First Student
Responsibilities
Provides operational oversight, day-to-day management, customer interface, and required reporting and compliance mandates for a specific area within a region. Represents company management with school officials concerning issues of passenger management, route scheduling, billing, charter activities, driver issues, safety, fleet maintenance and general logistics matters. Directly supervises exempt and non-exempt staff and manages financial performance. Position has full supervisory responsibility for recruitment, hiring, retention, performance development, performance management, teammate relations, salary adjustments, and termination of direct reports. Responsible for online learning courses and completion of courses individually and for locations within their area. Coaches and develops employees to support company initiatives and location/area/region goals. Identifies issues related to resource needs (driver shortage) for the area/locations needs and customer requirements. Responsible for stimulating local commercial and/or charter growth. Manages development, preparation and analysis of area/location budget and financial controls. Develops and implements processes that support lean practices and standardization across area/locations.
Major Responsibilities
Ensures the safe and timely transportation of passengers to and from their destinations. Manages operational expenses to optimize all cost per bus. Manages all contractual services including administrative functions, information systems, parts purchasing, and inventory control. Ensures purchases (including parts) follow company processes and policies.
Responsible for overall cost structure and pricing for locations within area.
Leads the Location’s within specific area in managing day-to-day activities to support operations, safety, maintenance, dispatch, fleet and facility management, payroll, routing/scheduling, AR/AP and other interrelated functions. Fosters and maintains positive relationships within and outside of their area, including senior management and customer contacts.
Oversees all aspects of customer contract compliance and management with focus on retaining the customer in conjunction with the local management team. Includes adherence to staff, driver, and vehicle requirements, KPI, billing and budget management. Ensures delivery of training and other needs as per company, location, state and customer requirements.
Builds positive relationships with employees, local school officials, parents and the community. Resolves concerns with employees, local school officials, parents, and the community. Implements fair and consistent recognition and/or corrective discipline. Drives employee engagement, community engagement, culture and growth for First Student, focusing on locations within area.
Communicates with customers by telephone, electronically or in regular face-to-face meetings. Responds promptly to inquiries, identifies and escalates priority issues, evaluates information to resolve inquiries and complaints. Develops action plans to ensure customer retention. Provides and promotes effective communication with customers and escalates issues to SVP and/or RVP or other Senior Management as needed.
Ensures services are provided within budget and action plans are developed and implemented to improve operational efficiencies. Manages area/location budget, including development, preparation and analysis of the budget and forecast. Identifies and addresses budget variances. Provides accurate timely operational and financial reporting as requested by RVP/AGM and/or finance.
Leads by example. Builds and maintains a strong positive Area/Location team through recruiting, onboarding, training, coaching, team building and succession planning. Prepares and participates in staff development plans for each functional employee. Ensures all online learning courses required have been completed by location staff, including their own.
Maximizes charter revenue and leads initiatives within their area on identifying or bidding on local commercial growth opportunities. Supports Business Development Team in identifying and/or relationship-building opportunities for potential large contracts.
Manages and monitors area/location compliance with federal, state, local, contractual, and company policies and procedures.
Ensures safety practices and applicable regulations are obeyed by all employees. Manages injury and collision claims.
Ensures all locations within a specific region are compliant and follow all security policies and procedures. In the event of a security issue, ensures location management involves appropriate leadership from SVP/RVP, Sr. Director of Security and/or Human Resources. May be required to be on-site at the impacted location to support location management as needed.
Maintains company assets (vehicles, facilities, inventories, tools and equipment). Ensures facilities and buses are maintained to company safety and applicable regulatory standards, including environmental standards (e.g., idling time).
Assesses resource needs, problems, and trends and plans accordingly. Tracks and addresses labor variances, efficiently uses stand-by drivers, minimizes driver labor schedule. Partners with Corporate Recruiting for strategies on driver shortages as needed.
Administers and executes the terms and conditions of local and national collective bargaining agreements (as applicable). Ensures compliance with all aspects of the CBA. May participate in union grievances meetings with union officials. Oversees preparation for union negotiations and participate as needed, in coordination with Regional leadership and Corporate Labor Relations. Maintains a proactive and productive relationship with local union officials (as applicable).
Drives employee engagement and recognition within the area and/or locations. Champions and is visible at area/location sponsored events for the community or for location employees.
Promotes new company initiatives and supports changes. Champions new changes or initiatives within their area. Ensures all locations support the changes or initiatives.
Other responsibilities as required or requested.
Minimum Education or Certifications Required
4-year degree or equivalent experience
High School Diploma or equivalent
Minimum Experience or Skills Required
7 years proven experience in passenger and/or student transportation or comparable service industry showing a consistent successful upward employment progression with multi-site responsibilities or 5+ years management experience
Demonstrate leadership, decision-making and team building skills
Strong commitment to safety
Strong proficiency in computer literacy essential with Microsoft Office products including Word, Excel, PowerPoint and Outlook. Experience with other software such as timekeeping and payroll systems is preferred.
Advanced skills in technology used to manage the operation to include but not limited to FGA approved Smart technology, Apps, encrypted drives, shared drives and other Smart technology.
Strong verbal and written communication skills
Strong organizational, analytical and time management skills
Ability to interpret data and perform root cause analysis and assist others
Ability to work in a fast-paced environment with others in a team setting
Strong business background in financial, strategic, and organizational analysis
Excellent financial and budgetary skills with ability to interpret and analyze P&L, budgets and forecasts
Demonstrated ability to train, coach and provide leadership
Physical Requirements and Working Conditions
Must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
Travel up to 60%
Seniority level
Director
Employment type
Full-time
Job function
Management
Industries
School and Employee Bus Services
Referrals increase your chances of interviewing at First Student by 2x
#J-18808-Ljbffr
Provides operational oversight, day-to-day management, customer interface, and required reporting and compliance mandates for a specific area within a region. Represents company management with school officials concerning issues of passenger management, route scheduling, billing, charter activities, driver issues, safety, fleet maintenance and general logistics matters. Directly supervises exempt and non-exempt staff and manages financial performance. Position has full supervisory responsibility for recruitment, hiring, retention, performance development, performance management, teammate relations, salary adjustments, and termination of direct reports. Responsible for online learning courses and completion of courses individually and for locations within their area. Coaches and develops employees to support company initiatives and location/area/region goals. Identifies issues related to resource needs (driver shortage) for the area/locations needs and customer requirements. Responsible for stimulating local commercial and/or charter growth. Manages development, preparation and analysis of area/location budget and financial controls. Develops and implements processes that support lean practices and standardization across area/locations.
Major Responsibilities
Ensures the safe and timely transportation of passengers to and from their destinations. Manages operational expenses to optimize all cost per bus. Manages all contractual services including administrative functions, information systems, parts purchasing, and inventory control. Ensures purchases (including parts) follow company processes and policies.
Responsible for overall cost structure and pricing for locations within area.
Leads the Location’s within specific area in managing day-to-day activities to support operations, safety, maintenance, dispatch, fleet and facility management, payroll, routing/scheduling, AR/AP and other interrelated functions. Fosters and maintains positive relationships within and outside of their area, including senior management and customer contacts.
Oversees all aspects of customer contract compliance and management with focus on retaining the customer in conjunction with the local management team. Includes adherence to staff, driver, and vehicle requirements, KPI, billing and budget management. Ensures delivery of training and other needs as per company, location, state and customer requirements.
Builds positive relationships with employees, local school officials, parents and the community. Resolves concerns with employees, local school officials, parents, and the community. Implements fair and consistent recognition and/or corrective discipline. Drives employee engagement, community engagement, culture and growth for First Student, focusing on locations within area.
Communicates with customers by telephone, electronically or in regular face-to-face meetings. Responds promptly to inquiries, identifies and escalates priority issues, evaluates information to resolve inquiries and complaints. Develops action plans to ensure customer retention. Provides and promotes effective communication with customers and escalates issues to SVP and/or RVP or other Senior Management as needed.
Ensures services are provided within budget and action plans are developed and implemented to improve operational efficiencies. Manages area/location budget, including development, preparation and analysis of the budget and forecast. Identifies and addresses budget variances. Provides accurate timely operational and financial reporting as requested by RVP/AGM and/or finance.
Leads by example. Builds and maintains a strong positive Area/Location team through recruiting, onboarding, training, coaching, team building and succession planning. Prepares and participates in staff development plans for each functional employee. Ensures all online learning courses required have been completed by location staff, including their own.
Maximizes charter revenue and leads initiatives within their area on identifying or bidding on local commercial growth opportunities. Supports Business Development Team in identifying and/or relationship-building opportunities for potential large contracts.
Manages and monitors area/location compliance with federal, state, local, contractual, and company policies and procedures.
Ensures safety practices and applicable regulations are obeyed by all employees. Manages injury and collision claims.
Ensures all locations within a specific region are compliant and follow all security policies and procedures. In the event of a security issue, ensures location management involves appropriate leadership from SVP/RVP, Sr. Director of Security and/or Human Resources. May be required to be on-site at the impacted location to support location management as needed.
Maintains company assets (vehicles, facilities, inventories, tools and equipment). Ensures facilities and buses are maintained to company safety and applicable regulatory standards, including environmental standards (e.g., idling time).
Assesses resource needs, problems, and trends and plans accordingly. Tracks and addresses labor variances, efficiently uses stand-by drivers, minimizes driver labor schedule. Partners with Corporate Recruiting for strategies on driver shortages as needed.
Administers and executes the terms and conditions of local and national collective bargaining agreements (as applicable). Ensures compliance with all aspects of the CBA. May participate in union grievances meetings with union officials. Oversees preparation for union negotiations and participate as needed, in coordination with Regional leadership and Corporate Labor Relations. Maintains a proactive and productive relationship with local union officials (as applicable).
Drives employee engagement and recognition within the area and/or locations. Champions and is visible at area/location sponsored events for the community or for location employees.
Promotes new company initiatives and supports changes. Champions new changes or initiatives within their area. Ensures all locations support the changes or initiatives.
Other responsibilities as required or requested.
Minimum Education or Certifications Required
4-year degree or equivalent experience
High School Diploma or equivalent
Minimum Experience or Skills Required
7 years proven experience in passenger and/or student transportation or comparable service industry showing a consistent successful upward employment progression with multi-site responsibilities or 5+ years management experience
Demonstrate leadership, decision-making and team building skills
Strong commitment to safety
Strong proficiency in computer literacy essential with Microsoft Office products including Word, Excel, PowerPoint and Outlook. Experience with other software such as timekeeping and payroll systems is preferred.
Advanced skills in technology used to manage the operation to include but not limited to FGA approved Smart technology, Apps, encrypted drives, shared drives and other Smart technology.
Strong verbal and written communication skills
Strong organizational, analytical and time management skills
Ability to interpret data and perform root cause analysis and assist others
Ability to work in a fast-paced environment with others in a team setting
Strong business background in financial, strategic, and organizational analysis
Excellent financial and budgetary skills with ability to interpret and analyze P&L, budgets and forecasts
Demonstrated ability to train, coach and provide leadership
Physical Requirements and Working Conditions
Must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
Travel up to 60%
Seniority level
Director
Employment type
Full-time
Job function
Management
Industries
School and Employee Bus Services
Referrals increase your chances of interviewing at First Student by 2x
#J-18808-Ljbffr