Koalafi
Overview
At Koalafi, we offer flexible, transparent, and inclusive payment options to help customers purchase big-ticket items and to support our merchant partners across furniture, appliances, automotive, and e-commerce. We are looking for a
Vice President of Account Management
to design and lead a best-in-class organization that drives retention, expansion, and long-term partnership value across our merchant portfolio. This is a unique opportunity to build and scale Koalafi's Account Management function from the ground up—spanning large enterprise partners to SMB merchants. What You'll Do
Strategic Leadership: Design and lead Koalafi's centralized Account Management organization covering Enterprise, Mid-Market, and SMB segments. Establish AM as a core driver of growth, responsible for retention, expansion, renewals, and executive advocacy. Build and execute scalable frameworks, playbooks, and coverage models to support measurable outcomes. Partner with Sales, Product, Marketing, and Operations to ensure merchant insights directly shape company strategy. Growth, Retention, and Expansion: Drive increases in originations from existing accounts and expansion of partnerships. Develop structured, data-driven success plans tied to merchant business outcomes. Lead renewal and expansion forecasting processes to identify opportunities and proactively manage risk. Establish cadence of high-impact executive reviews and QBRs focused on growth strategy. Define key metrics and annual sales quotas to drive profitable growth in existing partner relationships. Operational Excellence & Scale
Implement scalable lifecycle management across onboarding, adoption, and renewal. Identify and capitalize on emerging market opportunities by developing strategic initiatives that expand client relationships and drive revenue growth. Introduce automation, digital tools, and self-service dashboards to extend reach and efficiency. Build and lead Voice of the Customer system, including a Merchant Advisory Board, to translate partner feedback into action. Create insights reporting that informs cross-functional prioritization and roadmap planning. Team Leadership & Development
Build, coach, and grow a high-performing Account Management team that blends sales, strategy, and operational expertise. Establish compensation plans, KPIs, and processes that drive accountability and performance. Foster a culture of partnership, insight, and impact where Account Managers sell the future and drive results. Implement sales framework for the Account Management team that blends commercial acumen with deep operational understanding to ensure merchants succeed post-onboarding. What We're Looking For
10+ years of experience in Account Management, Client Success, or Strategic Partnerships, with 5+ years in senior leadership. A data-driven operator with strong analytical instincts—able to translate performance trends, partner data, and customer insights into actionable strategies and measurable growth. Proven success in building, scaling, and leading high-performing Account Management functions with a track record of exceeding retention, expansion, and revenue goals. Proven ability to drive growth and operational excellence across B2B or platform-based partnerships (fintech, SaaS, or payments experience ideal). Strategic and operational depth—able to design systems, metrics, and playbooks that scale. Ability to leverage analytics, automation, and digital engagement to amplify AM efficiency and impact. Exceptional communication and relationship-building skills with executives and partners. A builder's mindset—energized by designing teams, processes, and strategies that create lasting value. Location: Arlington, VA, Richmond, VA or Remote Why Koalafi
Koalafi offers opportunities to tackle exciting challenges every day in a culture of innovation, trust, and ownership. You’ll have chances to grow, build relationships, and drive projects that help people get what they need. Benefits
Comprehensive medical, dental, and vision coverage 20 PTO days + 11 paid holidays 401(k) retirement with company matching Student Loan & Tuition Reimbursement Commuter assistance Parental leave (maternal + paternal) Inclusion and Associate Engagement Programs Who we are & what we value
We focus on what's most important We set clear expectations and deliver We embrace challenges to reach our full potential We ask, "How can this be better?" We move fast together
#J-18808-Ljbffr
At Koalafi, we offer flexible, transparent, and inclusive payment options to help customers purchase big-ticket items and to support our merchant partners across furniture, appliances, automotive, and e-commerce. We are looking for a
Vice President of Account Management
to design and lead a best-in-class organization that drives retention, expansion, and long-term partnership value across our merchant portfolio. This is a unique opportunity to build and scale Koalafi's Account Management function from the ground up—spanning large enterprise partners to SMB merchants. What You'll Do
Strategic Leadership: Design and lead Koalafi's centralized Account Management organization covering Enterprise, Mid-Market, and SMB segments. Establish AM as a core driver of growth, responsible for retention, expansion, renewals, and executive advocacy. Build and execute scalable frameworks, playbooks, and coverage models to support measurable outcomes. Partner with Sales, Product, Marketing, and Operations to ensure merchant insights directly shape company strategy. Growth, Retention, and Expansion: Drive increases in originations from existing accounts and expansion of partnerships. Develop structured, data-driven success plans tied to merchant business outcomes. Lead renewal and expansion forecasting processes to identify opportunities and proactively manage risk. Establish cadence of high-impact executive reviews and QBRs focused on growth strategy. Define key metrics and annual sales quotas to drive profitable growth in existing partner relationships. Operational Excellence & Scale
Implement scalable lifecycle management across onboarding, adoption, and renewal. Identify and capitalize on emerging market opportunities by developing strategic initiatives that expand client relationships and drive revenue growth. Introduce automation, digital tools, and self-service dashboards to extend reach and efficiency. Build and lead Voice of the Customer system, including a Merchant Advisory Board, to translate partner feedback into action. Create insights reporting that informs cross-functional prioritization and roadmap planning. Team Leadership & Development
Build, coach, and grow a high-performing Account Management team that blends sales, strategy, and operational expertise. Establish compensation plans, KPIs, and processes that drive accountability and performance. Foster a culture of partnership, insight, and impact where Account Managers sell the future and drive results. Implement sales framework for the Account Management team that blends commercial acumen with deep operational understanding to ensure merchants succeed post-onboarding. What We're Looking For
10+ years of experience in Account Management, Client Success, or Strategic Partnerships, with 5+ years in senior leadership. A data-driven operator with strong analytical instincts—able to translate performance trends, partner data, and customer insights into actionable strategies and measurable growth. Proven success in building, scaling, and leading high-performing Account Management functions with a track record of exceeding retention, expansion, and revenue goals. Proven ability to drive growth and operational excellence across B2B or platform-based partnerships (fintech, SaaS, or payments experience ideal). Strategic and operational depth—able to design systems, metrics, and playbooks that scale. Ability to leverage analytics, automation, and digital engagement to amplify AM efficiency and impact. Exceptional communication and relationship-building skills with executives and partners. A builder's mindset—energized by designing teams, processes, and strategies that create lasting value. Location: Arlington, VA, Richmond, VA or Remote Why Koalafi
Koalafi offers opportunities to tackle exciting challenges every day in a culture of innovation, trust, and ownership. You’ll have chances to grow, build relationships, and drive projects that help people get what they need. Benefits
Comprehensive medical, dental, and vision coverage 20 PTO days + 11 paid holidays 401(k) retirement with company matching Student Loan & Tuition Reimbursement Commuter assistance Parental leave (maternal + paternal) Inclusion and Associate Engagement Programs Who we are & what we value
We focus on what's most important We set clear expectations and deliver We embrace challenges to reach our full potential We ask, "How can this be better?" We move fast together
#J-18808-Ljbffr