ZEISS Group
Field Service Engineer II Ranger/Traveler
ZEISS Group, San Francisco, California, United States, 94199
Overview
Field Service Engineer II Ranger/Traveler at ZEISS Group. The Field Support Engineer II operates as a mobile technical specialist with significant travel requirements, installing, repairing, upgrading and performing preventative maintenance on Carl Zeiss Meditec instrumentation across multiple territories nationwide. This role requires continuous travel to customer locations throughout the United States, representing Carl Zeiss Meditec with the highest level of professionalism while achieving exceptional customer satisfaction. The position demands complete mobility and flexibility, with responsibility for all company-issued property (inventory, tools, diagnostic equipment, vehicle, etc.) while operating from various field locations in accordance with company policies. Maintains professional communication with teams, customers, management, Sales and Technical Support while working remotely from customer sites.
Responsibilities
Mobile Service Delivery: Diagnose and repair designated products across multiple service territories through continuous travel, including preventative maintenance, installations and upgrades per training, manuals and Carl Zeiss Meditec guidelines.
Dynamic Territory Management: Schedule, verify and/or modify customer visits across extensive geographic regions, traveling to assess customers' needs.
Remote Documentation: Complete and submit field service reports on a daily basis from various customer locations according to procedures documented in the Field Service reference database.
Travel Expense Management: Complete and submit comprehensive weekly expense reports following Carl Zeiss Meditec policies and procedures.
Mobile Inventory Management: Maintain spare parts inventory while traveling, ensuring proper storage and transportation according to company guidelines.
Territory Growth Through Travel: Support revenue growth through promotion and retention of service agreements across multiple markets through continuous customer visits.
Professional Customer Interface: Interface with customers across diverse geographic locations in a professional, pleasant and calm demeanor while adapting to various regional business cultures.
Mobile Training Delivery: Instruct customers on operation and maintenance of equipment at locations throughout assigned territories.
Qualifications
Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service with demonstrated travel experience.
BS in Electronics, Engineering, or Computer Technology and related fields preferred.
A+ and Net+ certification preferred.
Proven ability to work effectively while traveling 100% of the time with excellent adaptation skills for various environments.
Ability to think through difficult customer issues and generate satisfactory customer satisfaction results while operating independently in remote locations.
Must be self-directed, able to work independently with limited management oversight across multiple time zones and geographic regions.
Must have excellent verbal and written communication skills for remote collaboration and diverse customer interactions.
Must have strong computer skills and proficiency with mobile technology and remote access systems.
Must be able to pass required training to service fine mechanics and optics.
Advanced project and time management skills for coordinating multiple territories and travel logistics.
Valid passport required for international travel.
Special Demands
CRITICAL REQUIREMENT: Significant travel with no home office or fixed location.
Continuous overnight travel by automobile and air across assigned territories and beyond.
Travel extensively in the US and internationally for training, meetings, exhibit support, and coverage across multiple territories with no home base.
The FSE must be able to obtain sufficient credit to cover substantial incurred business expenses reimbursed upon expense submission and approval.
Continuous travel with an average of 6-8 hours driving and/or flying per day. Must have a valid driver's license and exemplary driving record.
Comfort with extended periods away from home and ability to adapt to various accommodations and working conditions.
Occasionally lift up to 50 pounds and navigate airports, customer sites, and travel situations.
Fifty percent of the average workday spent standing, walking, or traveling.
Flexibility for weekend and holiday travel as customer needs require.
Physical stamina required for continuous travel and varying work environments.
Benefits and Compensation
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
Hourly pay range: $32.00 - $40.00. This position is eligible for a Performance Bonus.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer Your ZEISS Recruiting Team Tina Eilerman
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
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Field Service Engineer II Ranger/Traveler at ZEISS Group. The Field Support Engineer II operates as a mobile technical specialist with significant travel requirements, installing, repairing, upgrading and performing preventative maintenance on Carl Zeiss Meditec instrumentation across multiple territories nationwide. This role requires continuous travel to customer locations throughout the United States, representing Carl Zeiss Meditec with the highest level of professionalism while achieving exceptional customer satisfaction. The position demands complete mobility and flexibility, with responsibility for all company-issued property (inventory, tools, diagnostic equipment, vehicle, etc.) while operating from various field locations in accordance with company policies. Maintains professional communication with teams, customers, management, Sales and Technical Support while working remotely from customer sites.
Responsibilities
Mobile Service Delivery: Diagnose and repair designated products across multiple service territories through continuous travel, including preventative maintenance, installations and upgrades per training, manuals and Carl Zeiss Meditec guidelines.
Dynamic Territory Management: Schedule, verify and/or modify customer visits across extensive geographic regions, traveling to assess customers' needs.
Remote Documentation: Complete and submit field service reports on a daily basis from various customer locations according to procedures documented in the Field Service reference database.
Travel Expense Management: Complete and submit comprehensive weekly expense reports following Carl Zeiss Meditec policies and procedures.
Mobile Inventory Management: Maintain spare parts inventory while traveling, ensuring proper storage and transportation according to company guidelines.
Territory Growth Through Travel: Support revenue growth through promotion and retention of service agreements across multiple markets through continuous customer visits.
Professional Customer Interface: Interface with customers across diverse geographic locations in a professional, pleasant and calm demeanor while adapting to various regional business cultures.
Mobile Training Delivery: Instruct customers on operation and maintenance of equipment at locations throughout assigned territories.
Qualifications
Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service with demonstrated travel experience.
BS in Electronics, Engineering, or Computer Technology and related fields preferred.
A+ and Net+ certification preferred.
Proven ability to work effectively while traveling 100% of the time with excellent adaptation skills for various environments.
Ability to think through difficult customer issues and generate satisfactory customer satisfaction results while operating independently in remote locations.
Must be self-directed, able to work independently with limited management oversight across multiple time zones and geographic regions.
Must have excellent verbal and written communication skills for remote collaboration and diverse customer interactions.
Must have strong computer skills and proficiency with mobile technology and remote access systems.
Must be able to pass required training to service fine mechanics and optics.
Advanced project and time management skills for coordinating multiple territories and travel logistics.
Valid passport required for international travel.
Special Demands
CRITICAL REQUIREMENT: Significant travel with no home office or fixed location.
Continuous overnight travel by automobile and air across assigned territories and beyond.
Travel extensively in the US and internationally for training, meetings, exhibit support, and coverage across multiple territories with no home base.
The FSE must be able to obtain sufficient credit to cover substantial incurred business expenses reimbursed upon expense submission and approval.
Continuous travel with an average of 6-8 hours driving and/or flying per day. Must have a valid driver's license and exemplary driving record.
Comfort with extended periods away from home and ability to adapt to various accommodations and working conditions.
Occasionally lift up to 50 pounds and navigate airports, customer sites, and travel situations.
Fifty percent of the average workday spent standing, walking, or traveling.
Flexibility for weekend and holiday travel as customer needs require.
Physical stamina required for continuous travel and varying work environments.
Benefits and Compensation
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
Hourly pay range: $32.00 - $40.00. This position is eligible for a Performance Bonus.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer Your ZEISS Recruiting Team Tina Eilerman
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
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