Contra Costa Crisis Center
988 Text/Chat Contact Specialist
Contra Costa Crisis Center, Walnut Creek, California, United States, 94598
Overview
Join to apply for the
988 Text/Chat Contact Specialist
role at
Contra Costa Crisis Center . Position
988 Contact Specialist (Text/Chat)
–
Location:
Walnut Creek, CA — On-site,
Full-time or Part-time Compensation
Compensation:
$25/hour, Non-Exempt. Opportunities for pay increase following successful completion of training and tenure milestones. Shifts Available
Evening Night Overnight/Graveyard Position Summary
The
988 Chat/Text Contact Specialist
responds to calls from individuals seeking emotional support, crisis counseling, or suicide prevention assistance. Working as part of a collaborative team in our 24/7 call center, Chat/Text Contact Specialists help people in distress feel heard, supported, and safely connected to appropriate resources. This position reports to the Shift Supervisor and/or Center Manager and requires an on-site presence in Walnut Creek, CA. Key Responsibilities
Respond to 988 text/chat as assigned on the 24/7 Crisis Lines and National Suicide Prevention Lifeline and 988 Text Line platform. Provide compassionate, clinically informed crisis counseling to reduce distress and support caller safety. Maintain accurate, timely documentation and uphold confidentiality standards. Respond to after-hours community lines as assigned. Build rapport with callers while maintaining professional boundaries. Collaborate with peers, volunteers, and supervisors to ensure high-quality service delivery. Communicate effectively and compassionately with text/chat contacts, staff and volunteers. Engage in ongoing training, supervision, and certification (including American Association of Suicidology requirements). Support and coach volunteer crisis counselors from a multicultural and inclusive perspective. Required Qualifications
Commitment to working within Contra Costa Crisis Center’s Code of Ethics and organizational policies. Experience and demonstrated ability to work effectively with racially, culturally, and economically diverse populations. Strong verbal and written communication skills, including the ability to apply the structure of a crisis call using transitional phrases. Proficiency with computers, databases, and online communication tools. Demonstrated personal accountability, emotional maturity, and team participation. Ability to apply the structure of a call/text/chat including transitional phrases. Ability to direct clients to appropriate resources. Willingness to develop knowledge in trauma-informed care, grief and loss, mental health conditions, and boundary setting. Strongly Preferred
Bachelor’s degree in psychology, social welfare, counseling, or related field. Spanish language fluency (spoken and written). Flexible schedule with evening, weekend, and holiday availability. Compensation & Benefits
Hourly Rate: $25/hour. Opportunities for pay increase following successful completion of training and tenure milestones. Comprehensive benefits package for eligible employees including medical, dental, vision, life, AD&D, LTD, paid vacation, holidays, sick time, and a 403(b)-retirement plan. Equal Employment Opportunity Statement
Contra Costa Crisis Center is an equal opportunity employer committed to treating all people with dignity and respect. We value the diverse experiences and perspectives that strengthen our ability to serve the community. To Apply
Submit your application, resume, and responses to screening questions through GetHired. Applications will be reviewed on a rolling basis until positions are filled.
#J-18808-Ljbffr
Join to apply for the
988 Text/Chat Contact Specialist
role at
Contra Costa Crisis Center . Position
988 Contact Specialist (Text/Chat)
–
Location:
Walnut Creek, CA — On-site,
Full-time or Part-time Compensation
Compensation:
$25/hour, Non-Exempt. Opportunities for pay increase following successful completion of training and tenure milestones. Shifts Available
Evening Night Overnight/Graveyard Position Summary
The
988 Chat/Text Contact Specialist
responds to calls from individuals seeking emotional support, crisis counseling, or suicide prevention assistance. Working as part of a collaborative team in our 24/7 call center, Chat/Text Contact Specialists help people in distress feel heard, supported, and safely connected to appropriate resources. This position reports to the Shift Supervisor and/or Center Manager and requires an on-site presence in Walnut Creek, CA. Key Responsibilities
Respond to 988 text/chat as assigned on the 24/7 Crisis Lines and National Suicide Prevention Lifeline and 988 Text Line platform. Provide compassionate, clinically informed crisis counseling to reduce distress and support caller safety. Maintain accurate, timely documentation and uphold confidentiality standards. Respond to after-hours community lines as assigned. Build rapport with callers while maintaining professional boundaries. Collaborate with peers, volunteers, and supervisors to ensure high-quality service delivery. Communicate effectively and compassionately with text/chat contacts, staff and volunteers. Engage in ongoing training, supervision, and certification (including American Association of Suicidology requirements). Support and coach volunteer crisis counselors from a multicultural and inclusive perspective. Required Qualifications
Commitment to working within Contra Costa Crisis Center’s Code of Ethics and organizational policies. Experience and demonstrated ability to work effectively with racially, culturally, and economically diverse populations. Strong verbal and written communication skills, including the ability to apply the structure of a crisis call using transitional phrases. Proficiency with computers, databases, and online communication tools. Demonstrated personal accountability, emotional maturity, and team participation. Ability to apply the structure of a call/text/chat including transitional phrases. Ability to direct clients to appropriate resources. Willingness to develop knowledge in trauma-informed care, grief and loss, mental health conditions, and boundary setting. Strongly Preferred
Bachelor’s degree in psychology, social welfare, counseling, or related field. Spanish language fluency (spoken and written). Flexible schedule with evening, weekend, and holiday availability. Compensation & Benefits
Hourly Rate: $25/hour. Opportunities for pay increase following successful completion of training and tenure milestones. Comprehensive benefits package for eligible employees including medical, dental, vision, life, AD&D, LTD, paid vacation, holidays, sick time, and a 403(b)-retirement plan. Equal Employment Opportunity Statement
Contra Costa Crisis Center is an equal opportunity employer committed to treating all people with dignity and respect. We value the diverse experiences and perspectives that strengthen our ability to serve the community. To Apply
Submit your application, resume, and responses to screening questions through GetHired. Applications will be reviewed on a rolling basis until positions are filled.
#J-18808-Ljbffr