Intuit
Overview
Intuit’s Expert Network is the driving force behind Intuit’s AI-powered human-enabled services and product support for consumers and small businesses, which enables service revenue as part of Big Bet 2: Connecting people to Experts. Our vision is to become the Expert Network of Choice for all professionals. We are seeking a highly skilled and innovative Senior Staff Product Manager responsible for revolutionizing and delivering our vision of an AI-led “done-for-me world” for our Experts across the entire end-to-end experience, including onboarding, training, workflows, and processes. The ideal candidate will have a proven track record of delivering AI and other breakthrough technology at scale in close partnership with data scientists, designers, engineers, program managers, and senior leadership. You have demonstrated excellence in the core skills of PM, from deep customer empathy (the Heart), and strong analytical and data skills (the Brain), to rallying a team and an organization around the most important priorities (the Muscle). You will join a collaborative and dynamic team of world-class product managers and cross-functional partners who are shaping a critical component of Intuit’s next phase of growth. If you are passionate about solving customer problems and thrive in a role where people, processes, and AI-driven technology fuel growth and innovation, we want to hear from you. Responsibilities
Conceptualize, identify, and spearhead opportunities to deploy Intuit Assist and other AI capabilities at key touch points of the expert journey to accelerate growth and efficiency of services across Intuit products. Translate opportunities into a roadmap with strategies and tactics, provide clear prioritization using quantitative and qualitative measures, and drive alignment across stakeholders, including defining a small set of critical KPIs that measure the right outcomes. Create clear requirements that inspire cross-functional partners to conceptualize and ship experiences where humans and tech work effortlessly and seamlessly to delight customers. Hone the practice of iterating post-feature release to maximize expert adoption, including seeking the voice of the expert and continuously improving. Apply a structured problem-solving approach, including data and pattern analysis to spot new trends; turn insights into recommendations for experience and process improvements and efficiency gains. Raise the bar through continuous learning and sharing of learnings on AI/ML and related technologies. Maintain an outside-in view by staying up-to-date on industry trends and best practices related to integrating AI/Gen AI models into network operations. Qualifications
8+ years of experience in product management, including experience implementing AI solutions. A background in product management with demonstrated ability to listen to and work with customers and partners to identify opportunities and convert them into visions, strategies, roadmaps, and priorities. Demonstrated ability to use a structured, data-backed approach to prioritization and decision-making. Proven track record of inspiring cross-functional teams to ship innovations that drive significant results. Excellent collaboration and communication skills, with experience leading execution and influencing across cross-functional teams and stakeholders. Demonstrable technical depth and curiosity in SaaS software development, including reading architecture and engaging with engineering and architecture teams. AI/ML expertise/experience a plus. Platform product management expertise is also a plus. Experience with Agile development and methodologies. Undergraduate degree required; computer science preferred; MBA is a plus; equivalent experience will be considered. Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Product Management and Marketing Industries: Software Development San Diego, CA • $145,000.00-$160,000.00 We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Intuit’s Expert Network is the driving force behind Intuit’s AI-powered human-enabled services and product support for consumers and small businesses, which enables service revenue as part of Big Bet 2: Connecting people to Experts. Our vision is to become the Expert Network of Choice for all professionals. We are seeking a highly skilled and innovative Senior Staff Product Manager responsible for revolutionizing and delivering our vision of an AI-led “done-for-me world” for our Experts across the entire end-to-end experience, including onboarding, training, workflows, and processes. The ideal candidate will have a proven track record of delivering AI and other breakthrough technology at scale in close partnership with data scientists, designers, engineers, program managers, and senior leadership. You have demonstrated excellence in the core skills of PM, from deep customer empathy (the Heart), and strong analytical and data skills (the Brain), to rallying a team and an organization around the most important priorities (the Muscle). You will join a collaborative and dynamic team of world-class product managers and cross-functional partners who are shaping a critical component of Intuit’s next phase of growth. If you are passionate about solving customer problems and thrive in a role where people, processes, and AI-driven technology fuel growth and innovation, we want to hear from you. Responsibilities
Conceptualize, identify, and spearhead opportunities to deploy Intuit Assist and other AI capabilities at key touch points of the expert journey to accelerate growth and efficiency of services across Intuit products. Translate opportunities into a roadmap with strategies and tactics, provide clear prioritization using quantitative and qualitative measures, and drive alignment across stakeholders, including defining a small set of critical KPIs that measure the right outcomes. Create clear requirements that inspire cross-functional partners to conceptualize and ship experiences where humans and tech work effortlessly and seamlessly to delight customers. Hone the practice of iterating post-feature release to maximize expert adoption, including seeking the voice of the expert and continuously improving. Apply a structured problem-solving approach, including data and pattern analysis to spot new trends; turn insights into recommendations for experience and process improvements and efficiency gains. Raise the bar through continuous learning and sharing of learnings on AI/ML and related technologies. Maintain an outside-in view by staying up-to-date on industry trends and best practices related to integrating AI/Gen AI models into network operations. Qualifications
8+ years of experience in product management, including experience implementing AI solutions. A background in product management with demonstrated ability to listen to and work with customers and partners to identify opportunities and convert them into visions, strategies, roadmaps, and priorities. Demonstrated ability to use a structured, data-backed approach to prioritization and decision-making. Proven track record of inspiring cross-functional teams to ship innovations that drive significant results. Excellent collaboration and communication skills, with experience leading execution and influencing across cross-functional teams and stakeholders. Demonstrable technical depth and curiosity in SaaS software development, including reading architecture and engaging with engineering and architecture teams. AI/ML expertise/experience a plus. Platform product management expertise is also a plus. Experience with Agile development and methodologies. Undergraduate degree required; computer science preferred; MBA is a plus; equivalent experience will be considered. Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Product Management and Marketing Industries: Software Development San Diego, CA • $145,000.00-$160,000.00 We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr