Warner Media, LLC.
Lead, Product Manager, APM/SPM/IRM (ServiceNow)
Warner Media, LLC., Atlanta, Georgia, United States, 30383
Warner Bros. Discovery is seeking a Lead, Product Manager – APM, SPM and IRM to join the Enterprise Service Management (ESM) function in Atlanta. The role will focus on developing, delivering, and optimizing Application Portfolio Management (APM) and Service Portfolio Management (SPM) capabilities on the ServiceNow platform.
Must work a hybrid schedule (3 days onsite) out of our Atlanta office.
Role Accountabilities
Define and align the vendor’s product vision and roadmap for APM, SPM and IRM within ServiceNow, ensuring alignment with business stakeholder goals.
Collaborate with Platform Architecture to integrate vendor roadmaps and ensure long‑term scalability and sustainability.
Champion the APM, SPM and IRM modules across the organization, promoting their value to enterprise architects, service owners, and business leaders.
Partner with the Enterprise Service Management Office (ESMO) to assess and prioritize front door demand related to APM, SPM and IRM.
Engage stakeholders to gather, analyze, and document requirements, translating them into clear user stories and acceptance criteria.
Facilitate application rationalization, service optimization, and risk mitigation through effective portfolio management.
Act as the primary liaison between business units, ESMO, and Platform Engineering to ensure stakeholder needs are understood and addressed throughout the product lifecycle.
Facilitate regular communication with stakeholders to provide updates, gather feedback, and ensure alignment on priorities and deliverables.
Promote cross‑functional collaboration to drive successful product outcomes and adoption.
Work closely with Platform Engineering to prioritize backlog items and support sprint planning activities.
Ensure high‑quality product releases by participating in testing, validation, and quality assurance processes.
Monitor product performance and user feedback to identify areas for enhancement and optimization.
Qualifications & Experiences
6+ years of experience in product management, business analysis, or a related field, with a focus on enterprise platforms.
Proven experience managing ServiceNow APM, SPM and/or IRM products or similar portfolio management tools.
Strong understanding of Agile methodologies and product lifecycle management.
Demonstrated ability to lead cross‑functional initiatives and deliver complex enterprise solutions.
Excellent communication, stakeholder management, and analytical skills.
Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
Not Required but Preferred Experience
ServiceNow certifications (e.g., Certified Application Portfolio Management Specialist, Certified System Administrator).
ITIL Foundation certification or higher.
Certification in Product Management (e.g., Certified Scrum Product Owner).
Experience working in a large, matrixed enterprise environment.
Familiarity with enterprise architecture frameworks and service management best practices.
EEO Statement Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
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Must work a hybrid schedule (3 days onsite) out of our Atlanta office.
Role Accountabilities
Define and align the vendor’s product vision and roadmap for APM, SPM and IRM within ServiceNow, ensuring alignment with business stakeholder goals.
Collaborate with Platform Architecture to integrate vendor roadmaps and ensure long‑term scalability and sustainability.
Champion the APM, SPM and IRM modules across the organization, promoting their value to enterprise architects, service owners, and business leaders.
Partner with the Enterprise Service Management Office (ESMO) to assess and prioritize front door demand related to APM, SPM and IRM.
Engage stakeholders to gather, analyze, and document requirements, translating them into clear user stories and acceptance criteria.
Facilitate application rationalization, service optimization, and risk mitigation through effective portfolio management.
Act as the primary liaison between business units, ESMO, and Platform Engineering to ensure stakeholder needs are understood and addressed throughout the product lifecycle.
Facilitate regular communication with stakeholders to provide updates, gather feedback, and ensure alignment on priorities and deliverables.
Promote cross‑functional collaboration to drive successful product outcomes and adoption.
Work closely with Platform Engineering to prioritize backlog items and support sprint planning activities.
Ensure high‑quality product releases by participating in testing, validation, and quality assurance processes.
Monitor product performance and user feedback to identify areas for enhancement and optimization.
Qualifications & Experiences
6+ years of experience in product management, business analysis, or a related field, with a focus on enterprise platforms.
Proven experience managing ServiceNow APM, SPM and/or IRM products or similar portfolio management tools.
Strong understanding of Agile methodologies and product lifecycle management.
Demonstrated ability to lead cross‑functional initiatives and deliver complex enterprise solutions.
Excellent communication, stakeholder management, and analytical skills.
Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
Not Required but Preferred Experience
ServiceNow certifications (e.g., Certified Application Portfolio Management Specialist, Certified System Administrator).
ITIL Foundation certification or higher.
Certification in Product Management (e.g., Certified Scrum Product Owner).
Experience working in a large, matrixed enterprise environment.
Familiarity with enterprise architecture frameworks and service management best practices.
EEO Statement Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
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