
Leadership & Culture: Champion Perkins Management and Chick-fil-A’s mission and core values in all aspects of restaurant operations. Leadership & Culture: Foster a positive and accountable team culture focused on servant leadership and personal growth. Leadership & Culture: Lead, coach, and develop Operations Leaders, Shift Leaders, and Team Members. Operational Excellence: Ensure consistent execution of Chick-fil-A standards in food safety, cleanliness, speed of service, and hospitality. Operational Excellence: Analyze operational data to improve throughput, quality, and profitability. Operational Excellence: Oversee daily operations and implement systems that drive efficiency and sustainability. Team Development: Lead hiring, onboarding, and performance management processes in collaboration with HR or Talent Team. Team Development: Develop training programs that enhance operational skills and leadership capabilities. Team Development: Support succession planning and career pathing for team members at all levels. Financial & Strategic Planning: Partner with the Owner/Operator to set goals and implement strategies that achieve financial targets. Financial & Strategic Planning: Monitor labor costs, food costs, and other key performance indicators (KPIs). Financial & Strategic Planning: Forecast staffing needs and manage scheduling to optimize productivity. Customer Experience: Set the standard for exceptional customer service and guest satisfaction. Customer Experience: Respond to customer feedback and resolve escalated concerns with empathy and urgency. Customer Experience: Collaborate with Marketing to support local brand initiatives and community outreach. Qualifications
Minimum of 5–7 years of experience in multi-unit or high-volume restaurant leadership. Chick-fil-A experience preferred but not required. Proven track record of developing teams and improving operational outcomes. Strong business acumen and understanding of restaurant financials. Excellent communication, organizational, and interpersonal skills. Bachelor’s degree in Business, Hospitality, or related field preferred. Passionate about servant leadership and developing others. What We Offer
Competitive salary and performance-based bonuses Comprehensive health benefits (if applicable) Paid time off and holidays Leadership development opportunities A values-driven work culture and meaningful career growth
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Perkins Management, a Chick-fil-A franchisee, is looking for a designated CFA Director of Operations. Chick-fil-A is a customer-first, service-driven organization known for its commitment to excellence in food quality, hospitality, and leadership development. As one of the most beloved quick-service restaurant brands, we strive to serve our customers, team members, and communities with care and integrity. The
Director of Operations
will play a critical leadership role in driving operational excellence, developing high-performance teams, and ensuring a remarkable guest experience. This position requires a strategic thinker with a passion for servant leadership, continuous improvement, and business growth. Responsibilities
Leadership & Culture: Champion Perkins Management and Chick-fil-A’s mission and core values in all aspects of restaurant operations. Leadership & Culture: Foster a positive and accountable team culture focused on servant leadership and personal growth. Leadership & Culture: Lead, coach, and develop Operations Leaders, Shift Leaders, and Team Members. Operational Excellence: Ensure consistent execution of Chick-fil-A standards in food safety, cleanliness, speed of service, and hospitality. Operational Excellence: Analyze operational data to improve throughput, quality, and profitability. Operational Excellence: Oversee daily operations and implement systems that drive efficiency and sustainability. Team Development: Lead hiring, onboarding, and performance management processes in collaboration with HR or Talent Team. Team Development: Develop training programs that enhance operational skills and leadership capabilities. Team Development: Support succession planning and career pathing for team members at all levels. Financial & Strategic Planning: Partner with the Owner/Operator to set goals and implement strategies that achieve financial targets. Financial & Strategic Planning: Monitor labor costs, food costs, and other key performance indicators (KPIs). Financial & Strategic Planning: Forecast staffing needs and manage scheduling to optimize productivity. Customer Experience: Set the standard for exceptional customer service and guest satisfaction. Customer Experience: Respond to customer feedback and resolve escalated concerns with empathy and urgency. Customer Experience: Collaborate with Marketing to support local brand initiatives and community outreach. Qualifications
Minimum of 5–7 years of experience in multi-unit or high-volume restaurant leadership. Chick-fil-A experience preferred but not required. Proven track record of developing teams and improving operational outcomes. Strong business acumen and understanding of restaurant financials. Excellent communication, organizational, and interpersonal skills. Bachelor’s degree in Business, Hospitality, or related field preferred. Passionate about servant leadership and developing others. What We Offer
Competitive salary and performance-based bonuses Comprehensive health benefits (if applicable) Paid time off and holidays Leadership development opportunities A values-driven work culture and meaningful career growth
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